Setting up your user profile

To set up or edit your user profile, log into GAX (GAX IP address:port/gax). Under Operations > SIP Voicemail & Call Settings, select your User Profile.

Depending on your organization's selections, some of the options below might not be available to you.

General

The General tab mostly displays your Agent Logins, DNs (phone extensions), and mailbox assignments. You can select a time zone or select System to use the default time zone.

Important

When the Common User Mailbox Password feature is enabled by setting the user-login option to true, two more sections are available under General tab. One is the User-ID section where the user must provide the six-digit unique ID that is used to access all the mailboxes that are associated with that user account. The other one is the Mailbox Password section where the user has to specify the common mailbox password.

Call settings

Use the Call Settings tab to select your answering and forwarding options. When you select a System value, the value changes when your administrator changes the value.

Setting	Values (default value in bold)	Description
Reject Call On Not Ready	System (Off), Off, On	Rejects calls when your status is Not Ready.
Call Waiting	System (On), Off, On	Does not reject calls when you are already on a call.
Forward All Calls	Off, Forward All Calls To + phone number, Find Me Follow Me	Forwards all incoming calls to the specified number or to one or more of the destinations specified in the Find Me Follow Me rules.
Forwarding On No Answer	System (Off), Off, On + phone number	After the No Answer Timeout value elapses, forwards calls to the specified number.
No Answer Timeout	System (30), 5 to 60 seconds (in 5-second intervals)	Specifies the length of time, in seconds, that Feature Server waits for you to answer a ringing call.
Forwarding On Busy	System (Off), Off, On + phone number	When you are on a call, forwards new calls to the specified number.

Email and external notifications

You can get email or external notifications when someone leaves you a voicemail, if your organization has set them up. Web notifications might take the form of emails, text messages, or another format. Only group mailbox administrators can change these settings for group mailboxes.

• To receive email notifications, select the Email Notifications tab, select On from the Notifications menu, and type your email address in the Email field. To stop receiving these notifications, select Off from the Notifications menu.
• To receive web notifications, select the External Notifications Service tab (which might have a different name), select On from the Notifications menu, and type your phone number in the Phone number field. To stop receiving these notifications, select Off from the Notifications menu.