Voice Callback

Voice Callback (VCB) helps contact centers manage periods of high, inbound call volume. It is an option for Universal Routing (Enterprise Routing and Network Routing, releases 6.5.1 and above). VCB provides an additional channel for customer contact when the call load is heavy at a contact center and allows callers to request a callback from an agent instead of waiting on hold.

Important

Genesys Voice Callback reached End of Support on August 30, 2018. It entered End of Life (EOL) on August 31, 2016 and End of Maintenance on February 28, 2018. If you have questions, contact your account representative.