Service API

All the queries related to data managed on the GMS side. These queries cover service management.

Service Resources

• End Event List: List of the end events that your application can receive if a service, state, or task is terminated.
• Extension: JSON extension for the service API.
• State Transition Event: Your application can receive this event if a service performs a transition between two states.
• Service: The service resource, which is a container for nested states and tasks.
• State: The state resource.
• Start Event List: List of the start events that your application can receive if a service, state, or task is started.
• Task: The task resource.

Service Operations

• Maintenance Operations
  • GET /genesys/1/cs/maintenance/services/stream
  • POST /genesys/1/cs/maintenance/services/files
  • POST /genesys/1/cs/maintenance/purge
• Service Operations
  • POST /genesys/1/cs/services/start
  • POST /genesys/1/cs/genesys/1/cs/customers/${customer id}/services/${service id}
  • POST /genesys/1/cs/services/${service id}/end
  • POST /genesys/1/cs/services_composite/start
  • GET /genesys/1/cs/services/${service id}
  • DELETE /genesys/1/cs/services/${service id}
  • GET /genesys/1/cs/services/anonymous/${contact key}/active
  • GET /genesys/1/cs/services/anonymous/${contact key}/completed
  • GET /genesys/1/cs/services/anonymous/${contact key}
  • GET /genesys/1/cs/customers/${customer id}/services/active
  • GET /genesys/1/cs/customers/${customer id}/services/completed
  • GET /genesys/1/cs/customers/${customer id}/services
  • PUT /genesys/1/cs/services/{service_id} (TTL, Expiration Time)
  • PUT /genesys/1/cs/services/${service id}/extensions/${ext name}
• State Operations
  • POST /genesys/1/cs/services/${service id}/states/${state id}/end
  • POST /genesys/1/cs/services/${service id}/states/transition
  • GET /genesys/1/cs/services/${service id}/states
  • GET /genesys/1/cs/services/${service id}/states/${state id}
  • POST /genesys/1/cs/services/${service id}/states/start
  • PUT /genesys/1/cs/services/${service id}/states/${state id}/extensions/${ext name}
• Task Operations
  • POST /genesys/1/cs/services/${service id}/tasks/${task id}/end
  • GET /genesys/1/cs/services/${service id}/tasks
  • GET /genesys/1/cs/services/${service id}/tasks/${task id}
  • POST /genesys/1/cs/services/${service id}/tasks/start
  • PUT /genesys/1/cs/services/${service id}/tasks/${task id}/extensions/${extension name}

Important

Because extensions are replaced with flexible JSON data on the GMS side, all resources and requests specific to extensions are deprecated for services, states, and tasks.