Feature Configuration

Workspace Web Edition & Web Services provides a number of features that can be enabled or disabled by including a custom feature-definitions.json file in the main configuration folder. All Workspace Web Edition & Web Services nodes in a cluster must share the same feature configuration.

Supported Features

The following features are currently supported.

Name	Description	Assigned by default
api-provisioning-read	General provisioning read	Y
api-provisioning-write	General provisioning write	Y
api-voice	API for the voice channel	Y
api-voice-recording	API for Voice Recording	N
ui-supervisor-provisioning-routing	UI to provision routing	Y
ui-supervisor-provisioning-skill	UI to provision skills	Y
ui-supervisor-provisioning-user	UI to provision users	Y
ui-supervisor-recording	UI to view call recordings	Y
api-supervisor-recording	API for call recording supervisor	Y
api-supervisor-agent-control	API for supervisors to control agent states	N
api-supervisor-monitoring	API for supervisors to monitor agents	N
ui-supervisor-reporting	UI to view contact center statistics	Y
api-multimedia	API for non-voice channels	N
api-mobile-push-notifications	API for Mobile push notification support	N
ui-supervisor-add-user	UI for supervisors to create users	N
ui-supervisor-edit-user	UI for supervisors to edit users	N

Creating a Custom Feature Configuration File

Start of Procedure

1. Create a file called feature-definitions.json.
2. Copy the following text and paste it into the feature-definitions.json file:

[
{
     "id":"api-provisioning-read",
     "displayName":"API Provisioning Read", 
     "description":"General provisioning read",
     "autoAssignOnContactCenterCreate": true
},

{
     "id":"api-provisioning-write",
     "displayName":"API Provisioning Write", 
     "description":"General provisioning write",
     "autoAssignOnContactCenterCreate": true
},

{
     "id":"api-voice",
     "displayName":"Voice API", 
     "description":"API for Voice",
     "autoAssignOnContactCenterCreate": true
},

{
     "id":"api-voice-recording",
     "displayName":"Voice API Recording",
     "description":"API for Voice Recording",
     "autoAssignOnContactCenterCreate": false
},

{
     "id":"ui-supervisor-provisioning-routing",
     "displayName":"UI Supervisor Provisioning For Routing", 
     "description":"Routing Provisioning UI",
     "autoAssignOnContactCenterCreate": true
},

{
     "id":"ui-supervisor-provisioning-skill",
     "displayName":"UI Supervisor Skill Provisioning", 
     "description":"UI Supervisor Skill Provisioning",
     "autoAssignOnContactCenterCreate": true
},

{
     "id":"ui-supervisor-provisioning-user",
     "displayName":"UI Supervisor Provisioning User", 
     "description":"UI Supervisor Provisioning User",
     "autoAssignOnContactCenterCreate": true
},

{
     "id":"ui-supervisor-recording",
     "displayName":"UI Supervisor Recording", 
     "description":"UI For Call Recording Supervisor",
     "autoAssignOnContactCenterCreate": true
},

{
     "id":"api-supervisor-recording",
     "displayName":"API Supervisor Recording", 
     "description":"API For Call Recording Supervisor",
     "autoAssignOnContactCenterCreate": true
},

{
     "id":"api-supervisor-agent-control",
     "displayName":"API Supervisor Agent Control",
     "description":"API For Supervisors to Control Agent State",
     "autoAssignOnContactCenterCreate": false
},

{
     "id":"api-supervisor-monitoring",
     "displayName":"API Supervisor Monitoring",
     "description":"API For Supervisors to Monitor Agents",
     "autoAssignOnContactCenterCreate": false
},

{
     "id":"ui-supervisor-reporting",
     "displayName":"UI Supervisor Reporting", 
     "description":"UI For Reporting Supervisor",
     "autoAssignOnContactCenterCreate": true
},

{
     "id":"api-multimedia",
     "displayName":"Multimedia API", 
     "description":"API for Multimedia",
     "autoAssignOnContactCenterCreate": false
},

{
     "id":"api-mobile-push-notifications",
     "displayName":"Mobile Push Notifications API",
     "description":"API for Mobile push notification support",
     "autoAssignOnContactCenterCreate": false
},

{
     "id":"ui-supervisor-add-user",
     "displayName":"UI Supervisor Add User",
     "description":"UI For Supervisors to Create Users",
     "autoAssignOnContactCenterCreate": false
},

{
     "id":"ui-supervisor-edit-user",
     "displayName":"UI Supervisor Edit User",
     "description":"UI For Supervisors to Edit Users",
     "autoAssignOnContactCenterCreate": true
}
]

3. To enable a feature, change the value of the "autoAssignOnContactCenterCreate" property to true for that feature. To disable a feature, set the property to false.
4. Save your changes and close the file.
5. Copy the feature-definitions.json file to the configuration folder for each Workspace Web Edition & Web Services node in your solution. For example, $JETTY_HOME/genconfig/feature-definitions.json.
Important
If the Workspace Web Edition & Web Services node is running, logged in users will not see the feature configuration changes until they start a new session.

End of Procedure