KMUser Table of Contents Page

KMwelcome title: Genesys Knowledge Management User's Guide

KMoverview title: Knowledge Management Overview

• interface title: Knowledge Management User Interface
  
• catstruc title: Introduction to Category Structure
  
• useKMObjects title: Using Basic Knowledge Manager Objects
  

categSR title: Using Categories and Standard Responses

• createCatTree title: Creating a Category Tree
  
• createSR title: Creating Standard Responses
  
  • editSR title: Procedure: Creating or Editing a Standard Response
    
  • lgdiction title: Language and Dictionary Names
    
  • HTMLpart title: Procedure: Filling out the HTML Part Tab
    
  • additionalTab title: Procedure: Filling out the Additional Tab
    
  • attachmtTab title: The Attachments Tab
    
  • histTab title: The History Tab
    
• searchSR title: Procedure: Searching for a Standard Response
  
• SR4SMS title: Standard Responses for SMS Gateways
  

fieldcode title: Field Codes

• variables title: Field Code Variables
  
  • systemvariables title: Using UCS Data in Standard Responses: System Variables
    
  • customvariables title: Custom Variables
    
  • ownData title: Using Your Own Data in Standard Responses
    
• FCinKM title: Field Codes in Knowledge Manager
  
  • createFC title: Procedure: Creating Field Codes
    
  • insertFC title: Procedure: Inserting Field Codes into a Standard Response
    
• FCanatomy title: Field Code Anatomy
  
  • FCanatomy1 title: Operator Precedence
    
  • FCanatomy2 title: Functions
    
• FCexmpls title: Field Code Examples
  
  • custvarexmpl title: Procedure: Using a Custom Variable
    
  • cmplxFCexmpl title: Using a Complex Field Code
    

ScrRules title: Screening Rules

• SRuleUse title: Screening Rule Use
  
  • createSRule title: Procedure: Creating a Screening Rule
    
  • testSRule title: Testing a Screening Rule
    
  • findSRule title: Finding a Screening Rule
    
• SRuleRef title: Screening Rule Reference
  
  • functArg title: Functions and Arguments
    
  • operator title: Screening Rule Operators
    
  • patternbuilder title: Pattern Builder
    
  • RegExp title: Regular Expressions
    
• exmplSRule title: Examples of Screening Rules
  
• sentAct title: Screening for Sentiment and Actionability
  

import title: Importing Knowledge Management Objects

export title: Exporting Knowledge Manager Objects

KMrespTimes title: Knowledge Management Response Times

roles title: Knowledge Management Roles

• definerole title: Defining an Access Role
  
• rolesExmpls title: Examples of Knowledge Management Roles
  

ContAn title: Genesys Knowledge Management: Content Analyzer

train title: Training

• createTrObj title: Procedure: Creating a New Training Object
  
• addOBMsgs title: Add Outbound Messages
  
• copyTrObj title: Copying a Training Object
  
• addTxtObj title: Adding More Text Objects to the Training Object
  
  • addnewEmails title: Creating new e-mails manually
    
  • addStdRspetc title: Adding standard responses or other training objects
    
• TODataAn title: Adding Uncategorized E-Mails Using TO Data Analyzer
  
  • TODAaddemails title: Procedure: Adding e-mails to a category on the Main tab
    
  • TODAsearchcrit title: Search Criteria Tab
    
  • TODAindextab title: Indexing Tab
    
  • TODAexmpl title: Example of Using TO Data Analyzer
    
• scheduleTrain title: Schedule Training
  
  • modelOptions title: Procedure: Schedule training using the Model Options tab
    
  • textPreproc title: Creating and Testing Filters
    
  • textPreprocExmpl title: Text Preprocessing Examples
    
• ContAnLang title: Notes on Language
  
• largeTrObj title: Large Training Objects
  

testModel title: Testing Models

• xVal title: Cross-Validation
  
• testonTObj title: Testing a Model on a Training Object
  
  • 2newTObj title: Creating Two New Training Objects
    
  • randomTObj title: Procedure: Extracting Random Text Objects
    
  • testOnTheTObj title: Procedure: Testing a Model on the Training Object
    
• testComposed title: Procedure: Testing a Model on Composed Text
  
• testUncat title: Testing a Model on Uncategorized Messages
  

useModel title: Using and Rating Models

• understRatings title: Reading and Understanding the Ratings
  
  • AvgRslts title: Average Results Subtab
    
  • CatConfus title: Category Confusion Subtab
    
  • ResultsbyCateg title: Results by Category Subtab
    
  • CorrectTopN title: Correct in Top N Subtab
    
• ReportRatings title: Reporting on the Ratings
  

DesignUse title: Design and Use Considerations

• design title: Design
  
• whenTrain title: When to Train
  
• applyRatings title: Applying the Ratings
  

LgDetec title: Language Detection Model

SentActContAn title: Analyzing Sentiment and Actionability with Content Analyzer

• ChatClassify title: Classifying Chat Transcripts
  

FAQ title: FAQ Objects

• SamplFAQjar title: Sample FAQ .jar File
  
• MoreFAQObj title: More About FAQ Objects
  
• CreateFAQObj title: Procedure: Creating an FAQ Object
  
• FullCatTreeFAQ title: Full Category Tree Subtab: Configuring the Category Tree
  
• FAQCatTree title: FAQ Category Tree Subtab: Viewing and Testing
  
• GenerateFAQjar title: Procedure: Generating an FAQ.jar File
  

CARespTimes title: Typical Response Times