User Table of Contents Page

Welcome title: Workspace 8.5 User's Guide

GettingStarted title: Getting Started

• InteractionWorkspaceConcepts title: Workspace Concepts
  
  • WindowsAndViews title: Workspace Windows and Views
    
  • TeamCommunicatorOverview title: Team Communicator Overview
    
  • Finding title: Finding Contacts, Internal Targets, and Interactions
    
  • DefinitionRoleBased title: Role-Based Access Definition
    
  • DefinitionRolePrivilege title: Role Privilege Definition
    
  • BasicUseCaseSummary title: Basic Use-Case Summary
    
• LogIn title: Log In
  
• MainWindow title: Main Window Basics
  
• ManageYourStatus title: Manage Your Status
  
• ForwardYourCalls title: Forward Your Calls
  
• FindAContactOrAnInternalTarget title: Find A Contact Or An Internal Target
  

HandlingInteractions title: Handling Interactions

• UsingTheInteractionBar title: Using the Interaction Bar
  
• HandleAVoiceCall title: Handle A Voice Call
  
• HandleAVoiceConsultation title: Handle A Voice Consultation
  
• TransferAVoiceCall title: Transfer A Voice Call
  
• ConferenceAVoiceCall title: Conference A Voice Call
  
• RecordInteractions title: Record Interactions
  
• HandleGMSCallbackInteractions title: Handle Callback Interactions
  
• HandleWebCallbackInteractions title: Handle Web Callback Interactions
  
• HandleOutbound-CampaignVoiceInteractions title: Handle Outbound-Campaign Voice Interactions
  
• HandleInternalInstantMessaging title: Handle Internal Instant Messaging
  
• HandleAChatInteraction title: Handle A Chat Interaction
  
• HandleAChatConsultation title: Handle A Chat Consultation
  
• TransferAChatInteraction title: Transfer A Chat Interaction
  
• ConferenceAChatInteraction title: Conference A Chat Interaction
  
• HandleAltocloudChatIneraction title: Handle an Altocloud Chat Interaction
  
• HandleAnE-MailInteraction title: Handle An Email Interaction
  
• HandleAnSMSInteraction title: Handle An SMS or MMS Interaction
  
• TransferAnSMSInteraction title: Transfer An SMS or MMS Interaction
  
• HandleAFacebookInteraction title: Handle A Facebook Interaction
  
• HandleATwitterInteraction title: Handle A Twitter Interaction
  
• HandleAnRSSInteraction title: Handle An RSS Interaction
  
• HandleAWorkitemInteraction title: Handle A Workitem Interaction
  
• HandleAnABCInteraction title: Handle an Apple Messages for Business Interaction
  
• HandleAWhatsAppInteraction title: Handle a WhatsApp Interaction
  
• BlendDifferentMediaIntoASingleConversation title: Blend Different Media Into A Single Conversation
  
• EditCaseInformationAndRecordInformation title: Edit Case Information And Record Information
  
• UsingTheStandardResponseLibrary title: Using The Standard Response Library
  
• ApplyDispositionCodes title: Apply Disposition Codes
  

ContactManagement title: Contact and Interaction Management

• ManageContacts title: Manage Contact History
  
• MyHistory title: Manage Your History
  
• ContactHistory title: Manage Contacts and Contact Information
  
• InteractionSearch title: Find Interactions
  

UsingWorkbins title: Using Workbins

TeamLeadFunctionality title: Team Lead Functionality

• MonitorCoachAndBarge-inInteractions title: Monitor Coach And Barge-in Interactions
  
• WorkbinAndQueueManagement title: Workbin and Queue Management
  
• ChangeStateLogoff title: Change agent state and log off agents
  

ContactCenterTasks title: Contact Center Tasks

• ViewKPIsAndStatistics title: View KPIs And Statistics
  
• ReceiveBusinessAndSystemMessages title: Receive Business And System Messages
  
• VoicemailMessage title: Connect to your Voicemail Messages
  
• PersonalizeYourWorkspace title: Personalize Your Workspace
  

UserChangeHistory title: What's New in Workspace?