eServices application

Overview

The Business Edition Premise eServices application allows you to install and configure the optional Email and Chat routing solutions.

Important

You cannot install Chat as a standalone application. You can only install Chat if you have also installed and activated the Email routing application.

For more information about eServices, see the eServices documentation page.

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Deployment

The following steps describe how to deploy the eServices application. If you are not installing the Email or Chat options, you do not have to do these steps.

WATCH: To view a short demonstration of the eServices application deployment, click the Genesys icon below:

1. In GAX, go to Configuration > Solution Definitions and select Genesys eServices Single Host Deployment.
2. From the > menu next to the Delete button, select Install.
3. Use the default values, except for the following:
   • Check or uncheck Activate chat-media support, depending on whether or not you want to activate chat.
   • DB Server for Interaction Server: DBServer_AUX
   • DB Server for Interaction Concentrator: DBServer_ICON
   • Database Administrator Name: sa
   • Database Administrator Password: G3n35y5!
   • Database User Name: genesys
   • Database User Password: Genesy$_0
   • Set the customer Email Server Client Address, Email Server Domain Name, and Email Server POP Client Login Password.

Next Steps: After eServices is installed, you can deploy the Business Edition Premise Email and Chat routing applications. For more information, see Email routing and Chat routing.

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