Section interaction-workspace

These options can be configured on the Interaction Workspace Application object, a Tenant, a Group, or an Agent Group. The options are grouped into the following categories:

• Accessibility -- Options that enhance the application for hearing and visually impaired agents
• Active Recording -- Options that control how agents use Active Call Recording.
• Agent status -- Options that control how agents set their Ready status
• Broadcast -- Options that control how broadcast messages appear and behave
• Business Continuity -- Options that control the behavior of Interaction Workspace during a long term loss of connection to the primary host site.
• Chat -- Options that control the appearance and behavior of the Chat interface
• Contact -- Options that control contact management
• Disaster Recovery -- Options that control the behavior of Interaction Workspace during a long term loss of connection to the primary host site. See Business Continuity options.
• Display formats -- Options that control the appearance of various text elements in the various application windows
• E-Mail -- Options that control the appearance and behavior of the E-Mail interface
• Expression -- Options that control the parsing of phone numbers in contact interaction
• Gadget and Statistics Gadget -- Options that control the use and appearance of the Gadget and Statistics Gadget
• General -- Options that control the general behavior of Interaction Workspace.
• IM -- Options that control the appearance and behavior of the Internal Instant Messaging interface
• Interaction -- Options that control the behavior and appearance of various elements related to the Interaction window
• Intercommunication -- Options that control the routing of internal IM and voice interactions
• Keyboard -- Options that enable keyboard shortcuts
• KPI -- Options that control the display of My Statistics (KPIs) on the agent Workspace
• Log -- Options that control logging of the application
• Login -- Options that control the appearance and behavior of the agent login window
• Main view -- Options that control the behavior of the Main Window
• Open Media -- Options that enable open media features
• Outbound -- Options that enable agents to participate in outbound campaigns
• Security -- Options that control the timing and behavior of the keyboard and mouse inactivity timeout feature and other security features
• SIP Endpoint -- Options that control the functionality and display of Interaction Workspace SIP Endpoint enabled interactions
• SMS -- Options that control the appearance and behavior of the SMS interface
• Spellchecker -- Options that control the use of corporate dictionaries in the spelling check feature
• Standard Responses -- Options that control the functionality and display of the Response view
• Statistics -- Options that control the display of contact center statistics on the agent Workspace
• Team Communicator -- Options that control the appearance and behavior of the Team Communicator
• Toast (Interactive Notification) -- Options that control the appearance and behavior of the interaction preview Interactive Notification
• View -- Options that control the tab order and activation order of windows and menus.
• Voice -- Options that control various features of the Voice channel
• Web Callback -- Options that control the various features of the Web Callback channel
• Webproxy -- Options that control the use of a Webproxy for environments where Internet proxies require user authentication
• Workbin -- Options that control various features of Workbins
• Workitem -- Options that control various features of the Workitem channel
• Miscellaneous -- Options that control the appearance of the Interaction Workspace application windows, the recording of options, the evaluation of presence, the enabling of RBAC, and many other miscellaneous features