Overview of Services

This chapter provides a brief overview of the different services and call flows supported by Genesys Mobile Services. For additional details, please refer to appropriate pages below.

Note: For all types of services, the gms_user HTTP Header is stored as part of the service data.

Genesys Mobile Services-based Services

These Services are executed in the Genesys Mobile Services server. They provide fixed functionality that can only be tuned through configuration options.

• Genesys Mobile Services-based Services
  • request-interaction
  • match-interaction
  • request-access
  • request-chat

Orchestration Server-based Services

These Services are executed in the Orchestration server. They include sample services which can be altered and customized by a developer to meet specific customer requirements.

• Orchestration Server-based Services
  • Common Characteristics
  • request-inbound-immediate (Sample)
  • request-inbound-delay (Sample)
  • request-inbound-poll (Sample)
  • request-inbound-delay-location
  • request-outbound-immediate (Sample)
  • request-outbound-delay
  • request-outbound-poll
  • request-chat-delay

Genesys Mobile Services Call Flows

The following link provides detailed call flow diagrams for the Services included with Genesys Mobile Services.

• Call Flows