WFM Web:Options:ShowAllActivities

View in ref guide.

Edit this option          Publish this option          Clear draft content

Published Option

ShowAllActivities

Default Value: false
Valid Values: true, false
Changes Take Effect: Immediately
Dependencies: None

Specifies how the Daily Schedule view is displayed in Web for Agents.

If this option value is set to true WFM displays all possible activities for that agent, whether scheduled or not. If set to false, WFM displays only the agent’s scheduled activities.

See the CustomActivities configuration option for related functionality and find out how the ShowAllActivities option settings affect the it.

Draft Option

No draft option