Hot Desking

Hot-desking provides the capability of sharing a workspace. In a telephony context, hot-desking is a feature where a telephone device and/or address can be shared and/or re-used. See, the Hot Desking topic in the CSTA Connector for BroadSoft BroadWorks Deployment Guide for more information.

T-Server for CSTA Connector is able to support hot-desking reporting when used with a specific CSTA Connector, if the following conditions apply:

• The host device must be monitored as a device with the type Extension with the CSTA Connector.
• The guest device must be monitored as a device with the type Extension with the CSTAConnector.

Note: The guest devices must be either configured in the configuration environment or registered as a device that is not configured in Configuration Manager with the type Extension. It is not necessary to register the host device.

Guest/Host Association Before Startup

T-Server performs an internal query when a device of type Extension is registered with the switch. If the query returns that the Extension is associated with the host, T-Server reports the Extension attribute key, HOST_DN in the EventRegistered and EventAddressInfo events that correspond to the guest device. The value of the Extension attribute key denotes a host device number that is associated with the current device. See the Private Services and Events topic for more information about the the Initiate hot-desking and Cancel hot-desking Private Services.

Guest/Host Association After Startup

T-Server receives a notification if the association is after T-Server start-up. See, the Private Services and Events topic for more information about the the Hot-desking established and Hot-desking cancelled Private Events.