This page was last edited on March 17, 2015, at 15:19.
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Except where noted, the following tasks apply to all migration procedures:
A period of down-time is inevitably associated with the database update. This down-time could be substantial (up to 1 day), depending on the amount of data you are migrating and the operating system you are using. You must take this into account when scheduling your database migration and perhaps, consider performance tuning.
If you are migrating a large 6.5 data set, you can minimize your data collection downtime by using the Procedure: Two-Step Migration. Consult with Genesys Professional Services or Genesys Customer Care if you need recommendations for how best to plan and ensure your existing data is migrated into your environment.
Genesys recommends using a Database Management System (DBMS)to backup your database before beginning your migration or update.
If you are currently running a version of WFM earlier than 6.5.201.00, the WFM Database Utility automatically updates your existing database to 6.5.201.00 while migrating your data to the 7.x database. Doing so changes the original database structure in such a way that you can no longer use your original database in your existing environment.
If you have Workforce Management 6.5, the WFM Database Utility automatically performs the additional upgrades required before your data can be transferred to the new Workforce Management 7.x Database.
Complete one of the following procedures, depending on which release you are migrating to WFM 8.5.x:
If you experience any connectivity issues immediately after any migration or update: