Troubleshooting

GMS does not install / start on Linux 64

When installing GMS IPs on a 64-bit Linux host, the compatibility packages must be installed on the Linux host. The compatibility packages are available with the OS distribution media.

When several GMS nodes are in a cluster, the following logs are on all GMSs:

New node has joined the ring: http://135.39.40.56:8080/genesys

Node has been removed from the ring: http://135.39.40.56:8080/genesys

New node has joined the ring: http://135.39.40.56:8080/genesys

Node has been removed from the ring: http://135.39.40.56:8080/genesys

New node has joined the ring: http://135.39.40.56:8080/genesys

Node has been removed from the ring: http://135.39.40.56:8080/genesys

New node has joined the ring: http://135.39.40.56:8080/genesys

Node has been removed from the ring: http://135.39.40.56:8080/genesys

Synchronize the clock of all GMS nodes. On Windows, use following command:

net time \\<ComputerName> /set /yes

Where \\<ComputerName> specifies the name of a server you want to check or with which you want to synchronize.

I cannot update GMS configuration through the GMS Service Management UI, and the following error is in the GMS logs:

Unsufficient permissions to perform this operation com.genesyslab.platform.applicationblocks.com.ConfigServerException: Unsufficient permissions to perform this operation (ErrorType=CFGNoPermission, ObjectType=CFGApplication, ObjectProperty=CFGDBID)

Make sure that all GMS applications have the user assigned in the Security tab, in Configuration Manager.