Genesys Mobile Engagement Support for GDPR

This page describes product-specific aspects of Genesys Mobile Engagement support for the European Union's General Data Protection Regulation (GDPR) in premise deployments. For general information about Genesys support for GDPR compliance, see General Data Protection Regulation.

Warning

Disclaimer: The information contained here is not considered final. This document will be updated with additional technical information.

Forget Me Scenario

See Forget Me for more information.

If you need to forget a customer and his or her related information, you can use the Delete Callback API to delete one or more Callbacks by passing service IDs or Customer Numbers. See Delete Callback API for details.

Important

You will be able to delete a Callback only if it is in SCHEDULED or COMPLETED status. If the Callback is queued or in progress, first cancel it, then delete it.

Export Content Scenario

See Bulk Cancel and Export of Callback Records for more information.