Supervisor Table of Contents Page

Welcome title: Supervisor's Guide

AccessUserInterfaces title: Accessing your Genesys Engage cloud applications

AgentDesktop title: Agent Desktop (v8)

• QuickStart title: Getting started (v8)
  
• Nav title: Navigating Agent Desktop (v8)
  
• channels title: Channels (v8)
  
  • Voice title: Calls (v8)
    
  • email title: Email (v8)
    
  • Chat title: Chat (v8)
    
  • Facebook title: Facebook (v8)
    
  • Twitter title: Twitter (v8)
    

• custinter title: Customer interactions (v8)
  
  • contacts title: Contacts (v8)
    
  • hist title: Contact and interaction history (v8)
    
  • MyWorkbins title: Workbins (v8)
    
  • Responses title: Standard responses (v8)
    
  • cobrow title: Co-browse sessions (v8)
    

• intinter title: Internal interactions (v8)
  
• Outbound title: Outbound campaigns (v8)
  
• super title: Supervising agents (v8)
  

AD title: Agent Desktop (v9)

• ADsuper title: Supervising agents
  

vm title: Voicemail for Supervisors

SP title: Genesys Softphone

Accounts title: Platform Administration

• CMAccounts title: Accounts
  
  • UserAccessGroups title: Access Groups
    
  • AgentGroups title: Agent Groups
    
  • AgentSkills title: Agent Skills
    
  • Roles title: Roles
    
  • UserAccounts title: Users (Persons)
    
• CMRouting title: Routing/eServices
  
  • Enumerator title: Business Attributes
    
• CMEnvironment title: Environment
  
  • Script title: Scripts
    
• CMSwitching title: Switching
  
  • AgentLogins title: Agent Logins
    
  • DN title: DNs
    
  • DNGroup title: DN Groups
    
• Agents title: Agents
  

SFAdapters title: Gplus Adapter User Guide (v8)

• GPAStandardMode title: Gplus Adapter for Salesforce (v8)
  
  • GPAGettingStarted title: Getting started (v8)
    
  • GPALogin title: Logging in (v8)
    
  • GPAStatus title: Changing Your Status (v8)
    
  • GPAMyChannels title: Navigating to a Channel (v8)
    

• GPAVoice title: Handling calls (v8)
  
  • GPAIncomingCall title: Answer incoming calls (v8)
    
  • GPADialCall title: Dial a call (v8)
    
  • GPASelectNumberDisplay title: Caller Identification for outbound calls (v8)
    
  • GPATransferCall title: Transfer a call (v8)
    
  • GPAInitiateConf title: Conference calls (v8)
    
  • GPAVoiceConsult title: Consultations (v8)
    
  • GPAVoiceCallback title: Call back a disconnected participant (v8)
    
  • GPAVoiceRecord title: Recording a Call (v8)
    

• GPAChat title: Working with the Chat channel (v8)
  
  • GPASingleChat title: Chatting with a customer (v8)
    
  • GPAManageMultiChat title: Managing multiple chat interactions (v8)
    
  • GPAChatTransfer title: Transferring a Chat (v8)
    
  • GPAChatConsult title: Chat consultations (v8)
    

• GPAEditCaseData title: Case Information management (v8)
  
• GPAVoiceMail title: Voicemail (v8)
  
• GPATeamCommunicatorFavorites title: Contact management (v8)
  
• GPAReportStatistics title: Viewing your reports (v8)
  
• GPAFeedback title: Submitting feedback (v8)
  

• GPAWWE title: Gplus Adapter for Saleforce - Agent Desktop option (v8)
  
  • GPALightning title: Lightning Experience (v8)
    

Reporting title: Reporting

WorkforceManagement title: Workforce Management