About the Preview Interaction Protocol

The following table shows the various PreviewInteraction protocol messages and the formats that go along with them.

Message	Format
PreviewInteractionRequest Initiates the Preview Interaction with the targeted Knowledge Worker.	agent connId dn mediaType switch userData
PreviewInteractionCancel Indicates to the Knowledge Worker that the interaction is canceled.	Contact ThisDN ConnID OtherDN MediaType UserData Message Status StatusMessage
PreviewInteractionMultiple Initiates the Preview Interaction with the Knowledge Worker group. This acts like a broadcast to all the agents in the group.	connId—Used as a key for this interaction, and added to any ICO reporting messages. mediaType—Media type as assigned by T-Server/SIP Server. userData—Used for display, this may include the filter third-party window key. targets—A list of agents found from a source (for example, Stat Server). The default delimiter "|" should be replaced with "^".