Genesys Product Mapping to Technical Licenses
The Host ID Commands for Different Operating Systems table lists the Genesys v8.0, 8.1, and 8.5 products that require technical licenses, and the technical license FEATURE names, which must be specified in the technical license section of the license data file.
| Product Name |
Technical Licences |
Technical Licenses Required/Optional |
|---|---|---|
|
3rd Party Chat |
ics_custom_media_channel 8.0 |
Required |
|
|
ics_multi_media_agent_seat 8.0 |
Required |
|
3rd Party E-mail |
ics_custom_media_channel 8.0 |
Required |
|
|
ics_multi_media_agent_seat 8.0 |
Required |
|
3rd Party Fax |
ics_custom_media_channel 8.0 |
Required |
|
|
ics_multi_media_agent_seat 8.0 |
Required |
|
3rd Party SMS |
ics_custom_media_channel 8.0 |
Required |
|
|
ics_multi_media_agent_seat 8.0 |
Required |
|
3rd Party Work Items |
ics_custom_media_channel 8.0 |
Required |
|
|
ics_multi_media_agent_seat 8.0 |
Required |
|
Advanced Agent Connector |
GIS 8.0 |
Required |
|
|
GIS_CONFIGSERVICE 8.0 |
Required |
|
|
GIS_INTERACTIONSERVICE 8.0 |
Required |
|
|
GIS_STATSERVICE 8.0 |
Required |
|
|
ISDK_FACTORY 8.0 |
Required |
|
|
ISDK_QUEUE 8.0 |
Required |
|
Advanced Integ. Connector - Seat |
GIS 8.0 |
Required |
|
GIS_CONFIGSERVICE 8.0 |
Required | |
|
GIS_INTERACTIONSERVICE 8.0 |
Required | |
|
GIS_STATSERVICE 8.0 |
Required | |
|
ISDK_FACTORY 8.0 |
Required | |
|
ISDK_QUEUE 8.0 |
Required | |
|
Agent Connector |
GIS 8.0 |
Required |
|
|
GIS_INTERACTIONSERVICE 8.0 |
Required |
|
|
ISDK_FACTORY 8.0 |
Required |
|
|
ISDK_QUEUE 8.0 |
Required |
|
Call Progress Detection Ports |
occ_port 8.0 |
Required |
|
Call Qualification Parking |
tserver_nts_calltreatments 8.0 |
Required |
|
Content Analyzer |
ics_nlp_content_analysis 8.0 |
Required |
|
Conversation Manager |
ContextServices 8.5 |
Required |
|
Enterprise Integration Connector |
GIS 8.0 |
Required |
|
GIS_CONFIGSERVICE 8.0 |
Required | |
|
GIS_INTERACTIONSERVICE 8.0 |
Required | |
|
ISDK_FACTORY 8.0 |
Required | |
|
ISDK_QUEUE 8.0 |
Required | |
|
Express Call Progress Detection |
occ_port 8.0 |
Required |
|
Express CTI ScreenPop - MS |
desktop_agent 7.0 |
Required |
|
|
DESKTOP_SUPERVISOR 7.0 |
Required |
|
|
ISDK_FACTORY 8.0 |
Required |
|
|
tserver_iscc 8.0 |
Required |
|
|
tserver_sdn 8.0 |
Required |
|
|
tserver_tdn 8.0 |
Required |
|
Express CTI ScreenPop - SS |
desktop_agent 7.0 |
Required |
|
|
DESKTOP_SUPERVISOR 7.0 |
Required |
|
|
ISDK_FACTORY 8.0 |
Required |
|
|
tserver_sdn 8.0 |
Required |
|
|
tserver_tdn 8.0 |
Required |
|
Express eService - SS |
desktop_agent 7.0 |
Required |
|
|
DESKTOP_SUPERVISOR 7.0 |
Required |
|
|
ics_email_webform_channel 8.0 |
Required |
|
|
ics_multi_media_agent_seat 8.0 |
Required |
|
|
ISDK_FACTORY 8.0 |
Required |
|
|
router_seats 8.0 |
Required |
|
|
tserver_sdn 8.0 |
Required |
|
|
tserver_tdn 8.0 |
Required |
|
|
VTPort 7.0 |
Required |
|
Express eServices - MS |
desktop_agent 7.0 |
Required |
|
|
DESKTOP_SUPERVISOR 7.0 |
Required |
|
|
ics_email_webform_channel 8.0 |
Required |
|
|
ics_multi_media_agent_seat 8.0 |
Required |
|
|
ISDK_FACTORY 8.0 |
Required |
|
|
router_seats 8.0 |
Required |
|
|
tserver_iscc 8.0 |
Required |
|
|
tserver_sdn 8.0 |
Required |
|
|
tserver_tdn 8.0 |
Required |
|
|
VTPort 7.0 |
Required |
|
Express HA CTI ScreenPop |
CLDistributed 8.0 |
Required |
|
|
cti_ha_option 8.0 |
Required |
|
|
ha_redundancy 8.0 |
Required |
|
|
MLDistributed 8.0 |
Required |
|
|
router_ha_option 8.0 |
Required |
|
Express IVR Interface (behind) |
router_seats 8.0 |
Required |
|
tserver_ivr_max_ports_behind 8.0 |
Required | |
|
tserver_sdn 8.0 |
Required | |
|
tserver_tdn 8.0 |
Required | |
|
Express IVR Interface (in-front) |
router_seats 8.0 |
Required |
|
|
tserver_iscc 8.0 |
Required |
|
|
tserver_ivr_max_ports_behind 8.0 |
Optional |
|
|
tserver_ivr_max_ports_in_front 8.0 |
Required |
|
|
tserver_sdn 8.0 |
Optional |
|
|
tserver_tdn 8.0 |
Required |
|
Express Outbound Preview |
ics_custom_media_channel 8.0 |
Required |
|
|
ics_multi_media_agent_seat 8.0 |
Required |
|
|
occ_preview 8.0 |
Required |
|
Express Outbound Voice |
ics_custom_media_channel 8.0 |
Required |
|
|
ics_multi_media_agent_seat 8.0 |
Required |
|
|
occ_full 8.0 |
Required |
|
Express SIP Server |
cti_ha_option 8.0 |
Required |
|
|
tserver_iscc 8.0 |
Required |
|
Express Voice - MS |
desktop_agent 7.0 |
Required |
|
|
DESKTOP_SUPERVISOR 7.0 |
Required |
|
|
ISDK_FACTORY 8.0 |
Required |
|
|
router_seats 8.0 |
Required |
|
|
tserver_iscc 8.0 |
Required |
|
|
tserver_sdn 8.0 |
Required |
|
|
tserver_tdn 8.0 |
Required |
|
|
VTPort 7.0 |
Required |
|
Express Voice - SS |
desktop_agent 7.0 |
Required |
|
|
DESKTOP_SUPERVISOR 7.0 |
Required |
|
|
ISDK_FACTORY 8.0 |
Required |
|
|
router_seats 8.0 |
Required |
|
|
tserver_sdn 8.0 |
Required |
|
|
tserver_tdn 8.0 |
Required |
|
|
VTPort 7.0 |
Required |
|
Express VTO |
VTPort 7.0 |
Required |
|
Genesys Chat |
ics_live_web_channel 8.0 |
Required |
|
|
ics_multi_media_agent_seat 8.0 |
Required |
|
Genesys CIM Platform - MS |
DESKTOP_SUPERVISOR 7.0 |
Required |
|
|
ISDK_FACTORY 8.0 |
Required |
|
|
router_seats 8.0 |
Required |
|
|
tserver_iscc 8.0 |
Required |
|
|
tserver_sdn 8.0 |
Optional |
|
|
tserver_tdn 8.0 |
Required |
|
Genesys CIM Platform - SS |
DESKTOP_SUPERVISOR 7.0 |
Required |
|
|
ISDK_FACTORY 8.0 |
Required |
|
|
router_seats 8.0 |
Required |
|
|
tserver_sdn 8.0 |
Optional |
|
Genesys E-mail |
ics_email_webform_channel 8.0 |
Required |
|
|
ics_multi_media_agent_seat 8.0 |
Required |
|
Genesys Framework Standalone - MS |
tserver_iscc 8.0 |
Required |
|
|
tserver_sdn 8.0 |
Required |
|
|
tserver_tdn 8.0 |
Required |
|
Genesys Framework Standalone - SS |
tserver_sdn 8.0 |
Required |
|
|
tserver_tdn 8.0 |
Required |
|
Genesys Inbound Voice |
tserver_sdn 8.0 |
Required |
|
|
tserver_tdn 8.0 |
Required |
|
Genesys Network Voice |
tserver_nts 8.0 |
Required |
|
|
tserver_sdn 8.0 |
Required |
|
|
tserver_tdn 8.0 |
Required |
|
Genesys Outbound Preview |
ics_custom_media_channel 8.0 |
Required |
|
|
ics_multi_media_agent_seat 8.0 |
Required |
|
|
occ_preview 8.0 |
Required |
|
Genesys Outbound Voice |
ics_custom_media_channel 8.0 |
Required |
|
|
ics_multi_media_agent_seat 8.0 |
Required |
|
|
occ_full 8.0 |
Required |
|
Genesys SBR Platform |
DESKTOP_SUPERVISOR 7.0 |
Required |
|
|
ISDK_FACTORY 7.0 |
Required |
|
|
router_seats 8.0 |
Required |
|
Genesys Simulator Toolkit |
tserver_sdn 8.0 |
Required |
|
|
tserver_tdn 7.0 |
Required |
|
Genesys SIP and Microsoft Lync Integration |
tserver_iscc 8.0 |
Required |
|
|
tserver_sdn 8.0 |
Required |
|
|
tserver_tdn 8.0 |
Required |
|
|
ucc_seats 8.0 |
Required |
|
Genesys SIP Communication |
tserver_iscc 8.0 |
Required |
|
|
tserver_sdn 8.0 |
Required |
|
|
tserver_tdn 8.0 |
Required |
|
Genesys SIP Communication HPP |
CLDistributed 8.0 |
Required |
|
|
cti_ha_option 8.0 |
Required |
|
|
ha_redundancy 8.0 |
Required |
|
|
MLDistributed 8.0 |
Required |
|
Genesys SIP HA |
cti_ha_option 8.0 |
Required |
|
Genesys SIP Integration |
tserver_iscc 8.0 |
Required |
|
|
tserver_sdn 8.0 |
Required |
|
|
tserver_tdn 8.0 |
Required |
|
|
ucc_seats 8.0 |
Required |
|
Genesys SIP Interaction |
tserver_iscc 8.0 |
Required |
|
|
tserver_sdn 8.0 |
Required |
|
|
tserver_tdn 8.0 |
Required |
|
Genesys SIP Network Services |
cti_ha_option 8.0 |
Required |
|
|
tserver_iscc 8.0 |
Required |
|
Genesys Smart Link |
router_seats 8.0 |
Required |
|
|
tserver_iscc 8.0 |
Required |
|
|
tserver_sdn 8.0 |
Required |
|
|
ucc_seats 8.0 |
Required |
|
Genesys Smart Link - HA |
CLDistributed 8.0 |
Required |
|
|
cti_ha_option 8.0 |
Required |
|
|
ha_redundancy 8.0 |
Required |
|
|
lds 8.0 |
Required |
|
|
MLDistributed 8.0 |
Required |
|
|
router_ha_option 8.0 |
Required |
|
Genesys SMS |
ics_custom_media_channel 8.0 |
Required |
|
|
ics_multi_media_agent_seat 8.0 |
Required |
|
|
ics_sms_channel 8.0 |
Required |
|
Genesys Social Engagement - App. |
GIS 8.0 |
Required |
|
|
GIS_INTERACTIONSERVICE 8.0 |
Required |
|
|
ics_custom_media_channel 8.0 |
Required |
|
|
ics_multi_media_agent_seat 8.0 |
Required |
|
|
ics_nlp_content_analysis 8.0 |
Required |
|
|
ISDK_FACTORY 8.0 |
Required |
|
|
ISDK_QUEUE 8.0 |
Required |
|
|
router_seats 8.0 |
Required |
|
Genesys Social Engagement - Seat |
GIS 8.0 |
Required |
|
|
GIS_INTERACTIONSERVICE 8.0 |
Required |
|
|
ics_custom_media_channel 8.0 |
Required |
|
|
ics_multi_media_agent_seat 8.0 |
Required |
|
|
ics_nlp_content_analysis 8.0 |
Required |
|
|
ISDK_FACTORY 8.0 |
Required |
|
|
ISDK_QUEUE 8.0 |
Required |
|
|
router_seats 8.0 |
Required |
|
Genesys Social Engagement - User |
GIS 8.0 |
Required |
|
|
GIS_INTERACTIONSERVICE 8.0 |
Required |
|
|
ics_custom_media_channel 8.0 |
Required |
|
|
ics_multi_media_agent_seat 8.0 |
Required |
|
|
ics_nlp_content_analysis 8.0 |
Required |
|
|
ISDK_FACTORY 8.0 |
Required |
|
|
ISDK_QUEUE 8.0 |
Required |
|
|
router_seats 8.0 |
Required |
|
Genesys Voice Platform |
cti_ha_option 8.0 |
Required |
|
|
tserver_iscc 8.0 |
Required |
|
|
tserver_ivr_max_ports_behind 8.0 |
Required |
|
|
tserver_ivr_max_ports_in_front 8.0 |
Optional |
|
|
tserver_sdn 8.0 |
Required |
|
|
tserver_tdn 8.0 |
Required |
|
Genesys Web Callback |
ics_custom_media_channel 8.0 |
Required |
|
|
ics_multi_media_agent_seat 8.0 |
Required |
|
|
ISDK_FACTORY 8.0 |
Required |
|
Genesys Web Media |
ics_live_web_channel 8.0 |
Required |
|
|
ics_multi_media_agent_seat 8.0 |
Required |
|
Gplus Adapter for Microsoft CRM |
ISDK_FACTORY 8.0 |
Required |
|
Gplus Adapter for Web Services |
ics_custom_media_channel 8.0 |
Required |
|
|
ics_multi_media_agent_seat 8.0 |
Required |
|
|
ISDK_FACTORY 8.0 |
Required |
|
Gplus SAP E-mail Option |
GIS 8.0 |
Required |
|
|
GIS_INTERACTIONSERVICE 8.0 |
Required |
|
|
ics_custom_media_channel 8.0 |
Required |
|
|
ISDK_FACTORY 8.0 |
Required |
|
|
ISDK_QUEUE 8.0 |
Required |
|
Gplus Siebel E-mail Option |
ics_custom_media_channel 8.0 |
Required |
|
|
ics_multi_media_agent_seat 8.0 |
Required |
|
Gplus Siebel Work Items Option |
ics_custom_media_channel 8.0 |
Required |
|
|
ics_multi_media_agent_seat 8.0 |
Required |
|
HA - CIM Platform |
CLDistributed 8.0 |
Required |
|
|
ha_redundancy 8.0 |
Required |
|
|
lds 8.0 |
Required |
|
|
MLDistributed 8.0 |
Required |
|
|
router_ha_option 8.0 |
Required |
|
HA - Framework |
CLDistributed 8.0 |
Required |
|
|
cti_ha_option 8.0 |
Required |
|
|
ha_redundancy 8.0 |
Required |
|
|
MLDistributed 8.0 |
Required |
|
HA - Genesys Voice Platform |
cti_ha_option 8.0 |
Required |
|
tserver_iscc 8.0 |
Required | |
|
tserver_ivr_max_ports_behind 8.0 |
Required | |
|
tserver_ivr_max_ports_in_front 8.0 |
Optional | |
|
tserver_sdn 8.0 |
Required | |
|
HA - IVR Connector |
iserver_ha_option 8.0 |
Required |
|
HA - SBR Platform |
CLDistributed 8.0 |
Required |
|
ha_redundancy 8.0 |
Required | |
|
lds 8.0 |
Required | |
|
MLDistributed 8.0 |
Required | |
|
router_ha_option 8.0 |
Required | |
|
HA - SIP Qualification and Parking |
CLDistributed 8.0 |
Required |
|
cti_ha_option 8.0 |
Required | |
|
ha_redundancy 8.0 |
Required | |
|
lds 8.0 |
Required | |
|
MLDistributed 8.0 |
Required | |
|
router_ha_option 8.0 |
Required | |
|
HA - UC Connect |
CLDistributed 8.0 |
Required |
|
cti_ha_option 8.0 |
Required | |
|
ha_redundancy 8.0 |
Required | |
|
lds 8.0 |
Required | |
|
MLDistributed 8.0 |
Required | |
|
router_ha_option 8.0 |
Required | |
|
HA - Voice |
cti_ha_option 8.0 |
Required |
|
Inbound Voice for Cisco UCM |
tserver_sdn 8.0 |
Required |
|
|
tserver_tdn 8.0 |
Required |
|
Inbound Voice w Broadsoft Bw |
csta_connector_bw_sdn 8.0 |
Required |
|
|
tserver_cc_sdn 8.0 |
Required |
|
|
tserver_iscc 8.0 |
Required |
|
intelligent Workload Distribution |
GIS 8.0 |
Required |
|
GIS_INTERACTIONSERVICE 8.0 |
Required | |
|
ics_custom_media_channel 8.0 |
Required | |
|
ics_multi_media_agent_seat 8.0 |
Required | |
|
ISDK_FACTORY 8.0 |
Required | |
|
ISDK_QUEUE 8.0 |
Required | |
|
iwd_jms_cp 8.0 |
Required | |
|
intelligent Workload Distribution and JMS Adapter |
GIS 8.0 |
Required |
|
GIS_INTERACTIONSERVICE 8.0 |
Required | |
|
ics_custom_media_channel 8.0 |
Required | |
|
ics_multi_media_agent_seat 8.0 |
Required | |
|
ISDK_FACTORY 8.0 |
Required | |
|
ISDK_QUEUE 8.0 |
Required | |
|
iwd_jms_cp 8.0 |
Required | |
|
IVR Connector (behind) |
tserver_ivr_max_ports_behind 8.0 |
Required |
|
|
tserver_sdn 8.0 |
Optional |
|
IVR Connector (universal) |
tserver_iscc 8.0 |
Required |
|
|
tserver_ivr_max_ports_behind 8.0 |
Optional |
|
|
tserver_ivr_max_ports_in_front 8.0 |
Required |
|
iWD - Back Office |
DESKTOP_SUPERVISOR 8.0 |
Required |
|
|
GIS 8.0 |
Required |
|
|
GIS_INTERACTIONSERVICE 8.0 |
Required |
|
|
ics_custom_media_channel 8.0 |
Required |
|
|
ics_multi_media_agent_seat 8.0 |
Required |
|
|
ISDK_FACTORY 8.0 |
Required |
|
|
ISDK_QUEUE 8.0 |
Required |
|
|
iwd_jms_cp 8.0 |
Required |
|
|
router_seats 8.0 |
Required |
|
iWD - Back Office and JMS Adapter |
GIS 8.0 |
Required |
|
|
GIS_INTERACTIONSERVICE 8.0 |
Required |
|
|
ics_custom_media_channel 8.0 |
Required |
|
|
ics_multi_media_agent_seat 8.0 |
Required |
|
|
ISDK_FACTORY 8.0 |
Required |
|
|
ISDK_QUEUE 8.0 |
Required |
|
|
iwd_jms_cp 8.0 |
Required |
|
|
router_seats 8.0 |
Required |
|
iWD Capture Adapter - JMS |
iwd_jms_cp 8.0 |
Required |
|
Outbound Voice w/ Genesys CPD/ASM |
ics_custom_media_channel 8.0 |
Required |
|
|
ics_multi_media_agent_seat 8.0 |
Required |
|
|
occ_full 8.0 |
Required |
|
Proactive Contact - E-mail/SMS |
ics_custom_media_channel 8.0 |
Required |
|
|
ics_multi_media_agent_seat 8.0 |
Required |
|
|
occ_full 8.0 |
Required |
|
Proactive Contact - Voice |
occ_full 8.0 |
Required |
|
Proactive Contact-Voice w/Gen.CPD |
occ_full 8.0 |
Required |
|
Recording Connector |
GIS 8.0 |
Required |
|
|
GIS_CONFIGSERVICE 8.0 |
Required |
|
|
GIS_INTERACTIONSERVICE 8.0 |
Required |
|
|
GIS_STATSERVICE 8.0 |
Required |
|
|
ISDK_FACTORY 8.0 |
Required |
|
|
ISDK_QUEUE 8.0 |
Required |
|
|
tserver_sdn 8.0 |
Required |
|
|
tserver_tdn 8.0 |
Required |
|
Router Connector |
GIS 8.0 |
Required |
|
|
GIS_CONFIGSERVICE 8.0 |
Required |
|
|
GIS_INTERACTIONSERVICE 8.0 |
Required |
|
|
GIS_STATSERVICE 8.0 |
Required |
|
|
ISDK_FACTORY 8.0 |
Required |
|
|
ISDK_QUEUE 8.0 |
Required |
|
SIP Qualification and Parking |
router_seats 8.0 |
Required |
|
|
tserver_iscc 8.0 |
Required |
|
|
tserver_sdn 8.0 |
Required |
|
SIP Server |
cti_ha_option 8.0 |
Required |
|
|
tserver_iscc 8.0 |
Required |
|
|
tserver_sdn 8.0 |
Required |
|
|
tserver_tdn 8.0 |
Required |
|
SNMP |
MLSNMP 8.0 |
Required |
|
Social Engagement Base - App |
ics_custom_media_channel 8.0 |
Required |
|
|
ics_multi_media_agent_seat 8.0 |
Required |
|
Social Engagement Base - Seat |
ics_custom_media_channel 8.0 |
Required |
|
|
ics_multi_media_agent_seat 8.0 |
Required |
|
Social Engagement Base - User |
ics_custom_media_channel 8.0 |
Required |
|
|
ics_multi_media_agent_seat 8.0 |
Required |
|
UC Connect |
router_seats 8.0 |
Required |
|
|
tserver_iscc 8.0 |
Required |
|
|
tserver_sdn 8.0 |
Required |
|
|
ucc_seats 8.0 |
Required |
|
v8.0- Framework Upgrade - SS to MS |
tserver_iscc 8.0 |
Required |
|
Wallboard Connector |
GIS 8.0 |
Required |
|
|
GIS_CONFIGSERVICE 8.0 |
Required |
|
|
GIS_STATSERVICE 8.0 |
Required |
|
Workforce Management Connector |
GIS 8.0 |
Required |
|
|
GIS_CONFIGSERVICE 8.0 |
Required |
|
|
GIS_INTERACTIONSERVICE 8.0 |
Required |
|
|
GIS_STATSERVICE 8.0 |
Required |
|
|
ISDK_FACTORY 8.0 |
Required |
|
|
ISDK_QUEUE 8.0 |
Required |