GenEM Table of Contents Page

Welcome title: Genesys Events and Models Reference
GenesysEvents title: Genesys Events

• TLibraryEvents title: T-Library Events
  
  • GeneralEvents title: General Events
    
  • RegistrationEvents title: Registration Events
    
  • CallHandlingTransferConferenceEvents title: Call-Handling and Transfer/Conference Events
    
  • NetworkAttendedTransferEvents title: Network Attended Transfer Events
    
  • CallRoutingEvents title: Call-Routing Events
    
  • CallTreatmentEvents title: Call-Treatment Events
    
  • DTMFEvents title: DTMF Events
    
  • VoiceMailEvents title: Voicemail Events
    
  • AgentStateDNEvents title: Agent-State and DN Events
    
  • QueryEvents title: Query Events
    
  • UserDataEvents title: User-Data Events
    
  • ISCCEvents title: ISCC Events
    
  • SpecialEvents title: Special Events
    
  • NegativeResponseEvents title: Negative-Response Events
    
  • AgentStatesandWorkModes title: Agent States and Work Modes
    
  • UnifiedCallPartyStates title: Unified Call-Party States
    
  • EventAttributes title: Event Attributes
    
  • TEventStructure title: TEvent Structure
    
• TLibraryCallBasedNotifications title: T-Library Call-Based Notifications
  
  • CallDefinition title: Call Definition
    
  • TLibraryCallBasedEvents title: T-Library Call-Based Events
    
  • MultiSiteCallScenarios title: Multi-Site Call Scenarios
    
• ISCCTransactionMonitoring title: ISCC Transaction Monitoring
  
  • TheSubscriptionType title: The Subscription Type
    
  • SubscribingtoTransactionMonitoring title: Subscribing to Transaction Monitoring
    
  • TheTransactionMonitoringEvent title: The Transaction Monitoring Event
    
  • TransactionMonitoringStates title: Transaction Monitoring States
    
  • TransactionMonitoringElements title: Transaction Monitoring Elements
    
• TLibraryUnstructuredData title: T-Library Unstructured Data
  
  • UserData title: User Data
    
  • Extensions title: Extensions
    
  • Reasons title: Reasons
    
• IVRProtocolMessages title: IVR Protocol Messages
  
  • GeneralMessages title: General Messages
    
  • RoutingMessages title: Routing Messages
    
  • CallTreatmentMessages title: Call Treatment Messages
    
  • ExternalRoutingMessages title: External Routing Messages
    
  • TransferConferencingMessages title: Transfer/Conferencing Messages
    
  • CallInformationMessages title: Call Information Messages
    
  • StatisticsMessages title: Statistics Messages
    
  • UserDataMessages title: User Data Messages
    
  • OutboundMessages title: Outbound Messages
    

GenesysInteractionModels title: Genesys Interaction Models

• CallModelsandFlows title: Call Models and Flows
  
  • BasicCallModels title: Basic Call Models
    
  • ReleasingCalls title: Releasing Calls
    
  • HoldingTransferringandConferencing title: Holding, Transferring, and Conferencing
    
  • HandlingUserData title: Handling User Data
    
  • SpecialCases title: Special Cases
    
  • PredictiveDialing title: Predictive Dialing
    
  • MonitoringCalls title: Monitoring Calls
    
  • WorkingWithQueues title: Working With Queues
    
  • NetworkTServerAttendedTransferCallFlows title: Network T-Server Attended Transfer Call Flows
    
  • SCA title: Shared Call Appearance
    
• BasicInteractionModels title: Basic Interaction Models
  
  • Registration title: Registration
    
  • MediaServerSubmitsInteraction title: Media Server Submits Interaction
    
  • AgentSubmitsInteraction title: Agent Submits Interaction
    
  • StopProcessing title: Stop Processing
    
  • ChangeProperties title: Change Properties
    
  • PlaceInteractioninQueue title: Place Interaction in Queue
    
  • PlaceInteractioninWorkbin title: Place Interaction in Workbin
    
  • DeliverInteractiontoAgent title: Deliver Interaction to Agent
    
  • AgentPullsInteraction title: Agent Pulls Interaction
    
  • Transfer title: Transfer
    
  • Conference title: Conference
    
  • WorkbinOperations title: Workbin Operations
    
  • SnapshotOperations title: Snapshot Operations
    
  • Intrusion title: Intrusion
    
  • LoginLogout title: Login/Logout
    
  • ReportingEngineConnects title: Reporting Engine Connects
    
  • DisconnectionandFailover title: Disconnection and Failover
    
  • InvokeAutoresponse title: Invoke Autoresponse
    
• IVRCallFlows title: IVR Call Flows
  
  • RoutingCallFlow title: Routing Call Flow
    
  • CallTreatmentCallFlows title: Call Treatment Call Flows
    
  • MakeCallCallFlow title: MakeCall Call Flow
    
  • ConferenceCallFlowDiagrams title: Conference Call Flow Diagrams
    
  • TransferCallFlowDiagrams title: Transfer Call Flow Diagrams