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Genesys Softphone

Important
Genesys support for the platform versions mentioned on this page ends when the respective vendors declare End of Support. For more information, see Discontinued Support.

Supported Operating Systems

Genesys Softphone Support

OS Family Operating System Release Conditions
Mac Mac OS X 10.0 9.0.0+ Discontinued as of October 1, 2024.


Supports Mac OS version 10.15 starting with 9.0.014.12.
Mac Mac OS X 11.0 9.0.0+ Discontinued as of October 1, 2024.


Supports macOS 11.2 (Big Sur). Apple M1 processor is supported natively.
Mac macOS 13 9.0.0+ Supports macOS 13 (Ventura) starting with 9.0.022.02.
Mac macOS 14 9.0.1+ Supports macOS 14 (Sonoma) starting with 9.0.100.06.
Windows Windows 10 8.5 - 9.0 Application running in 32-bit compatibility mode on 64-bit OS.
Windows Windows 11 9.0+ Application running in 32-bit compatibility mode on 64-bit OS.
Windows Windows 8 8.5 - 9.0 Discontinued as of September 30, 2023.

Note the following:

  • Application running in 32-bit compatibility mode on 64-bit OS.
  • Discontinued as of 9.0.020.10
  • Last supported version: 9.0.019.06
Windows Windows Server 2012 9.0+ Discontinued as of October 31, 2024


Note the following:

  • Genesys Softphone is supported on Windows Server 2012 only if Citrix Server is also deployed on Windows Server 2012.
  • Application running in 32-bit compatibility mode on 64-bit OS.
  • Discontinued as of 9.0.020.10
  • Last supported version: 9.0.019.06
Windows Windows Server 2016 9.0+ Note the following:
  • Starting with 9.0.006.02
  • Genesys Softphone is supported on Windows Server 2016 only if Citrix Server is also deployed on Windows Server 2016.
  • Application running in 32-bit compatibility mode on 64-bit OS.
  • Discontinued as of 9.0.020.10
  • Last supported version: 9.0.019.06
Windows Windows Server 2019 9.0+ Note the following:
  • Starting with 9.0.009.03
  • Genesys Softphone is supported on Windows Server 2019 only if Citrix Server is also deployed on Windows Server 2019.
  • Application running in 32-bit compatibility mode on 64-bit OS.
Windows Windows Server 2022 9.0.1+ Note the following:

Starting with 9.0.101.xx

Genesys Softphone is supported on Windows Server 2022 only if Citrix Server is also deployed on Windows Server 2022.

Genesys Softphone VDI Adapter Support

OS Family Operating System Release Conditions
Linux eLux RP5 9.0 9.0.007.09 - 9.0.009.05, 32-bit.
Linux eLux RP6 9.0+ 64-bit, starting with 9.0.010.08.
Linux HP ThinOS 7 9.0+ for VMWare Horizon, starting from 9.0.020.10


for Citrix, starting from 9.0.100.06
Linux HP ThinOS 8 9.0+ for VMWare Horizon, starting from 9.0.024.06


for Citrix, starting from 9.0.100.06
Windows Windows 10 9.0+ Application running in 32-bit compatibility mode on 64-bit OS.
Windows Windows 11 9.0+ Application running in 32-bit compatibility mode on 64-bit OS.

Supported Browsers


No browser information at this time

Supported Database/DB Clusters


No DB information at this time.

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces


Component Release Interface Conditions
Genesys Softphone 8.5 - 9.0 SIP/RTP/HTTP

IPV6 Support for Additional Interfaces


No IPV6 information for additional components at this time.

Prerequisites


Notes:
  • All prerequisites are installed with the application.

























































































































































This page was last edited on November 21, 2024, at 07:45.
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