WFM Web:Options:CustomActivities

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Published Option

CustomActivities

Default Value: " " (string)
Valid Values: Any text string up to 255 characters
Changes Take Effect: Immediately
Dependencies: The ShowAllActivities option value must be set to false

Specifies how WFM displays schedule details for selected agents in all views.

If this option is enabled, the custom value is displayed against the agents schedule, rather than any of the activities for which they are scheduled. This value can be set to null, which displays nothing in Web for Agents.

• If this option value is not defined or its value is empty (no text), then WFM Web displays a list of all activities for which the agent is scheduled.
• If this option value is a text string, WFM Web displays that text string.
• If the ShowAllActivities option value is set to true, this option has no effect; WFM Web displays a list of all activities for which the agent has skills.
• If the ShowAllActivities option value is set to false, the value replaces the list of all activities, for which the agent has skills.

Draft Option

CustomActivities_Draft

Default Value: " " (string)
Valid Values: Any text string up to 255 characters
Changes Take Effect: Immediately
Dependencies: The ShowAllActivities option value must be set to false

Specifies how WFM displays schedule details for selected agents in all views.

If this option is enabled, the custom value is displayed against the agents schedule, rather than any of the activities for which they are scheduled. This value can be set to null, which displays nothing in Web for Agents.

• If this option value is not defined or its value is empty (no text), then WFM Web displays a list of all activities for which the agent is scheduled.
• If this option value is a text string, WFM Web displays that text string.
• If the ShowAllActivities option value is set to true, this option has no effect; WFM Web displays a list of all activities for which the agent has skills.
• If the ShowAllActivities option value is set to false, the value replaces the list of all activities, for which the agent has skills.