9.0.000.04

9.x

Genesys Decisions is part of 9.x starting in 9.0.000.01.

Genesys Decisions Release Notes

Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
01/24/19	General					X

Helpful Links

Releases Info

• List of 9.0.x Releases
• 9.0.x Known Issues

Product Documentation

• Genesys Decisions

Genesys Products

• List of Release Notes

What's New

This release includes only resolved issues.

Resolved Issues

This release contains the following resolved issues:

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Cell Selection after Running the ET/UT Optimizer — You can now select cells on the main grid after running the Extra Time/Under Time optimizer.

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Simulation Staff Search Fails — The simulation Search function now works correctly for multi-skill groups. Previously, in certain circumstances, the simulation Search could not find all of the staff required to meet the goals. This happened only in multi-skill groups when there was a staff type that handled only one contact type and the amount of available staff was less than the required staff.

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Upgrade Notes

No special procedure is required to upgrade to release 9.0.000.04.