Genesys 8.0 Product Interoperability with T-Servers

This page describes the interoperability of Genesys 8.0 products with various T-Servers.

Symbol/Term	Definition
yes	The given version of the product is compatible with specified version of T-Servers.
no	The given version of the product is not compatible with specified version of T-Servers.
-	Placeholder; waiting further information.

Genesys 8.0 Products	Versions of T-Server
	7.6	8.0	8.1	Conditions/Limitations
Desktops and Gplus Adapters
Interaction Workspace	yes	yes	yes
Gplus Adapter for Microsoft Dynamics CRM	yes	yes	yes
Gplus Adapter for Siebel CRM	yes	yes	-
Gplus Adapter for SAP ICI Multi-Channel	yes	yes	yes
Framework
Network T-Servers	yes	yes	yes
SIP Server	yes	yes	yes
T-Servers	yes	yes	yes
Outbound Contact
Outbound Contact	yes	yes	yes
Reporting
Genesys Info Mart (GIM)	yes	yes	yes
Interaction Concentrator (ICON)	yes	yes	yes
Real-Time Metrics Engine (RTME)	yes	yes	yes
Routing
Orchestration Server (ORS)	no	yes	yes	Orchestration Server 8.0 and 8.1 do not require a T-Server connection. However, Orchestration Server 8.0 and 8.1 with Voice Mode require a T-Server connection.
Universal Routing (UR)	yes	yes	yes
SDKs
IVR SDK	yes	yes	-
Platform SDK	yes	yes	yes
Voice Self Service
Interactive Voice Response (IVR) Interface Option	yes	yes	yes
Other Products
Unified Communications (UC) Connector	yes	yes	-	For UC Connector, Emulated Agents are required for versions of T-Server 7.6, and 8.0. For T-Servers 7.6: Cisco CM/UCM T-Server only.