Switch-Specific Support Configuration

For full support of the following switches, configure the Place that the agent will log into as described in Switch-Specific Support.
 

Switch-Specific Support

Switches	DN in Configuration Manager	Agent Login in Configuration Manager	DN ID Reflected
2 DNs (1 Extension and 1 Position)
Nortel Symposium Nortel Meridian Nortel Communication Server 2000 (formerly DMS100) NEC APEX NEC SV700	2 DNs: 1 Extension 1 ACD Position	No constraint	1 Voice DN (ACD Position number)
1 DN or More
Ericsson MD110	1 DN or more: 1 Extension (ODN) n= 0/1 ACD Positions (ADN)	No constraint	1 Voice DN (Extension number)
1 DN (1 Extension or 1 Position)
Alcatel A4200 emulated Aspect Call Center Avaya Definity G3 Cisco CallManager Dharma EADS Telecom M6500 EADS (Intecom) E EADS (Intecom) Point Span Fujitsu F9600 Mitel SX-2000 Mitel MN-3300 Philips Sopho iS3000 Siemens HiPath 3000 Siemens Realitis-DX iCCL Rockwell Spectrum Siemens Hicom 300E/300H Siemens Hipath 4000 CSTA 3 SIP Communication Server Tenovis Integral 33 Substitute	1 DN: 1 Extension or 1 ACD Position	No constraint	1 Voice DN (Extension number or ACD Position number)
Alcatel-Specific
Alcatel A4400 standard	In switch: 1 Extension 1 ACD Position In place: Shortcut to Extension Shortcut to ACD Position	Login ID equal to ACD Position number	1 Voice DN (ACD Position number) agent substitute= false
Alcatel A4400 Agent Substitute	In switch: 1 Extension 1 ACD Position In place: Shortcut to Extension only	Login ID equal to ACD Position number	(T-server option: agent-substitute= true ) Extension if logged out Position if logged in DNs are removed or added accordingly
Alcatel A4400 Agent emulated	In switch: 1 Extension In place: Shortcut to Extension	No defined position for login ID	1 Voice DN (Extension) agent-substitute= true/false