100.0.038.0000

Genesys Customer Experience Insights Release Notes

9.x

Genesys Customer Experience Insights is part of 9.x starting in 9.0.007.03.

Release Date	Release Type	Restrictions	AIX	Linux	Mac	Solaris	Windows
03/14/25	General			X

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• List of 9.0.x Releases
• 9.0.x Known Issues

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• Genesys Customer Experience Insights

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• List of Release Notes

What's New

This release contains the following new features and enhancements:

• Genesys Customer Experience Insights (GCXI) is updated to Microstrategy v.11.4.0900.0173 also known as Microstrategy September 2024. (GCXI-7477)
• Updated NodeJS to version 18.20.6. (GCXI-7613)
• Vitara Charts component is updated to version 5.3.3.169. For more information on the changes, see Vitara change log documentation. (GCXI-7569)
• Multiple improvements and bug fixes were done in Microstrategy objects processing.
• The following third-party components were upgraded to address security vulnerabilities:
  • Tomcat upgraded to version v10.1.34.0 to resolve multiple CVEs (CVE-2024-50379, CVE-2024-54677, CVE-2024-52316, CVE-2024-52317, CVE-2024-52318). (GCXI-7583),(GCXI-7555)
  • Disabled unwarranted connection attempts performed by one of the Microstrategy components to Pendo.io telemetry service. (GCXI-7521)

Resolved Issues

This release contains the following resolved issues:

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Metrics endpoint results now prints the correct GCXI version in the report output. (GCXI-7553)

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Disabled the Subscription System Governing feature introduced by Microstrategy June 2024. Using the feature might result in subscription deliveries being randomly frozen. (GCXI-7604)

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Users would no longer receive the error Failed email subscription due to out-of-memory error of JVM . This error is resolved by configuring a new optional container environment variable, MSTR_FILEDEFJNIHEAPMAXSIZE to set Java Heap Max value for Microstrategy Distribution Service. This parameter requires a DWORD hex value in megabytes; by default the value is set to 00000100 = 256mb. For more information, see the MicroStrategy Community discussion. (GCXI-7480)

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MicroStrategy 2021 Update 11 no longer adds [No data returned] to the subject line if an email contains no data. To enable this feature, configure the newly added optional container environment variable MSTR_FILEDEFNOCHANGENODATA to true. (GCXI-7529)

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Fixed the issue that incorrectly displayed non-Latin characters in the PDF report forms. (GCXI-7468)

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Performance improvements in translation of Microstrategy objects. (GCXI-7577)

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Upgrade Notes

No special procedure is required to upgrade to release 100.0.038.0000.