9.0.016.09

Predictive Routing - Data Loader Release Notes

9.x

This is the first 9.x release of Predictive Routing - Data Loader.

Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
12/20/19	General	Under Shipping Control		X

Helpful Links

Releases Info

• List of 9.0.x Releases
• 9.0.x Known Issues

Product Documentation

• Genesys Predictive Routing

Genesys Products

• List of Release Notes

What's New

This release contains the following new features and enhancements:

• Data Loader is a new component, which includes the functionality previously released as Agent State Connector. In addition, Data Loader connects to the Genesys Info Mart database and automatically uploads Agent Profile and interaction Dataset data.
  • To configure Data Loader to perform uploads, you must configure the relevant configuration options on the Data Loader Application object, using Genesys Administrator (GA) or GAX. For instructions, see Configure Data Loader to upload data.
  • You can upload Customer Profile data and Datasets from sources other than Genesys Info Mart by configuring Data Loader to perform the uploads from a prepared CSV file. For instructions, see Configure Data Loader to upload data.
  • The GPR application enables you to view and analyze your Agent and Customer Profiles and your Datasets, as well as creating Predictors and Models based on them that GPR then uses when scoring agents.
  • You can configure Data Loader to join data when it is uploaded. NOTE: If you plan to join customer data to the automatically-imported agent and interaction data from Genesys Info Mart database, you must import your Customer Profile data before starting the automatic upload.
• All GPR documentation for this and all subsequent releases has been moved to the following locations:
  • Predictive Routing Deployment and Operations Guide
  • Predictive Routing Help
  • Predictive Routing Configuration Options
  • Documentation in the previous location remains as-is as a reference for those using earlier releases of GPR.
• The following Data Loader options (previously configured on the Agent State Connector Application object) have been renamed to align with the current GPR component names. The options, all configured in the [default] section, are renamed as follows:
  • jop-api-key to platform-api-key
  • jop-base-url to platform-base-url
  • jop-password to password
  • jop-username to platform-username
  • jop-update-thread-wait-timeout to platform-update-thread-wait-timeout

  When you install Data Loader, ensure that you update the option names in your configuration.

  (PRR-5200)

Resolved Issues

This release contains no resolved issues.

Upgrade Notes

No special procedure is required to upgrade to release 9.0.016.09.