Callback

Purpose: To provide information about callback commands. Available since: 8.1.300.17

Learn about Callback Commands

The commands in this page are restricted to callback operations. However, callback interactions are extended open media interactions and can be used as such in open media commands. You can also use specific Open Media which apply to open media interactions in some GUI components.

Read Use Customizable Commands to see code snippets which demonstrate the usage of the commands.

Managing Callback Interactions

Open media commands cover the following features (this list is not exhaustive):

• Accept and decline;
• Place in queue;
• Transfer;
• Move to workbins.

Chains of Commands to Manage Callback Interactions

Default commands	Parameters
Chain InteractionCallbackAccept
AcceptCallback	CommandParameter: IInteractionOpenMedia<ref name="IInteractionOpenMedia">Genesyslab.Desktop.Modules.OpenMedia.Model.Interactions.IInteractionOpenMedia</ref> Extensions: KeyValueCollection<ref name="KeyValueCollection" > Genesyslab.Enterprise.Commons.Collections.KeyValueCollection</ref>
Chain InteractionCallbackActiveCustomerSession
ActiveCustomerSessionCallback	CommandParameter: IInteractionCallback<ref name="IInteractionCallback" > Genesyslab.Desktop.Modules.Callback.Model.Interactions.IInteractionCallback</ref>
Chain InteractionCallbackCompleteCustomerSession
CompleteCustomerSessionCallback	CommandParameter: IInteractionCallback<ref name="IInteractionCallback" />
Chain InteractionCallbackDecline Updated since: 8.1.300.17
DeclineCallback	CommandParameter: IInteractionOpenMedia<ref name="IInteractionOpenMedia" /> Reasons: KeyValueCollection<ref name="KeyValueCollection" /> Extensions: KeyValueCollection<ref name="KeyValueCollection" />
Close	CommandParameter: IInteractionOpenMedia<ref name="IInteractionOpenMedia" />
Chain InteractionCallbackIsPossibleToClose
IsPossibleToClose	CommandParameter: IInteractionCallback<ref name="IInteractionCallback" />
Chain InteractionCallbackParkParent
ParkCallback	CommandParameter: IInteraction<ref name="IInteraction" >Genesyslab.Desktop.Modules.Core.Model.Interactions.IInteraction</ref>
Chain InteractionCallbackPullParent
PullCallback	CommandParameter: IInteraction<ref name="IInteraction" /> IW_WebcallbackInteractionId: String<ref name="String">System.String</ref>
Chain InteractionCallbackWorkflow Updated since: 8.1.300.17
RescheduleCallback	CommandParameter: IInteractionCallback<ref name="IInteractionCallback" />
UpdateInteractionUCS	CommandParameter: IInteraction<ref name="IInteraction" />
MarkProcessedCallback	CommandParameter: IInteractionCallback<ref name="IInteractionCallback" />
Commands common to all interactions
Chain InteractionSetAttachedDataWithDelay
SetAttachedData	CommandParameter: IInteraction<ref name="IInteraction" /> AttachedData: KeyValueCollection<ref name="KeyValueCollection" />
Chain BundleClose
GetAttachedDataInformationUCS	CommandParameter: IInteractionsBundle<ref name="IInteractionsBundle" > Genesyslab.Desktop.Modules.Core.Model.Interactions.IInteractionsBundle</ref>
UpdateNotePadForVoice Available since: 8.1.300.17	CommandParameter: IInteractionsBundle<ref name="IInteractionsBundle" />
ResetInteractionChatConsultation	CommandParameter: IInteractionsBundle<ref name="IInteractionsBundle" />
IsContactModified Available since: 8.1.4	CaseId: String<ref name="String" />
IsPossibleToClose	CommandParameter: IInteractionsBundle<ref name="IInteractionsBundle" />
CompleteDispositionCodeOnBundle	CommandParameter: IInteractionsBundle<ref name="IInteractionsBundle" />
Close	CommandParameter: IInteractionsBundle<ref name="IInteractionsBundle" />
StopInteractionVoiceUCS	CommandParameter: IInteractionsBundle<ref name="IInteractionsBundle" />
GetOutboundPreviewRecord	CommandParameter: ICampaign<ref name="ICampaign" > Genesyslab.Enterprise.Model.Interaction.ICampaign</ref>

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