Dep Table of Contents Page

Welcome title: intelligent Workload Distribution 9.0 Deployment Guide

• NewIn9 title: New Features in Release 9.0
  
• SystemGuideInfo title: Systems, Platforms and Compatibilities Information
  
• IWDArchitecture title: iWD Architecture Diagrams for 9.0.x
  
• IWDMigration title: Migration from 8.5.1x to 9.0.x
  
• ISMigration90 title: Migration to Interaction Server 9.0.x
  
• IWDDataMigration90 title: Data Migration from iWD 8.5.1x to iWD 9.0
  
• IWDMigration90 title: Migration of the 9.0.x release to newer versions
  
  • IWDTroubleshoot9001503 title: Troubleshooting iWD Runtime Node 9.0.015.03
    

InstallationOverview title: Deployment Overview

• InstallationPhaseOverview title: Installation Phase Overview
  
• SystemConfigurationOverview title: System Configuration Phase Overview
  
• BusinessLogicOverview title: Business Logic Configuration Phase Overview
  
• TaskAttributesAnalysis title: Task Attributes and Interaction Property Analysis Overview
  

Installation title: Installation

• IWDInstallPrepare title: Preparing for Installation
  
• IWDIXServerInstall title: Interaction Server Configuration
  
• IWDGAXIPUpload title: Uploading IPs Using GAX
  
• IWDGAXPluginInstall2 title: Installing the iWD GAX Plug-in
  
• IWDHistoryNode title: Installing iWD History Node
  
• IWDRuntimeInstall title: Installing Runtime Node
  
• IWDManagerInstall title: Installing IWD Manager
  
• IWDGRSInstall title: Integration with Genesys Rules System and Universal Contact Server
  
• IWDEnableADDP title: Enabling/Disabling ADDP Connections
  
• IWDCreateTenant title: Creating the Tenant in GAX
  
• IWDIntCapturePoints title: Working with Integrated Capture Points
  
• IWDManualBPSetup title: Manual Installation of IWDBPs
  
• IWDManualConfig title: Configuring iWD Manually
  
• IWDStatExtensions title: Stat Server Extensions
  
• IWDLogging2 title: Logging
  
• IWDSocialEngage title: Preparing iWD For Use With Genesys Social Engagement
  
• IWDImportLP title: Installing/Removing Language Packs
  

Configuration title: Configuration

• IWDMgrOverview title: IWD Manager Configuration
  
• IWDMgrOAuth title: OAuth User Authentication for iWD Manager using GWS Auth Service
  
• IWDMgrOptions title: iWD Manager configuration options
  
• IWDRTNodeOptions title: iWD Runtime Node Configuration
  
• EnableLoadGIM title: Enabling or disabling Load GIM job
  
• IWDHistoryNodeConfig title: iWD History Node Configuration
  
  • IWDHistoryNodeOptions title: iWD History Node Configuration Options
    
  • IWDHistoryNodeMigration title: iWD History Node Database Schema Migration
    
  • IWDHNKafkaEvLog title: Using Kafka Event Logger with History Node
    
  • IWDHistoryNodeLimitations title: iWD History Node Limitations
    
• IWDGAXRoles title: Roles and Privileges
  
• IWDGAXPluginConfig title: IWD Business Solution Configuration
  
• IWDConfigIXN title: Updating the Interaction Server databases and related configuration objects
  
• iWDTaskAttribandIXProperties title: Working with Task Attributes and Interaction Properties
  
• IWDServicesContent title: IWD Data Mart Services
  
• IWDReporting title: IWD Reporting
  
  • IWDReportCCPulsePlus title: Configuring CCPulse+ for iWD
    
  • IWDReportPulse title: Configuring Pulse for iWD
    
• IWDConfDMforGCXI title: Configuring Data Mart for GCXI Reporting
  

• IWDMultipleBP2 title: Configuring iWD for Multiple Business Processes
  
• IWDOracleConfig title: Database Cluster Configuration
  

iWDWebInstall title: Install and Configure iWD Web

• iWDWebInstallManual title: Installing iWD Web Manually on Windows
  
• iWDWebInstallLinux title: Installing IWD Web Manually on Linux
  
• iWDWebConfigureGAX title: Creating and Configuring iWD Web in GAX
  
• iWDWebWSCP title: Configure a Web Service Capture Point for iWD Web
  
• iWDWebConfigureSpring title: iWD Web Configuration
  
• iWDWebUpload title: Automatic Upload of XLS/CSV Files
  
  • iWDWebFileCP title: Creating a Capture Point for IWD Web for Automated Task Upload
    
  • iWDWebCustomMapping title: Defining Custom Mapping for iWD Web Capture Point
    

iWDGRSWelcome title: IWD and the Genesys Rules System

• GRSIWDTemplate title: Rule Templates
  
• GRSIWDStdTemplate title: The iWD Standard Rules Template
  
• GRSIWDCustomTemplate title: Custom Templates
  
• GRSIWDRuleAuthor title: Rule Authoring for iWD
  
• GRSIWDRuleEvaluation title: Rule Evaluation by the IWD Business Process
  

IWDLocalize title: Customer and Partner Translation

HighAvailability title: High Availability for iWD Components

IWDTroubleshooting title: IWD Troubleshooting

• IWDRHEL title: Support for RHEL 64-bit Platforms
  
• IWDLookupTables title: Blocked Lookup Tables
  

BestPractice title: iWD Best Practice Overview

• BestPracDesignPhase title: Design Phase
  
• BestPracTaskCapture title: Task Capture
  
• BestPracBusRulesConfig title: Business Rules Configuration
  
• BestPracConfiguration title: Configuration
  
• BestPractTaskDistRout title: Task Distribution and Routing
  
• BestPracReporting title: Reporting