9.0.000.04

Genesys Pulse Collector Release Notes

9.x

This is the first 9.x release of Genesys Pulse Collector.

Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
05/29/18	General			X		X

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• List of 9.0.x Releases
• 9.0.x Known Issues

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• Genesys Pulse Collector

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• List of Release Notes

What's New

This release contains the following new features and enhancements:

• New logic to update and format heartbeat files. The heartbeat file is always updated, thus the Genesys Pulse Collector configuration option heartbeat/heartbeat-success-condition is discontinued. The content of a heartbeat file is in JSON format. The heartbeat file includes the following information:
  • Current timestamp.
  • Startup timestamp.
  • Current uptime.
  • State of connection to Configuration Server.
  • State of connections to Stat Servers.
  • State of connections to DB Servers.
  • Snapshot writing status.

  Example:

{
	"currentTimestamp": 1521835976,
	"startupTimestamp": 1521835950,
	"uptime": 26,
	"connectionStatus": {
		"configServer": {
			"connected": true,
			"instance": "primary",
			"lastConnectionTimestamp": 1521835952
		},
		"statServer0": {
			"connected": true,
			"lastConnectionTimestamp": 1521835956
		},
		"statServer1": {
			"connected": true,
			"lastConnectionTimestamp": 1521835956
		},
		"dbServerConnection": "all"
	},
	"snapshotWritingStatus": true
}

• New command line option -startup_heartbeat_file specifying which heartbeat file to use before Genesys Pulse Collector can read regular heartbeat configuration options from its Application. This option has only one parameter providing a path to the heartbeat file.
• Display format Status. This new display format is applicable only for statistics using Statistical Type ExtendedCurrentStatus. It allows to specify selections for the status (icon, name, media, duration) and to select current status statistics on any chart.
• An option for statistics with display format Status to show "Do Not Disturb" status with its duration.
• An automatic reopening of statistics that failed to open due to recoverable Stat Server error. Stat Server release 8.5.108.15 or later is required.

  New Genesys Pulse Collector configuration option in the [statistic-request-handling] section controls timeout for reopening statistics in such cases:

  • open-stat-retry-timeout

    Valid Values: 1-3600

    Default Value: 30

    Change takes effect: After Restart

     Specifies the timeout in seconds, that Genesys Pulse Collector waits before attempting to re-open a failed statistic if Stat Server indicates that the error is recoverable.

Resolved Issues

This release contains the following resolved issues:

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Genesys Pulse Collector no longer terminates unexpectedly during the layout deactivation. (WBRT-10298)

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Formulas, based on the G.GetSwitch() bundled function, now produce non-empty switch name when an agent is logged in on multiple DNs. Previously, the G.GetSwitch() definition in the gts.js file had to be updated manually. (WBRT-9718)

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Now the default value of the [statistic-request-handling]/always-use-statserver-newapi option is yes. (WBRT-9598)

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Upgrade Notes

No special procedure is required to upgrade to release 9.0.000.04.