Framework
Important
Genesys support for the platform versions mentioned on this page ends when the respective vendors declare End of Support. For more information, see Discontinued Support.
Supported Operating Systems
Notes:
- For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
For Red Hat Linux subscription, be sure to download the following libraries. These libraries are required for installation of Genesys components released after April 22, 2024:- libnsl.x86_64
- libxcrypt.x86_64
- libgcc.x86_64
- libstdc++.x86_64
For Genesys components released before April 22, 2024, Genesys installers on Linux were 32-bit and required the following 32-bit compatibility libraries. These libraries must be installed before installing Genesys components, although these libraries are not required for operating 64-bit components themselves:- glibc.i686
- libnsl.i686
- libcrypt.i686 or libxcrypt.i686
- libgcc.i686
- libstdc++.i686
| OS Family | OS | Release | Conditions |
|---|---|---|---|
| OS Family | OS | Release | Conditions |
| AIX Power PC | AIX Power PC 64-bit (AIX 5L for POWER) 7.1 | 8.1+ | Not supported by DB Server 8.5+. |
| Linux | CentOS Linux 7 | 8.1.3+ | Only supported by DB Server starting with 8.1.301.18. Refer to Management Framework Release notes for specific framework server versions. |
| Linux | CentOS Linux 7 | 8.5.1+ | Support for this operating system includes the following components, starting with the version listed:
|
| Linux | Red Hat Enterprise Linux 7 | 8.5.1+ | Support for this operating system includes the following components, starting with the version listed:
|
| Linux | Red Hat Enterprise Linux 8 | 8.5.1+ | Support for this operating system includes the following components, starting with the version listed:
|
| Linux | Red Hat Enterprise Linux 9 | 8.5.1+ | Support for this operating system includes the following components, starting with the version listed:
|
| Solaris SPARC | Solaris SPARC 64-bit 10 | 7.2+ | Not supported by DB Server 8.5+. |
| Windows | Windows 10 | 8.1+ | Note the following:
|
| Windows | Windows 10 | 8.1.3 | Starting with 8.0.301.05 |
| Windows | Windows Server 2012 | 8.1.100.06+ | Discontinued as of October 31, 2024
|
| Windows | Windows Server 2012 | 8.1.3 | Discontinued as of October 31, 2024
|
| Windows | Windows Server 2012 | 8.1.3+ | Discontinued as of October 31, 2024
|
| Windows | Windows Server 2016 | 8.1+ | Note the following:
|
| Windows | Windows Server 2016 | 8.1.3 | Starting with 8.0.301.05 |
| Windows | Windows Server 2016 | 8.5.1+ | Support for this operating system includes the following components, starting with the version listed:
|
| Windows | Windows Server 2019 | 8.5.1+ | Support for this operating system includes the following components, starting with the version listed:
|
| Windows | Windows Server 2022 | 8.5.1+ | Support for this operating system includes the following components, starting with the version listed:
|
Supported Browsers
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Supported Database/DB Clusters
Notes:
- An asterisk (*) indicates the oldest databases supported for the Genesys 7.x and Genesys 8.x Maintenance Interoperable Components, including IBM DB2, Informix, MS SQL, Oracle, and Sybase.
- For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
- Genesys Administrator 8.1+ does not require a database to operate. However, certain Genesys Administrator features do have access to databases, such as the Centralized logging and Outbound Contact. For these purposes, Genesys Administrator uses DB Server and, if a solution supports storing data in a particular database, Genesys Administrator can access it through DB Server.
- Genesys supports Genesys products on the database patch levels up to the latest currently available patch sets.
- Starting with release 8.5, all versions of Informix, and Sybase database support have been discontinued.
| Database | Release | Conditions/Limitations |
|---|---|---|
| MS SQL Server 2012 | 8.1.3+ | Genesys does not support Windows authentication mode of MSSQL database. |
| MS SQL Server 2012 Cluster | 8.5+ | Note the following: AlwaysOn Cluster with sync mirroring capability is supported for Framework Business Continuity. DB Server 8.1.301 is required if accessing latest MSSQL Server/Cluster from applications, configured to use DB Server. |
| MS SQL Server 2014 | 8.5.1+ | Supported by DB Server starting with 8.1.301. |
| MS SQL Server 2014 Cluster | 8.5.1+ | AlwaysOn Cluster with sync mirroring capability is supported for Framework Business Continuity. DB Server 8.1.301 is required if accessing latest MSSQL Server/Cluster from applications, configured to use DB Server. |
| MS SQL Server 2016 | 8.5.1+ | Note the following support starting with the version indicated: DB Server 8.1.301.14; Configuration Server 8.5.101.07; Message Server 8.5.100.13 |
| MS SQL Server 2016 Cluster | 8.5.1+ | AlwaysOn Cluster with sync mirroring capability is supported for Framework Business Continuity. DB Server 8.1.301 is required if accessing latest MSSQL Server/Cluster from applications, configured to use DB Server. |
| MS SQL Server 2017 (Linux) | 8.1.3+ | Supported by DB Server starting with 8.1.302.01. |
| MS SQL Server 2017 (Linux) | 8.5.1+ | Note the following support starting with the version indicated: Configuration Server 8.5.101.20; Message Server 8.5.100.16 |
| MS SQL Server 2017 (Windows) | 8.1.3+ | Note the following support starting with the version indicated: Configuration Server 8.5.101.77; Message Server 8.5.100.31; DB Server 8.5.100.07. Note: Supported by PostgreSQL client 10.1 |
| MS SQL Server 2017 (Windows) | 8.1.3+ | Supported by DB Server starting with 8.1.302.02. |
| MS SQL Server 2017 (Windows) | 8.5.1+ | Note the following support starting with the version indicated: Configuration Server 8.5.101.22; Message Server 8.5.100.19 |
| MS SQL Server 2017 Cluster | 8.5.1+ | AlwaysOn Cluster with sync mirroring capability is supported for Framework Business Continuity. Note the following support starting with the version indicated: Configuration Server 8.5.101.22; Message Server 8.5.100.19; DB Server 8.1.302.02; |
| MS SQL Server 2019 | 8.5.1+ | Note the following support starting with the version indicated: Configuration Server 8.5.101.50; DB Server 8.5.100.06; Message Server 8.5.100.30 |
| MS SQL Server 2019 (Linux) | 8.5.1+ | Starting from version Configuration Server 8.5.102.10, DB Server 8.5.100.28, and Message Server 8.5.100.46, the MSSQL dbclient on Linux can load the ODBC driver v18; to connect to MSSQL Server 2019 or later, the ODBC driver v18 must be used, and the dbclient_msql_64 located in the dbclient_next folder must be used. |
| MS SQL Server 2019 Cluster | 8.5.1+ | AlwaysOn Cluster with sync mirroring capability is supported for Framework Business Continuity.Note the following support starting with the version indicated: Configuration Server 8.5.101.50; DB Server 8.5.100.06; Message Server 8.5.100.30 |
| MS SQL Server 2022 | 8.5.1+ | Note the following support starting with the version indicated: Configuration Server 8.5.102.11; DB Server 8.5.100.29; Message Server 8.5.100.47. The MSSQL dbclient on windows can load the ODBC driver v18. To connect to MSSQL Server 2022 or later, the ODBC driver v18 must be used, along with the dbclient_msql_64 located in the dbclient_next folder. For deployment instructions, refer to the Microsoft SQL Server Databases article in the Framework Database Connectivity Reference Guide. |
| MS SQL Server 2022 (Linux) | 8.5.1+ | Note the following support starting with the version indicated: Configuration Server 8.5.102.11; DB Server 8.5.100.29; Message Server 8.5.100.47. The MSSQL dbclient on windows can load the ODBC driver v18. To connect to MSSQL Server 2022 or later, the ODBC driver v18 must be used, along with the dbclient_msql_64 located in the dbclient_next folder. For deployment instructions, refer to the Microsoft SQL Server Databases article in the Framework Database Connectivity Reference Guide. |
| MS SQL Server 2022 Cluster | 8.5.1+ | Note the following support starting with the version indicated: Configuration Server 8.5.102.11; DB Server 8.5.100.29; Message Server 8.5.100.47. The MSSQL dbclient on windows can load the ODBC driver v18. To connect to MSSQL Server 2022 or later, the ODBC driver v18 must be used, along with the dbclient_msql_64 located in the dbclient_next folder. For deployment instructions, refer to the Microsoft SQL Server Databases article in the Framework Database Connectivity Reference Guide. |
| Oracle 12c R1 | 8.1.3+ | Supported by DB Server starting with 8.1.301. |
| Oracle 12c R1 RAC | 8.1.3+ | Supported by DB Server starting with 8.1.301. |
| Oracle 12c R1 RAC | 8.5+ | |
| Oracle 12c R2 | 8.1.3+ | Discontinued as of March 31, 2022. |
| Oracle 12c R2 | 8.5+ | Discontinued as of March 31, 2022. |
| Oracle 12c R2 RAC | 8.1.3+ | Discontinued as of March 31, 2022. |
| Oracle 12c R2 RAC | 8.5+ | Discontinued as of March 31, 2022. |
| Oracle 18c | 8.1.3+ | Discontinued as of June 30, 2021. |
| Oracle 18c | 8.5.1+ | Discontinued as of June 30, 2021. |
| Oracle 19c | 8.5.1+ | Support of Oracle 19c and RAC server: Configuration Server 8.5.101.50; DB Server 8.5.100.06; Message Server 8.5.100.30. Support of Oracle 19c dbclient: Configuration Server 8.5.101.92, Message Server 8.5.100.36, DB Server 8.5.100.12 |
| Oracle Golden Gate | 8.5+ | |
| PostgreSQL 10.1 | 8.1.3+ | Discontinued as of June 30, 2024. Supported by DB Server starting with 8.1.302.01. |
| PostgreSQL 10.1 | 8.5.1+ | Discontinued as of June 30, 2024. Note the following support starting with the version indicated:Configuration Server 8.5.101.20; Message Server 8.5.100.16. |
| PostgreSQL 12 | 8.5.1+ | Supports PostgreSQL Server 12 in Configuration Server 8.5.101.77; Message Server 8.5.100.31; DB Server 8.5.100.07. Note: Supported by PostgreSQL client 10.1, PostgreSQL client 11, and PostgreSQL client 12. Supports PostgreSQL 12 in Configuration Server 8.5.102.08, Message Server 8.5.100.44, DB Server 8.5.100.26. Note: Supported by PostgreSQL client 12 and PostgreSQL client 13. Password Authentication: Supports PostgreSQL SCRAM-SHA-256 password authentication with PostgreSQL client 11 and 12 in Configuration Server 8.5.102.06, Message Server 8.5.100.42, DB Server 8.5.100.24. |
| PostgreSQL 13 | 8.5.1+ | Supports PostgreSQL 13 in Configuration Server 8.5.101.89, Message Server 8.5.100.35, DB Server 8.5.100.11. Note: Supported by PostgreSQL client 11, and PostgreSQL client 12. Supports PostgreSQL Server 13 in Configuration Server 8.5.102.08, Message Server 8.5.100.44, DB Server 8.5.100.26. Note: Supported by PostgreSQL client 12 and PostgreSQL client 13. Password Authentication: Supports PostgreSQL SCRAM-SHA-256 password authentication with PostgreSQL client 11 and 12 in Configuration Server 8.5.102.06, Message Server 8.5.100.42, DB Server 8.5.100.24. |
| PostgreSQL 16 | 8.5.1+ | Supports PostgreSQL 16 in Configuration Server 8.5.102.12, Message Server 8.5.100.48, DB Server 8.5.100.30. Note: Supported by PostgreSQL client 12, and PostgreSQL client 13. |
Supported Virtualization Platforms
Tip
See the global page that lists all Virtualization-related information.IPV6 Support for Common Interfaces
Notes:
- Release Support numbers refer to Framework.
- This section provides IPv6 information for Configuration Server, DB Server, Local Control Agent, Message Server, SNMP Master Agent, Solution Control Interface, and Solution Control Server.
| Component | Release | Interface | Conditions |
|---|---|---|---|
| Configuration Server | 8.1 | License Server | |
| Configuration Server | 8.1 | Management Framework Configuration Server/Proxy | |
| DB Server | 8.1 | Management Framework Configuration Server/Proxy | |
| DB Server | no direct interface | License Server | |
| Local Control Agent | 8.1 | Solution Control Server | |
| Local Control Agent | no direct interface | License Server | |
| Local Control Agent | no direct interface | Management Framework Configuration Server/Proxy | |
| Message Server | 8.1 | Management Framework Configuration Server/Proxy | IPv6 is supported at all interfaces to components which use Message Server, for example, T-Server, Universal Routing Server, SIP Server, Outbound Contact Server. |
| Message Server | no direct interface | License Server | |
| SNMP Master Agent | 8.1 | Management Framework Configuration Server/Proxy | |
| Solution Control Interface | 8.0.3 | Management Framework Configuration Server/Proxy | IPv6 is supported at all interfaces to components which use Message Server, for example, T-Server, Universal Routing Server, SIP Server, Outbound Contact Server. |
| Solution Control Server | 8.1 | License Server | |
| Solution Control Server | 8.1 | Management Framework Configuration Server/Proxy |
IPV6 Support for Additional Interfaces
Notes:
- Release Support numbers refer to Framework.
- This section provides IPv6 information for Configuration Server, DB Server, Local Control Agent, Message Server, SNMP Master Agent, Solution Control Interface, and Solution Control Server.
- This section provides IPv6 information for Configuration Server, DB Server, Local Control Agent, Message Server, SNMP Master Agent, Solution Control Interface, Solution Control Server, and Stat Server.
| Component | Release | Interface | Conditions |
|---|---|---|---|
| Configuration Server | 8.1 | Management User Interfaces | Configuration Management Environment (CME) and legacy UIs are excluded from IPv6 support. Use Genesys Administrator or Genesys Administrator Extension for all configuration and management tasks. |
| DB Server | 8.1.1 | Database Management Server (DBMS) | |
| Solution Control Server | 8.1 | Management User Interfaces | Configuration Management Environment (CME) and legacy UIs are excluded from IPv6 support. Use Genesys Administrator or Genesys Administrator Extension for all configuration and management tasks. |
| Solution Control Server | no support | Third-party SNMP agent |
Prerequisites
Notes:
- Currently, there are no prerequisites for Framework components.
This page was last edited on November 29, 2024, at 07:54.
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