TLS Feature Support Matrix
Genesys is continually updating TLS implementations to keep up with latest revisions and best practice recommendations while enabling configurability to maintain a high degree of backward compatibility and allow customers to tune the protocol to their own security preferences. The below table outlines for specific interconnections between Genesys products, compatibility with some key considerations around the TLS protocol.
How to read this table:
- Product (acting as client): This indicates for a given connection the product which is connecting to another Genesys product (the client).
- Product connections (acting as server): This indicates to which product is being connected (the server).
Thus, each line defines a unique connection between two Genesys products.
The remaining columns indicate current support levels for attributes of this connection as indicated below:
- TLS 1.2 Support Release #: This column indicates the minimum version of the server-side component necessary to support version 1.2 of the TLS protocol.
- sec-protocol option support: TLS relies on a handshake (mutual agreement) between client and server to select protocol version to use. This column indicates whether this product can be configured, for this connection, using option sec-protocol to control which protocol versions may be offered in handshaking process. See Advanced TLS for more details.
- Mutual TLS Support: This column indicates whether in addition to server offering certificate to the client in the connection, the client may also offer certificate to the server (mutual certificate exchange). See Securing Connections using TLS for an example of configuring a connection for mutual certificate exchange.
- Host configuration to Message Server: Typically, TLS settings can be configured explicitly for each connection, or for convenience at application or host level. However, in earlier implementations connections to Message Server would not leverage TLS settings unless configured at the explicit connection. This column indicates whether when product connects to Message Server whether Host level configuration can be used.
- FIPS 140-2: This column indicates whether there is optional configuration that leverages a FIPS 140-2 validated cryptographic module for this product’s side of connection. See Federal Information Processing Standards for more details.
- Compatible with SHA-2 certificates: This column indicates if server certificate can be SHA-2 signed. SHA-2 is preferred over earlier signing algorithms such as MD5 or SHA1.
- Refer to Security Pack 8.5.100.25 for information on OpenSSL version 1.1.1g, TLS 1.3, and SAN certificate.
| Product (acting as client) | Product Connections (acting as server) | TLS 1.2 Support Release # | sec-protocol option support | Mutual TLS Support | Host configuration to Message Server | FIPS 140-2 | Compatible with SHA-2 certificates | Comments |
| T-Server for Skype for Business 9.0.000.06 | Configuration Server | 8.5.101.18 | Yes | Yes | ||||
| Message Server | 8.5.100.25 | Yes | Yes | |||||
| Stat Server | 8.5.112.05 | Yes | Yes | |||||
| SIP Server | 8.1.102.73 | Yes | Yes | |||||
| Orchestration Server | 8.1.400.86 | Yes | Yes | |||||
| Universal Routing Server | 8.1.400.52 | Yes | Yes | |||||
| SkFB_Connector | 9.0.000.06 | Yes | Yes | |||||
| SkFB_TServer_backup | 9.0.000.06 | Yes | Yes | |||||
| Connector for Skype for Business | Configuration Server | 8.5.101.18 | Yes | Yes | ||||
| Message Server | 8.5.100.25 | Yes | Yes | |||||
| Microsoft Skype for Business 2015 | Yes | Yes | Connection to Microsoft Skype for Business 2015 is entirely controlled by Microsoft libraries and has not been tested in house. | |||||
| Intelligent Automation 9.0 | Universal Contact Server | 8.5.100.19 | NA | |||||
| Chat Server | 8.5.107.11 | NA | ||||||
| Interaction Server | 8.5.109.01 | NA | ||||||
| Configuration Server | 8.5.100.22 | NA | ||||||
| Intelligent Automation 3.3.0 | Universal Contact Server | 8.5.300.05 | NA | |||||
| Product (acting as client) | Product Connections (acting as server) | TLS 1.2 Support Release # | sec-protocol option support | Mutual TLS Support | Host configuration to Message Server | FIPS 140-2 | Compatible with SHA-2 certificates | Comments |
| Management Framework 8.5+ – all components | Configuration Server | 8.5.100.22 | NA | NA | NA | NA | NA | |
| Message Server | 8.5.100.13 | Yes | Yes | Yes | Yes | Yes | ||
| Solution Control Server | 8.5.100.17 | NA | NA | NA | NA | NA | ||
| Local Control Agent | 8.5.100.20 | NA | NA | NA | NA | NA | ||
| Configuration Server Proxy | 8.5.100.22 | NA | NA | NA | NA | NA | ||
| DB Server | 8.1.300.06 | NA | NA | NA | NA | NA | ||
| Universal Contact Server 8.5.100.19+ | Configuration Server | 8.5.100.22 | Yes | Yes | NA | Yes | TLSv1.2 support comes from Java. Use -D jdk.tls.client.protocols and jdk.tls.disabledAlgorithms options to enable. Starting with 8.5.3, PEM private key format is supported. | |
| Message Server | 8.5.100.13 | Yes | Yes | Yes | Yes | |||
| Chat Server | 8.5.107.11 | Yes | Yes | NA | Yes | |||
| Interaction Server | 8.5.109.01 | Yes | Yes | NA | Yes | |||
| Email Server | 8.5.104.06 | Yes | Yes | NA | Yes | |||
| Local Control Agent | 8.5.100.20 | Yes | Yes | NA | Yes | |||
| Social Media Server | 8.5.400.03 | Yes | Yes | NA | Yes | |||
| Email Server 8.5.104.08+ | Configuration Server | 8.5.100.22 | Yes | Yes | NA | Yes | ||
| Message Server | 8.5.100.13 | Yes | Yes | Yes | Yes | |||
| Interaction Server | 8.5.109.01 | Yes | Yes | NA | Yes | |||
| Universal Contact Server | 8.5.100.19 | Yes | Yes | NA | Yes | |||
| Social Media Server 8.5.400.03+ | Configuration Server | 8.5.100.22 | Yes | Yes | NA | Yes | ||
| Message Server | 8.5.100.13 | Yes | Yes | Yes | Yes | |||
| Universal Contact Server | 8.5.100.19 | Yes | Yes | NA | Yes | |||
| Interaction Server | 8.5.109.01 | Yes | Yes | NA | Yes | |||
| Universal Contact Server Proxy 8.5.100.04+ | Universal Contact Server | 8.5.100.19 | Yes | Yes | NA | Yes | Yes | |
| Configuration Server | 8.5.100.22 | Yes | Yes | NA | Yes | Yes | ||
| Message Server | 8.5.100.13 | Yes | Yes | Yes | Yes | Yes | ||
| Product (acting as client) | Product Connections (acting as server) | TLS 1.2 Support Release # | sec-protocol option support | Mutual TLS Support | Host configuration to Message Server | FIPS 140-2 | Compatible with SHA-2 certificates | Comments |
| TServer for Avaya Communication Manager 8.1.010.30+ | Configuration Server | 8.5.100.22 | Yes | Yes | NA | Yes | Yes | |
| Message Server | 8.5.100.13 | Yes | Yes | Yes | Yes | Yes | ||
| ISCC | 8.1.010.30 | Yes | Yes | NA | Yes | Yes | ||
| Outbound Contact Server 8.1.508.06+ | Message Server | 8.5.100.13 | Yes | Yes | Yes | Yes | Yes | |
| Configuration Server | 8.5.100.22 | Yes | Yes | NA | Yes | Yes | ||
| SIP | 8.1.102.58 | Yes | Yes | NA | Yes | Yes | ||
| TServer for Avaya | 8.1.010.30 | Yes | Yes | NA | Yes | Yes | ||
| Interaction Server | 8.5.109.01 | Yes | Yes | NA | Yes | Yes | ||
| DB Server | 8.1.300.06 | Yes | Yes | NA | Yes | Yes | ||
| Real Time Metrics Engine (Stats Server) | 8.5.102.00 | Yes | Yes | NA | Yes | Yes | ||
| Orchestration Server 8.1.400.82+ | Message Server | 8.5.100.13 | Yes | Yes | Yes | Yes | Yes | |
| Configuration Server | 8.5.100.22 | Yes | Yes | NA | Yes | Yes | ||
| Universal Routing Server | 8.1.400.22 | Yes | Yes | NA | Yes | Yes | ||
| Real Time Metrics Engine (stats Server) | 8.5.107.00 | Yes | Yes | NA | Yes | Yes | ||
| SIP | 8.1.102.58 | Yes | Yes | NA | Yes | Yes | ||
| Interaction Server | 8.5.109.01 | Yes | Yes | NA | Yes | Yes | ||
| Interaction Concentrator 8.1.514.09+ | Configuration Server | 8.5.100.22 | Yes | Yes | NA | Yes | Yes | |
| Message Server | 8.5.100.13 | Yes | Yes | Yes | Yes | Yes | ||
| DB Server | 8.1.301.03 | Yes | Yes | NA | Yes | Yes | ||
| SIP | 8.1.102.58 | Yes | Yes | NA | Yes | Yes | ||
| Outbound Contact Server | 8.1.508.00 | Yes | Yes | NA | Yes | Yes | ||
| Interaction Server | 8.5.109.01 | Yes | Yes | NA | Yes | Yes | ||
| Classification Server 8.5.300.01+ | Configuration Server | 8.5.100.22 | Yes | Yes | NA | Yes | ||
| Configuration Server Proxy | 8.5.100.22 | Yes | Yes | NA | ||||
| Message Server | 8.5.100.13 | Yes | Yes | Yes | Yes | |||
| Universal Contact Server | 8.5.100.19 | Yes | Yes | NA | Yes | |||
| Interaction Server 8.5.110.01+ | Configuration Server | 8.5.100.22 | Yes | Yes | NA | Yes | Yes | |
| Configuration Server Proxy | 8.5.100.22 | Yes | Yes | NA | Yes | Yes | ||
| Message Server | 8.5.100.13 | Yes | Yes | Yes | Yes | Yes | ||
| Universal Contact Server | 8.5.100.19 | Yes | Yes | NA | Yes | Yes | ||
| DB Server | 8.1.301.03 | Yes | Yes | NA | Yes | Yes | ||
| Chat Server | 8.5.107.11 | Yes | Yes | NA | Yes | Yes | ||
| Social Media Server | 8.5.400.03 | Yes | Yes | NA | Yes | Yes | ||
| Classification Server | 8.5.300.01 | Yes | Yes | NA | Yes | Yes | ||
| Email Server | 8.5.104.06 | Yes | Yes | NA | Yes | Yes | ||
| (Server Port) | From supporting clients | Yes | Yes | NA | Yes | Yes | ||
| Chat Server 8.5.109.05+ | Configuration Server | 8.5.100.22 | Yes | Yes | NA | Yes | Yes | |
| Message Server | 8.5.100.13 | Yes | Yes | Yes | Yes | Yes | ||
| Interaction Server | 8.5.110.01 | Yes | Yes | NA | Yes | Yes | ||
| Universal Contact Server | 8.5.200.19 | Yes | Yes | NA | Yes | Yes | ||
| Cassandra Database | 2.28 | Yes | Yes | NA | Yes | |||
| Digital Messaging Server (with WeChat Driver) 9.000.03+ | Configuration Server | 8.5.100.22 | Yes | NA | Yes | Yes | Yes | |
| Solution Control Serer | 8.5.100.17 | Yes | NA | Yes | Yes | Yes | ||
| Message Server | 8.5.100.13 | Yes | Yes | Yes | Yes | Yes | ||
| Universal Contact Server | 8.5.200.19 | Yes | NA | Yes | Yes | Yes | ||
| Interaction Server | 8.5.110.01 | Yes | NA | Yes | Yes | Yes | ||
| Chat Server | 8.5.109.05 | Yes | NA | Yes | Yes | Yes | ||
| (Server Port) | From supporting clients | Yes | NA | Yes | Yes | Yes | Digital Messaging Server supports only one port "default" with Listening Mode = secured. | |
| Interaction Server Proxy 8.5.110.01+ | Configuration Server | 8.5.100.22 | Yes | NA | Yes | Yes | Yes | |
| Message Server | 8.5.100.13 | Yes | Yes | Yes | Yes | Yes | ||
| Interaction Server | 8.5.110.01 | Yes | NA | Yes | Yes | Yes | ||
| GWS (Web Services and Applications) 8.5.201.85+ | Configuration Server | 8.5.101.08 | NA | Yes | Yes |
Example configuration: serverSettings: onPremiseSettings: | ||
| Interaction Server | 8.5.107.11 | NA | Yes | Yes | ||||
| Universal Contact Server | 8.5.200.10 | NA | Yes | Yes | ||||
| Chat Server | 8.5.109.06 | NA | Yes | Yes | ||||
| SIP | 8.1.102.58 | NA | Yes | Yes | ||||
| Product (acting as client) | Product Connections (acting as server) | TLS 1.2 Support Release # | sec-protocol option support | Mutual TLS Support | Host configuration to Message Server | FIPS 140-2 | Compatible with SHA-2 certificates | Comments |
| Mobile Engagement 8.5.107.19+ | Configuration Server | 8.5.100.22 | NA | |||||
| Message Server | 8.5.100.13 | Yes | ||||||
| Real Time Metrics Engine (Stats Server) | 8.5.102.22 | NA | ||||||
| Cassandra Database | NA | TLS is supported between Cassandra nodes and on JMX port of Cassandra. TLS is not supported from GMS to Cassandra DB. | ||||||
| Chat Server | 8. 5.105.05 | NA | TLS between GSG/GMS and Chat Server in trust server mode (encryption only, no certificate checks). For Chat version 1, add the following option in chat section: chat_ssl_trust_all=true | |||||
| Universal Contact Server | 8.5.200.10 | NA | TLS between GSG/GMS and Chat Server in trust server mode (encryption only, no certificate checks). | |||||
| Email Server | 8.5.104.06 | NA | You can set up an HTTPS connection (even in the GMS Connection tab). Note: GMS uses HTTPClientFactory, and a TLS option can be set (section gms, option http.ssl_trust_all, value=false, true). | |||||
| Orchestration Server | 8.1.400.53 | NA | You can set up an HTTPS connection (even in the GMS Connection tab). Note: GMS uses HTTPClientFactory, and a TLS option can be set (section gms, option http.ssl_trust_all, value=false, true). | |||||
| Solution Control Server | 8.5.100.17 | NA | ||||||
| Universal Routing Server | 8.1.400.22 | NA | You can set up an HTTPS connection (even in the GMS Connection tab). Note: GMS uses HTTPClientFactory, and a TLS option can be set (section gms, option http.ssl_trust_all, value=false, true). | |||||
| Co-Browse 8.5.101+ | Configuration Server | 8.5.100.22 | Yes | NA | Yes | |||
| Message Server | 8.5.100.13 | Yes | Yes | Yes | ||||
| Cassandra Database | Yes | NA | Yes | |||||
| Product (acting as client) | Product Connections (acting as server) | TLS 1.2 Support Release # | sec-protocol option support | Mutual TLS Support | Host configuration to Message Server | FIPS 140-2 | Compatible with SHA-2 certificates | Comments |
| Workforce Management Server 8.5.207.09+ | To other supporting servers | Yes | Yes | |||||
| Workforce Management Builder 8.5.207.05+ | To other supporting servers | Yes | ||||||
| Workforce Management Daemon 8.5.207.01+ | Configuration Server | 8.5.101.16 | Yes | NA | Yes | |||
| Message Server | 8.5.100.13 | Yes | Yes | |||||
| Workforce Management Web 8.1.301.02+ | Configuration Server | 8.5.101.16 | Yes | NA | Yes | |||
| Message Server | 8.5.100.13 | Yes | Yes | |||||
| Workforce Management Aggregator 8.5.203.00+ | To other supporting servers | Yes | ||||||
| Workforce Management DB Server 8.1.301.02+ | To other supporting servers | Yes | ||||||
| Genesys Administrator Extensions 8.5.290.09+ | (Server Port) | From supporting clients | Yes | NA | Yes | Add setIncludeProtocols=TLS1.2 in gax.properties. | ||
| Configuration Server | 8.5.101.16 | Yes | Yes | NA | Yes | For TLSv1.2 with Java 7, set -Djdk.tls.client.protocols=TLSv1.2 (not required for Java 8). | ||
| Solution Control Server | 8.5.100.26 | Yes | Yes | NA | Yes | For TLSv1.2 with Java 7, set -Djdk.tls.client.protocols=TLSv1.2 (not required for Java 8). | ||
| MSSQL DB | MSSQL:SQLServer2014, SQLServer2016, SQLServer2012 | Yes | NA | Yes | For TLSv1.2 with Java 7, set -Djdk.tls.client.protocols=TLSv1.2 (not required for Java 8). | |||
| Product (acting as client) | Product Connections (acting as server) | TLS 1.2 Support Release # | sec-protocol option support | Mutual TLS Support | Host configuration to Message Server | FIPS 140-2 | Compatible with SHA-2 certificates | Comments |
| Workspace Desktop Edition
8.5.105.12+ |
Universal Contact Server | 8.5.300.09 | Yes | Yes
8.5.148.04+ |
NA | Yes | Through PSDK.NET 9:ESP Protocol
TLS 1.2: 8.5.115.17+ | |
| Configuration Server | 8.5.100.22 | Yes | Yes
8.5.148.04+ |
NA | Yes | Through PSDK.NET Config 9
TLS 1.2: 8.5.115.17+ | ||
| Interaction Server | 8.5.110.10 | Yes | Yes
8.5.148.04+ |
NA | Yes | Through PSDK.NET OpenMedia 9
TLS 1.2: 8.5.115.17+ | ||
| SIP Server | 8.1.102.58 | Yes | Yes
8.5.148.04+ |
NA | Yes | Through PSDK.NET Voice 9
TLS 1.2: 8.5.115.17+ | ||
| Chat Server | 8.5.107.11 | Yes | Yes 8.5.148.04+ | NA | Yes | Through PSDK.NET 9: Basic Chat Protocol
TLS 1.2: 8.5.115.17+ | ||
| Real Time Metrics Engine (Stats Server) | 8.5.102.22 | Yes | Yes
8.5.148.04+ |
NA | Yes | Through PSDK.NET 9
TLS 1.2: 8.5.115.17+ | ||
| Voice Platform Resource Manager 8.5.175.95+ | SIP Server | 8.1.102.58 | Yes | Yes | NA | Yes | ||
| Media Control Platform | 8.5.176.05 | Yes | Yes | NA | Yes | |||
| CTI Connector | 9.0.010.07 | Yes | Yes | NA | Yes | Yes | ||
| Reporting Server | 8.5.181.77 | NA | ||||||
| RM Internode | NA | |||||||
| Configuration Server | 8.5.100.22 | NA | Yes | |||||
| Message Server | 8.5.100.13 | |||||||
| Voice Platform Media Control Platform 8.5.176.05+ | Resource Manager | 8.5.175.95 | Yes | Yes | NA | Yes | ||
| Reporting Server | 8.5.181.77 | NA | ||||||
| Configuration Server | 8.5.100.22 | Yes | Yes | NA | Yes | |||
| Message Server | 8.5.100.13 | |||||||
| HTTPs (client) | 8.5.176.05 | Yes | Yes | NA | Yes | |||
| ASR/TTS (MRCP v2 Nuance) | 8.5.176.05 | Yes | Yes | NA | Yes | |||
| ASR/TTS (MRCP v1) | NA | |||||||
| Nuance/MRCPP | NA | |||||||
| Voice Platform MRCP Proxy 8.5.184.42+ | Reporting Server | 8.5.181.77 | Yes | NA | ||||
| Configuration Server | 8.5.100.22 | Yes | Yes | NA | Yes | |||
| Message Server | 8.5.100.13 | |||||||
| MRCP ASR/TTS | NA | Media Control Platform can be connected directly to MRCP resource. | ||||||
| MRCP Client | NA | |||||||
| Voice Platform UCMConnector (T-Server Cisco UCM to Media Server Connector) 8.5.184.06+ | Resource Manager | 8.5.175.95 | Yes | |||||
| T-Server | ||||||||
| Configuration Server | 8.5.100.22 | Yes | Yes | |||||
| Message Server | 8.5.100.13 | |||||||
| Voice Platform Policy Server 8.5.010.10+ | Configuration Server | Yes | ||||||
| HTTPs | Yes | |||||||
| Genesys Administrator | Yes | |||||||
| Message Server | Yes | |||||||
| Voice Platform CTIConnector 9.0.010.07+ | IVR Server | 8.5.000.09 | Yes | Yes | Yes | Yes | ||
| Cisco ICM | ||||||||
| Configuration Server | 8.1.100.06 | Yes | Yes | Yes | Yes | |||
| Resource Manager | 8.5.181.38 | Yes | Yes | Yes | Yes | |||
| Message Server | 8.5.100.16 | Yes | Yes | Yes | Yes | Yes | ||
| Voice Platform Reporting Server 9.0.010.62+ | Configuration Server | NA | TLSv1.2 configured on Java. | |||||
| Database | Yes | NA | Mutual TLS with Oracle RAC 12 | |||||
| HTTPS | Yes | NA | TLSv1.2 configured on Java. | |||||
| RC (Active MQ) | Yes | NA | ||||||
| Message Server | Yes | Yes | TLSv1.2 configured on Java. | |||||
| SIP Feature Server 8.1.201.91+ | SIP Server | NA | ||||||
| Genesys Administrator Extensions | NA | |||||||
| Media Control Platform | Supporting version | NA | ||||||
| Cassandra DB | Supporting version | Yes | NA | |||||
| Configuration Server | NA | |||||||
| Phone | NA | |||||||
| SIP Server 8.1.102.25+ | Configuration Server | 8.5.100.22 | Yes | Yes | Yes | Yes | Yes | |
| SIP Proxy 8.1.100.57+ | Message Server | 8.5.100.13 | Yes | Yes | Yes | Yes | Yes | |
| iWD Manager 9.0.004.07+ | Configuration Server | 8.1.300.24 | Yes | Yes | NA | Yes | ||
| Message Server | 8.5.100.03 | Yes | Yes | Yes | Yes | |||
| iWD History Node | 9.0.004.07 | Yes | Yes | NA | Yes | |||
| Interaction Server | 8.5.105.04 | Yes | Yes | NA | Yes | |||
| Universal Contact Server | 8.5.300.09 | Yes | Yes | NA | Yes | |||
| iWD History Node 9.0.004.07+ | Configuration Server | 8.1.300.24 | Yes | Yes | NA | Yes | ||
| JMSQ | Yes | Yes | NA | Yes | ||||
| iWD Runtime Node 9.0.004.07+ | Configuration Server | 8.1.300.24 | Yes | Yes | NA | Yes | ||
| iWD History Node | 9.0.004.07 | Yes | Yes | NA | Yes | |||
| iWD Web 9.0.004.01+ | Configuration Server | 8.1.300.24 | Yes | Yes | NA | Yes | ||
| Message Server | 8.5.100.03 | Yes | Yes | Yes | Yes | |||
| Interaction Server | 8.5.105.04 | Yes | Yes | NA | Yes | |||
| iWD Web Capture Point | 9.0.003.07 | Yes | Yes | NA | Yes | |||
| Browser | iWD Web | 9.0.004.01 | Yes | Yes | NA | Yes | ||
| iWD Manager | 9.0.004.07 | Yes | Yes | NA | Yes | |||
| iWD GAX Plugin 9.0.012.07+ | iWD Runtime Node | 9.0.004.07 | Yes | Yes | NA | Yes | ||
| Product (acting as client) | Product Connections (acting as server) | TLS 1.2 Support Release # | sec-protocol option support | Mutual TLS Support | Host configuration to Message Server | FIPS 140-2 | Compatible with SHA-2 certificates | Comments |
| Load Distribution Server 8.1.005.02+ | Configuration Server | 8.5.100.25 | Yess | Yes | NA | Yes | Yes | |
| Message Server | 8.5.100.11 | Yes | Yes | Yes | Yes | Yes | ||
| SIP | 8.1.101.79 | Yes | Yes | NA | Yes | Yes | ||
| Load Distribution Server | 8.1.005.02 | Yes | Yes | NA | Yes | Yes | ||
| Universal Routing Server 8.1.400.28+ | Load Distribution Server | 8.1.005.02 | Yes | Yes | Yes | Yes | Yes | |
| Interaction Server | 8.5.110.01 | Yes | NA | Yes | ||||
| Platform SDK for Java 8.5.102.02+ | Any supporting server | Any supporting server | Yes | Yes | Yes | Yes | FIPS 140-2 requires OpenJDK 8u212 b04+ | |
| Platform SDK for .NET 8.5.102.03+ | Any supporting Server | Any supporting Server | Yes | Yes | Yes | Yes | ||
| TServer for Avaya TSAPI v.8.1.010.12+ | Configuration Server | 8.5.100.18 | Yes | NA | ||||
| Message Server | 8.5.100.20 | Yes | Yes | Yes | Yes | |||
| Real Time Metrics Engine (Stats Server) | 8.5.100.22 | Yes | Yes | NA | Yes | |||
| Universal Routing Server | 8.1.400.52 | Yes | Yes | NA | Yes | |||
| TServer for Avaya TSAPI | 8.1.010.12 | Yes | Yes | NA | Yes | |||
| TServer for Cisco UCM 8.1.202.34+ | TServer for Cisco UCM | 8.1.202.34 | Yes | Yes | NA | Yes | ||
| Configuration Server | 8.5.100.25 | Yes | Yes | NA | Yes | |||
| Message Server | 8.5.100.11 | Yes | Yes | Yes | Yes | |||
| Real Time Metrics Engine (Stats Server) | 8.5.104.22 | Yes | Yes | NA | Yes | |||
| Universal Routing Server | 8.1.400.28 | Yes | Yes | NA | Yes | |||
| Genesys InfoMart 8.5.011.11+ | Configuration Server | 8.5.100.22 | Yes | Yes | NA | Yes | Yes | |
| Message Server | 8.5.100.13 | Yes | Yes | Yes | Yes | Yes | ||
| Genesys Web Engagement 8.5.000.42+ | Configuration Server | 8.5.100.02 | Yes | Yes | NA | Yes | ||
| Message Server | 8.5.000.17 | Yes | Yes | Yes | ||||
| Interaction Server | 8.5.105.00 | Yes | Yes | NA | Yes | |||
| Interaction Server Proxy | 8.5.109.13 | Yes | Yes | NA | Yes | |||
| Real Time Metrics Engine (Stats Server) | 8.5.101.05 | Yes | Yes | NA | Yes | |||
| External Cassandra | 2.2.3 | Yes | Yes | NA | Yes | |||
| Product (acting as client) | Product Connections (acting as server) | TLS 1.2 Support Release # | sec-protocol option support | Mutual TLS Support | Host configuration to Message Server | FIPS 140-2 | Compatible with SHA-2 certificates | Comments |
| Pulse 9.0.001.00+ | Configuration Server | 8.5.101.20 | Yes | Yes | NA | Yes | ||
| Message Server | 8.5.100.11 | Yes | Yes | Yes | Yes | |||
| MSSQL DB | SQL Server 2012 on Windows 2012 R2 and SQL Server 2017 on Linux | Yes | NA | Yes | ||||
| PostgreSQL DB | PostgreSQL Server 10 on Windows 2012 R2 and PostgreSQL Server 10 on Linux | Yes | NA | Yes | ||||
| Oracle DB | Oracle 12c RAC on Linux | NA | Yes | |||||
| Pulse Collector 9.0.001.01+ | Configuration Server | 8.5.101.20 | Yes | Yes | NA | Yes | ||
| Message Server | 8.5.100.11 | Yes | Yes | Yes | ||||
| Real Time Metrics Engine (Stats Server) | 8.5.104.22 | Yes | Yes | NA | Yes | |||
| DB Server | 8.1.302.02 | Yes | Yes | NA | Yes | |||
| MSSQL DB | SQL Server 2012 on Windows 2012 R2 and SQL Server 2017 on Linux | Yes | NA | Yes | ||||
| PostgreSQL DB | PostgreSQL Server 10 on Windows 2012 R2 and PostgreSQL Server 10 on Linux | Yes | NA | Yes | ||||
| Oracle DB | Oracle 12c RAC on Linux | NA | Yes | |||||
| Real Time Metrics Engine (Stats Server) 8.5.110.14+ | Configuration Server | 8.5.100.22 | Yes | NA | Yes | |||
| Message Server | 8.5.100.13 | Yes | Yes | Yes | Yes | |||
| SIP-Server | 8.1.102.58 | Yes | Yes | NA | Yes | |||
| Interaction Server | 8.5.201.05 | Yes | Yes | NA | Yes | |||
| DB Server | 8.1.301.03 | Yes | Yes | NA | Yes | |||
| Universal Routing Server 8.1.400.56+ | Configuration Server | 8.5.100.22 | NA | |||||
| Message Server | 8.5.100.13 | Yes | Yes | Yes | Yes | Yes | ||
| SIP Server | 8.1.102.50 | Yes | Yes | NA | Yes | Yes | ||
| Orchestration Server | 8.1.400.82 | Yes | Yes | NA | Yes | Yes | ||
| Real Time Metrics Engine (Stats Server) | 8.5.102.00 | Yes | Yes | NA | Yes | Yes | ||
| IIS Web Server | IIS7 | NA | Yes |
This page was last edited on August 19, 2021, at 08:55.
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