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PMA Metrics

• Documentation:PMA:MetricsLibrary:AA:8.5Source
• Documentation:PMA:MetricsLibrary:AAHT:8.5Source
• Documentation:PMA:MetricsLibrary:AAHTDEV:8.5Source
• Documentation:PMA:MetricsLibrary:AAHTDEVPCT:8.5Source
• Documentation:PMA:MetricsLibrary:AASA:8.5Source
• Documentation:PMA:MetricsLibrary:AAWU:8.5Source
• Documentation:PMA:MetricsLibrary:ABAND:8.5Source
• Documentation:PMA:MetricsLibrary:ABANDPCT:8.5Source
• Documentation:PMA:MetricsLibrary:ACSBLTWU:8.5Source
• Documentation:PMA:MetricsLibrary:AHTem:8.5Source
• Documentation:PMA:MetricsLibrary:AHTwc:8.5Source
• Documentation:PMA:MetricsLibrary:ANCE:8.5Source
• Documentation:PMA:MetricsLibrary:ANCH:8.5Source
• Documentation:PMA:MetricsLibrary:ANCO:8.5Source
• Documentation:PMA:MetricsLibrary:ANSPLSABNDWU:8.5Source
• Documentation:PMA:MetricsLibrary:APCT:8.5Source
• Documentation:PMA:MetricsLibrary:APS:8.5Source
• Documentation:PMA:MetricsLibrary:ASAtest:8.5Source
• Documentation:PMA:MetricsLibrary:ASL:8.5Source
• Documentation:PMA:MetricsLibrary:AT:8.5Source
• Documentation:PMA:MetricsLibrary:AVAILPCT:8.5Source
• Documentation:PMA:MetricsLibrary:AVAILPCTWU:8.5Source
• Documentation:PMA:MetricsLibrary:AaPMA:8.5Source
• Documentation:PMA:MetricsLibrary:AahtPMA:8.5Source
• Documentation:PMA:MetricsLibrary:AahtdevPMA:8.5Source
• Documentation:PMA:MetricsLibrary:AahtdevpctPMA:8.5Source
• Documentation:PMA:MetricsLibrary:AasaPMA:8.5Source
• Documentation:PMA:MetricsLibrary:AawuPMA:8.5Source
• Documentation:PMA:MetricsLibrary:AbandPMA:8.5Source
• Documentation:PMA:MetricsLibrary:AbandpctPMA:8.5Source
• Documentation:PMA:MetricsLibrary:AbnPct:8.5Source
• Documentation:PMA:MetricsLibrary:AbnpctPMA:8.5Source
• Documentation:PMA:MetricsLibrary:AcallsclearedPMA:8.5Source
• Documentation:PMA:MetricsLibrary:Acptem:8.5Source
• Documentation:PMA:MetricsLibrary:AcptemPMA:8.5Source
• Documentation:PMA:MetricsLibrary:Acptwc:8.5Source
• Documentation:PMA:MetricsLibrary:AcptwcPMA:8.5Source
• Documentation:PMA:MetricsLibrary:AcsbltwuPMA:8.5Source
• Documentation:PMA:MetricsLibrary:ActiveAlerts,numberof:8.5Source
• Documentation:PMA:MetricsLibrary:Acwst:8.5Source
• Documentation:PMA:MetricsLibrary:AcwstPMA:8.5Source
• Documentation:PMA:MetricsLibrary:Acwt:8.5Source
• Documentation:PMA:MetricsLibrary:AcwtPMA:8.5Source
• Documentation:PMA:MetricsLibrary:AdjReq:8.5Source
• Documentation:PMA:MetricsLibrary:AdjSch:8.5Source
• Documentation:PMA:MetricsLibrary:AdjreqPMA:8.5Source
• Documentation:PMA:MetricsLibrary:AdjschPMA:8.5Source
• Documentation:PMA:MetricsLibrary:Ahtcca:8.5Source
• Documentation:PMA:MetricsLibrary:AhtccaPMA:8.5Source
• Documentation:PMA:MetricsLibrary:AhtemPMA:8.5Source
• Documentation:PMA:MetricsLibrary:Ahtfa:8.5Source
• Documentation:PMA:MetricsLibrary:AhtfaPMA:8.5Source
• Documentation:PMA:MetricsLibrary:AhtwcPMA:8.5Source
• Documentation:PMA:MetricsLibrary:AlertAvgDur:8.5Source
• Documentation:PMA:MetricsLibrary:AlertAvgDurWU:8.5Source
• Documentation:PMA:MetricsLibrary:AlertExpiredAvgDur:8.5Source
• Documentation:PMA:MetricsLibrary:AlertExpiredAvgDurWU:8.5Source
• Documentation:PMA:MetricsLibrary:AlertNum:8.5Source
• Documentation:PMA:MetricsLibrary:AlertNumWU:8.5Source
• Documentation:PMA:MetricsLibrary:AlertavgdurPMA:8.5Source
• Documentation:PMA:MetricsLibrary:AlertavgdurwuPMA:8.5Source
• Documentation:PMA:MetricsLibrary:Alertdur:8.5Source
• Documentation:PMA:MetricsLibrary:AlertdurPMA:8.5Source
• Documentation:PMA:MetricsLibrary:AlertexpiredavgdurPMA:8.5Source
• Documentation:PMA:MetricsLibrary:AlertexpiredavgdurwuPMA:8.5Source
• Documentation:PMA:MetricsLibrary:AlertnumPMA:8.5Source
• Documentation:PMA:MetricsLibrary:AlertnumwuPMA:8.5Source
• Documentation:PMA:MetricsLibrary:AlertsExpiredNum:8.5Source
• Documentation:PMA:MetricsLibrary:AlertsExpiredNumWU:8.5Source
• Documentation:PMA:MetricsLibrary:AlertsexpirednumPMA:8.5Source
• Documentation:PMA:MetricsLibrary:AlertsexpirednumwuPMA:8.5Source
• Documentation:PMA:MetricsLibrary:AncePMA:8.5Source
• Documentation:PMA:MetricsLibrary:AnchPMA:8.5Source
• Documentation:PMA:MetricsLibrary:AncoPMA:8.5Source
• Documentation:PMA:MetricsLibrary:AnsplsabndwuPMA:8.5Source
• Documentation:PMA:MetricsLibrary:ApctPMA:8.5Source
• Documentation:PMA:MetricsLibrary:ApsPMA:8.5Source
• Documentation:PMA:MetricsLibrary:Asa:8.5Source
• Documentation:PMA:MetricsLibrary:AsaPMA:8.5Source
• Documentation:PMA:MetricsLibrary:AslPMA:8.5Source
• Documentation:PMA:MetricsLibrary:AtPMA:8.5Source
• Documentation:PMA:MetricsLibrary:Attcca:8.5Source
• Documentation:PMA:MetricsLibrary:AttccaPMA:8.5Source
• Documentation:PMA:MetricsLibrary:Attfa:8.5Source
• Documentation:PMA:MetricsLibrary:AttfaPMA:8.5Source
• Documentation:PMA:MetricsLibrary:Av:8.5Source
• Documentation:PMA:MetricsLibrary:AvPMA:8.5Source
• Documentation:PMA:MetricsLibrary:AvailpctPMA:8.5Source
• Documentation:PMA:MetricsLibrary:AvailpctwuPMA:8.5Source
• Documentation:PMA:MetricsLibrary:AvgACW:8.5Source
• Documentation:PMA:MetricsLibrary:AvgACWS:8.5Source
• Documentation:PMA:MetricsLibrary:AvgACWTime:8.5Source
• Documentation:PMA:MetricsLibrary:AvgDL:8.5Source
• Documentation:PMA:MetricsLibrary:AvgTalkTime:8.5Source
• Documentation:PMA:MetricsLibrary:AvgacwPMA:8.5Source
• Documentation:PMA:MetricsLibrary:AvgacwsPMA:8.5Source
• Documentation:PMA:MetricsLibrary:AvgacwtimePMA:8.5Source
• Documentation:PMA:MetricsLibrary:AvgdlPMA:8.5Source
• Documentation:PMA:MetricsLibrary:AvgtalktimePMA:8.5Source
• Documentation:PMA:MetricsLibrary:AvtT:8.5Source
• Documentation:PMA:MetricsLibrary:AvttPMA:8.5Source
• Documentation:PMA:MetricsLibrary:BO:8.5Source
• Documentation:PMA:MetricsLibrary:Backlogem:8.5Source
• Documentation:PMA:MetricsLibrary:BacklogemPMA:8.5Source
• Documentation:PMA:MetricsLibrary:BoPMA:8.5Source
• Documentation:PMA:MetricsLibrary:CA:8.5Source
• Documentation:PMA:MetricsLibrary:CFNCO:8.5Source
• Documentation:PMA:MetricsLibrary:CaPMA:8.5Source
• Documentation:PMA:MetricsLibrary:Cabn:8.5Source
• Documentation:PMA:MetricsLibrary:CabnPMA:8.5Source
• Documentation:PMA:MetricsLibrary:CampAbandonedQuote:8.5Source
• Documentation:PMA:MetricsLibrary:CampAnsweringMachine:8.5Source
• Documentation:PMA:MetricsLibrary:CampAnswers:8.5Source
• Documentation:PMA:MetricsLibrary:CampCallbacksCompleted:8.5Source
• Documentation:PMA:MetricsLibrary:CampCallbacksMissed:8.5Source
• Documentation:PMA:MetricsLibrary:CampCallbacksScheduled:8.5Source
• Documentation:PMA:MetricsLibrary:CampDialAbandoned:8.5Source
• Documentation:PMA:MetricsLibrary:CampDialBusy:8.5Source
• Documentation:PMA:MetricsLibrary:CampDialDropped:8.5Source
• Documentation:PMA:MetricsLibrary:CampDialMade:8.5Source
• Documentation:PMA:MetricsLibrary:CampDroppedQuote:8.5Source
• Documentation:PMA:MetricsLibrary:CampFaxDetected:8.5Source
• Documentation:PMA:MetricsLibrary:CampHitRatio:8.5Source
• Documentation:PMA:MetricsLibrary:CampMobilbox:8.5Source
• Documentation:PMA:MetricsLibrary:CampNoAnswer:8.5Source
• Documentation:PMA:MetricsLibrary:CampPerCallbcksComp:8.5Source
• Documentation:PMA:MetricsLibrary:CampPerCallbcksMiss:8.5Source
• Documentation:PMA:MetricsLibrary:CampabandonedquotePMA:8.5Source
• Documentation:PMA:MetricsLibrary:CampansweringmachinePMA:8.5Source
• Documentation:PMA:MetricsLibrary:CampanswersPMA:8.5Source
• Documentation:PMA:MetricsLibrary:CampcallbackscompletedPMA:8.5Source
• Documentation:PMA:MetricsLibrary:CampcallbacksmissedPMA:8.5Source
• Documentation:PMA:MetricsLibrary:CampcallbacksscheduledPMA:8.5Source
• Documentation:PMA:MetricsLibrary:CampdialabandonedPMA:8.5Source
• Documentation:PMA:MetricsLibrary:CampdialbusyPMA:8.5Source
• Documentation:PMA:MetricsLibrary:CampdialdroppedPMA:8.5Source
• Documentation:PMA:MetricsLibrary:CampdialmadePMA:8.5Source
• Documentation:PMA:MetricsLibrary:CampdroppedquotePMA:8.5Source
• Documentation:PMA:MetricsLibrary:CampfaxdetectedPMA:8.5Source
• Documentation:PMA:MetricsLibrary:CamphitratioPMA:8.5Source
• Documentation:PMA:MetricsLibrary:CampmobilboxPMA:8.5Source
• Documentation:PMA:MetricsLibrary:CampnoanswerPMA:8.5Source
• Documentation:PMA:MetricsLibrary:CamppercallbckscompPMA:8.5Source
• Documentation:PMA:MetricsLibrary:CamppercallbcksmissPMA:8.5Source
• Documentation:PMA:MetricsLibrary:CamppercallbcksschedPMA:8.5Source
• Documentation:PMA:MetricsLibrary:CamprecordscompletedPMA:8.5Source
• Documentation:PMA:MetricsLibrary:CampsitdetectedPMA:8.5Source
• Documentation:PMA:MetricsLibrary:CaplscabnPMA:8.5Source
• Documentation:PMA:MetricsLibrary:CfncoPMA:8.5Source
• Documentation:PMA:MetricsLibrary:ChPMA:8.5Source
• Documentation:PMA:MetricsLibrary:ChtpPMA:8.5Source
• Documentation:PMA:MetricsLibrary:CinPMA:8.5Source
• Documentation:PMA:MetricsLibrary:CloggedonnetPMA:8.5Source
• Documentation:PMA:MetricsLibrary:CofPMA:8.5Source
• Documentation:PMA:MetricsLibrary:CotPMA:8.5Source
• Documentation:PMA:MetricsLibrary:CpPMA:8.5Source
• Documentation:PMA:MetricsLibrary:CpaPMA:8.5Source
• Documentation:PMA:MetricsLibrary:CpcPMA:8.5Source
• Documentation:PMA:MetricsLibrary:CqPMA:8.5Source
• Documentation:PMA:MetricsLibrary:CrtrPMA:8.5Source
• Documentation:PMA:MetricsLibrary:EdPMA:8.5Source
• Documentation:PMA:MetricsLibrary:EnteredemPMA:8.5Source
• Documentation:PMA:MetricsLibrary:EnteredwcPMA:8.5Source
• Documentation:PMA:MetricsLibrary:FAHT:8.5Source
• Documentation:PMA:MetricsLibrary:FASA:8.5Source
• Documentation:PMA:MetricsLibrary:FNCO:8.5Source
• Documentation:PMA:MetricsLibrary:FNCODEV:8.5Source
• Documentation:PMA:MetricsLibrary:FNCODEVPCT:8.5Source
• Documentation:PMA:MetricsLibrary:FNCOTotal:8.5Source
• Documentation:PMA:MetricsLibrary:FSL:8.5Source
• Documentation:PMA:MetricsLibrary:FahtPMA:8.5Source
• Documentation:PMA:MetricsLibrary:HOLDOTHERWU:8.5Source
• Documentation:PMA:MetricsLibrary:NET:8.5Source
• Documentation:PMA:MetricsLibrary:NOTREADYWU:8.5Source
• Documentation:PMA:MetricsLibrary:QPastSL:8.5Source
• Documentation:PMA:MetricsLibrary:REQ:8.5Source
• Documentation:PMA:MetricsLibrary:REQADHWU:8.5Source
• Documentation:PMA:MetricsLibrary:REQDEV:8.5Source
• Documentation:PMA:MetricsLibrary:REQDEVPCT:8.5Source
• Documentation:PMA:MetricsLibrary:RouterLongestCallQ:8.5Source
• Documentation:PMA:MetricsLibrary:SCH:8.5Source
• Documentation:PMA:MetricsLibrary:SCHADHWU:8.5Source
• Documentation:PMA:MetricsLibrary:SCHDEV:8.5Source
• Documentation:PMA:MetricsLibrary:SCHDEVPCT:8.5Source
• Documentation:PMA:MetricsLibrary:STFT:8.5Source
• Documentation:PMA:MetricsLibrary:STFWU:8.5Source
• Documentation:PMA:MetricsLibrary:ServiceLevelCallsQHeld:8.5Source
• Documentation:PMA:MetricsLibrary:Slplsslabnwu:8.5Source
• Documentation:PMA:MetricsLibrary:TotalOutboundACWTime:8.5Source
• Documentation:PMA:MetricsLibrary:UPMA:8.5Source
• Documentation:PMA:MetricsLibrary:WPMA:8.5Source
• Documentation:PMA:MetricsLibrary:WciscoPMA:8.5Source
• Documentation:PMA:MetricsLibrary:WgenesysPMA:8.5Source
• Documentation:PMA:MetricsLibrary:aCallsCleared:8.5Source
• Documentation:PMA:MetricsLibrary:cLoggedOnNet:8.5Source
• Documentation:PMA:MetricsLibrary:cRtr:8.5Source

Stat Server Metrics

• Documentation:PMA:MetricsLibrary:ACWStatusSS:8.5Source
• Documentation:PMA:MetricsLibrary:ACWTimeSS:8.5Source
• Documentation:PMA:MetricsLibrary:AgentStateSS:8.5Source
• Documentation:PMA:MetricsLibrary:AllACWVoiceTimeSS:8.5Source
• Documentation:PMA:MetricsLibrary:AnswerWaitTimeQueueSS:8.5Source
• Documentation:PMA:MetricsLibrary:AnswerWaitTimeSS:8.5Source
• Documentation:PMA:MetricsLibrary:AvailSS:8.5Source
• Documentation:PMA:MetricsLibrary:AvailableTimeSS:8.5Source
• Documentation:PMA:MetricsLibrary:AvgHandledCallsTalkTimeSS:8.5Source
• Documentation:PMA:MetricsLibrary:AvgHandledCallsTimeSS:8.5Source
• Documentation:PMA:MetricsLibrary:CallsAbandQSS:8.5Source
• Documentation:PMA:MetricsLibrary:CallsAnsweredQueueSS:8.5Source
• Documentation:PMA:MetricsLibrary:CallsAnsweredSS:8.5Source
• Documentation:PMA:MetricsLibrary:CallsClearedSS:8.5Source
• Documentation:PMA:MetricsLibrary:CallsEnteredSS:8.5Source
• Documentation:PMA:MetricsLibrary:CallsHandledQueueSS:8.5Source
• Documentation:PMA:MetricsLibrary:CallsHandledSS:8.5Source
• Documentation:PMA:MetricsLibrary:CallsHandledinTRangeSS:8.5Source
• Documentation:PMA:MetricsLibrary:CallsOfferedQueueSS:8.5Source
• Documentation:PMA:MetricsLibrary:CallsOfferedSS:8.5Source
• Documentation:PMA:MetricsLibrary:CallsOnHoldSS:8.5Source
• Documentation:PMA:MetricsLibrary:CallsOutSS:8.5Source
• Documentation:PMA:MetricsLibrary:CallsPartyChangedSS:8.5Source
• Documentation:PMA:MetricsLibrary:CallsQNowSS:8.5Source
• Documentation:PMA:MetricsLibrary:CallsQNowTimeSS:8.5Source
• Documentation:PMA:MetricsLibrary:CallsReceivedInternalSS:8.5Source
• Documentation:PMA:MetricsLibrary:CampAnsweringMachineSS:8.5Source
• Documentation:PMA:MetricsLibrary:CampAnswersSS:8.5Source
• Documentation:PMA:MetricsLibrary:CampCallbacksCompletedSS:8.5Source
• Documentation:PMA:MetricsLibrary:CampCallbacksMissedSS:8.5Source
• Documentation:PMA:MetricsLibrary:CampCallbacksScheduledSS:8.5Source
• Documentation:PMA:MetricsLibrary:CampDialAbandonedSS:8.5Source
• Documentation:PMA:MetricsLibrary:CampDialBusySS:8.5Source
• Documentation:PMA:MetricsLibrary:CampDialDroppedSS:8.5Source
• Documentation:PMA:MetricsLibrary:CampDialMadeSS:8.5Source
• Documentation:PMA:MetricsLibrary:CampFaxDetectedSS:8.5Source
• Documentation:PMA:MetricsLibrary:CampMobilboxSS:8.5Source
• Documentation:PMA:MetricsLibrary:CampNoAnswerSS:8.5Source
• Documentation:PMA:MetricsLibrary:CampPerCallbcksCompSS:8.5Source
• Documentation:PMA:MetricsLibrary:CampPerCallbcksMissSS:8.5Source
• Documentation:PMA:MetricsLibrary:CampPerCallbcksSchedSS:8.5Source
• Documentation:PMA:MetricsLibrary:CampRecordsCompletedSS:8.5Source
• Documentation:PMA:MetricsLibrary:CampSITDetectedSS:8.5Source
• Documentation:PMA:MetricsLibrary:ChatAcceptedSS:8.5Source
• Documentation:PMA:MetricsLibrary:ChatEnteredSS:8.5Source
• Documentation:PMA:MetricsLibrary:ChatHandleTimeSS:8.5Source
• Documentation:PMA:MetricsLibrary:ChatHandledSS:8.5Source
• Documentation:PMA:MetricsLibrary:ChatInProcessQueueSS:8.5Source
• Documentation:PMA:MetricsLibrary:ChatInProcessSS:8.5Source
• Documentation:PMA:MetricsLibrary:ChatInboundStoppedSS:8.5Source
• Documentation:PMA:MetricsLibrary:ChatMaximumSS:8.5Source
• Documentation:PMA:MetricsLibrary:ChatMinimumSS:8.5Source
• Documentation:PMA:MetricsLibrary:ChatMovedSS:8.5Source
• Documentation:PMA:MetricsLibrary:ChatNumberInQueueSS:8.5Source
• Documentation:PMA:MetricsLibrary:ChatOfferedSS:8.5Source
• Documentation:PMA:MetricsLibrary:ChatProcessedSS:8.5Source
• Documentation:PMA:MetricsLibrary:ChatRejectedSS:8.5Source
• Documentation:PMA:MetricsLibrary:ChatTimedOutSS:8.5Source
• Documentation:PMA:MetricsLibrary:ChatTransfersSS:8.5Source
• Documentation:PMA:MetricsLibrary:ConsultCallsSS:8.5Source
• Documentation:PMA:MetricsLibrary:ConsultStatusTimeSS:8.5Source
• Documentation:PMA:MetricsLibrary:DateTimeLoginSS:8.5Source
• Documentation:PMA:MetricsLibrary:EmailAcceptedSS:8.5Source
• Documentation:PMA:MetricsLibrary:EmailBacklogSS:8.5Source
• Documentation:PMA:MetricsLibrary:EmailEnteredSS:8.5Source
• Documentation:PMA:MetricsLibrary:EmailHandleTimeSS:8.5Source
• Documentation:PMA:MetricsLibrary:EmailHandledSS:8.5Source
• Documentation:PMA:MetricsLibrary:EmailInProcessQueueSS:8.5Source
• Documentation:PMA:MetricsLibrary:EmailInProcessSS:8.5Source
• Documentation:PMA:MetricsLibrary:EmailInboundStoppedSS:8.5Source
• Documentation:PMA:MetricsLibrary:EmailMaximumSS:8.5Source
• Documentation:PMA:MetricsLibrary:EmailMinimumSS:8.5Source
• Documentation:PMA:MetricsLibrary:EmailMovedSS:8.5Source
• Documentation:PMA:MetricsLibrary:EmailNumberInQueueSS:8.5Source
• Documentation:PMA:MetricsLibrary:EmailOfferedSS:8.5Source
• Documentation:PMA:MetricsLibrary:EmailProcessedSS:8.5Source
• Documentation:PMA:MetricsLibrary:EmailRejectedSS:8.5Source
• Documentation:PMA:MetricsLibrary:EmailTimedOutSS:8.5Source
• Documentation:PMA:MetricsLibrary:EmailTransfersSS:8.5Source
• Documentation:PMA:MetricsLibrary:ExpectedDelaySS:8.5Source
• Documentation:PMA:MetricsLibrary:HandleTimeSS:8.5Source
• Documentation:PMA:MetricsLibrary:HandlingF1SS:8.5Source
• Documentation:PMA:MetricsLibrary:HoldSS:8.5Source
• Documentation:PMA:MetricsLibrary:InboundACWVoiceTimeSS:8.5Source
• Documentation:PMA:MetricsLibrary:InboundUnknownVoiceCallsSS:8.5Source
• Documentation:PMA:MetricsLibrary:InboundVoiceStatusTimeSS:8.5Source
• Documentation:PMA:MetricsLibrary:InternalVoiceCallsSS:8.5Source
• Documentation:PMA:MetricsLibrary:InternalVoiceStatusTimeSS:8.5Source
• Documentation:PMA:MetricsLibrary:LoggedOnSS:8.5Source
• Documentation:PMA:MetricsLibrary:LoggedOnTimeSS:8.5Source
• Documentation:PMA:MetricsLibrary:LoggedOnVoiceSS:8.5Source
• Documentation:PMA:MetricsLibrary:LoggedOnVoiceTimeSS:8.5Source
• Documentation:PMA:MetricsLibrary:LongestACWSS:8.5Source
• Documentation:PMA:MetricsLibrary:LongestAvailAgentSS:8.5Source
• Documentation:PMA:MetricsLibrary:LongestCallQueueSS:8.5Source
• Documentation:PMA:MetricsLibrary:LongestCallSS:8.5Source
• Documentation:PMA:MetricsLibrary:NotReadySS:8.5Source
• Documentation:PMA:MetricsLibrary:NotReadyTimeSS:8.5Source
• Documentation:PMA:MetricsLibrary:NotReadyVoiceSS:8.5Source
• Documentation:PMA:MetricsLibrary:NotReadyVoiceTimeSS:8.5Source
• Documentation:PMA:MetricsLibrary:OtherACWVoiceTimeSS:8.5Source
• Documentation:PMA:MetricsLibrary:OutboundACWVoiceTimeSS:8.5Source
• Documentation:PMA:MetricsLibrary:OutboundTalkTimeSS:8.5Source
• Documentation:PMA:MetricsLibrary:OutboundVoiceCallsSS:8.5Source
• Documentation:PMA:MetricsLibrary:OutboundVoiceStatusTimeSS:8.5Source
• Documentation:PMA:MetricsLibrary:PercentUtilizationSS:8.5Source
• Documentation:PMA:MetricsLibrary:ReadySS:8.5Source
• Documentation:PMA:MetricsLibrary:ReadyTimeSS:8.5Source
• Documentation:PMA:MetricsLibrary:ReadyTime SS:8.5Source
• Documentation:PMA:MetricsLibrary:ReasonCodeSS:8.5Source
• Documentation:PMA:MetricsLibrary:ServiceLevelAbandSS:8.5Source
• Documentation:PMA:MetricsLibrary:ServiceLevelCallsOnHoldSS:8.5Source
• Documentation:PMA:MetricsLibrary:ServiceLevelCallsQHeldSS:8.5Source
• Documentation:PMA:MetricsLibrary:ServiceLevelCallsSS:8.5Source
• Documentation:PMA:MetricsLibrary:TalkAndHoldTimeSS:8.5Source
• Documentation:PMA:MetricsLibrary:TalkTimeQueueSS:8.5Source
• Documentation:PMA:MetricsLibrary:TalkTimeSS:8.5Source
• Documentation:PMA:MetricsLibrary:TalkingInSS:8.5Source
• Documentation:PMA:MetricsLibrary:TalkingOtherSS:8.5Source
• Documentation:PMA:MetricsLibrary:TalkingOutSS:8.5Source
• Documentation:PMA:MetricsLibrary:TimeInCurrStateSS:8.5Source
• Documentation:PMA:MetricsLibrary:TotalCallsTransferredSS:8.5Source
• Documentation:PMA:MetricsLibrary:TotalHandleTimeSS:8.5Source
• Documentation:PMA:MetricsLibrary:VoiceAvailSS:8.5Source
• Documentation:PMA:MetricsLibrary:VoiceAvailStateSS:8.5Source
• Documentation:PMA:MetricsLibrary:WorkReadySS:8.5Source
• Documentation:PMA:MetricsLibrary:WorkReadyTimeSS:8.5Source
• Documentation:PMA:MetricsLibrary:WrappedCallsInTRangeSS:8.5Source

Alphabetical on Same Page

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

A

ACWStatusSS ACWTimeSS AgentStateSS

AllACWVoiceTimeSS AnswerWaitTimeQueueSS AnswerWaitTimeSS

AvailSS AvailableTimeSS AvgHandledCallsTalkTimeSS

AvgHandledCallsTimeSS

Unknown product

Unknown product

Unknown product

Unknown product

Unknown product

Unknown product

Unknown product

Unknown product

Unknown product

Unknown product

B

• No metrics starting with this letter

 

C

CallsAbandQSS CallsAnsweredQueueSS CallsAnsweredSS CallsClearedSS CallsEnteredSS CallsHandledQueueSS CallsHandledSS CallsHandledinTRangeSS CallsOfferedQueueSS CallsOfferedSS CallsOnHoldSS CallsOutSS CallsPartyChangedSS

CallsQNowSS CallsQNowTimeSS CallsReceivedInternalSS CampAnsweringMachineSS CampAnswersSS CampCallbacksCompletedSS CampCallbacksMissedSS CampCallbacksScheduledSS CampDialAbandonedSS CampDialBusySS CampDialDroppedSS CampDialMadeSS CampFaxDetectedSS

CampMobilboxSS CampNoAnswerSS CampPersonalCallbacksCompletedSS CampPersonalCallbacksMissedSS CampPersonalCallbacksScheduledSS CampRecordsCompletedSS CampSITDetectedSS ChatAcceptedSS ChatEnteredSS ChatHandleTimeSS ChatHandledSS ChatInProcessQueueSS ChatInProcessSS

ChatInboundStoppedSS ChatMaximumSS ChatMinimumSS ChatMovedSS ChatNumberInQueueSS ChatOfferedSS ChatProcessedSS ChatRejectedSS ChatTimedOutSS ChatTransfersSS ConsultCallsSS ConsultStatusTimeSS

Unknown product

Unknown product

Unknown product

Unknown product

Unknown product

Unknown product

Unknown product

Unknown product

Unknown product

Unknown product

Unknown product

Unknown product

Unknown product

Unknown product

Unknown product

Unknown product

Unknown product

Unknown product

Unknown product

Unknown product

Unknown product

Unknown product

Unknown product

Unknown product

Unknown product

Unknown product

Unknown product

Unknown product

Unknown product

Unknown product

Unknown product

Unknown product

Unknown product

Unknown product

Unknown product

Unknown product

Unknown product

Unknown product

Unknown product

Unknown product

Unknown product

Unknown product

Unknown product

Unknown product

Unknown product

Unknown product

Unknown product

Unknown product

Unknown product

Unknown product

Unknown product

D

DateTimeLoginSS

Unknown product

E

EmailAcceptedSS EmailBacklogSS EmailEnteredSS EmailHandleTimeSS EmailHandledSS

EmailInProcessQueueSS EmailInProcessSS EmailInboundStoppedSS EmailMaximumSS EmailMinimumSS

EmailMovedSS EmailNumberInQueueSS EmailOfferedSS EmailProcessedSS EmailRejectedSS

EmailTimedOutSS EmailTransfersSS ExpectedDelaySS

Unknown product

Unknown product

Unknown product

Unknown product

Unknown product

Unknown product

Unknown product

Unknown product

Unknown product

Unknown product

Unknown product

Unknown product

Unknown product

Unknown product

Unknown product

Unknown product

Unknown product

Unknown product

F

• No metrics starting with this letter

 

G

• No metrics starting with this letter

 

H

HandleTimeSS

HandlingF1SS

HoldSS

Unknown product

Unknown product

Unknown product

I

InboundACWVoiceTimeSS InboundUnknownVoiceCallsSS

InboundVoiceStatusTimeSS InternalVoiceCallsSS

InternalVoiceStatusTimeSS

Unknown product

Unknown product

Unknown product

Unknown product

Unknown product

J

• No metrics starting with this letter

 

K

• No metrics starting with this letter

 

L

LoggedOnSS LoggedOnTimeSS

LoggedOnVoiceSS LoggedOnVoiceTimeSS

LongestACWSS LongestAvailAgentSS

LongestCallQueueSS LongestCallSS

Unknown product

Unknown product

Unknown product

Unknown product

Unknown product

Unknown product

Unknown product

Unknown product

M

• No metrics starting with this letter

 

N

NotReadySS

NotReadyTimeSS

NotReadyVoiceSS

NotReadyVoiceTimeSS

Unknown product

Unknown product

Unknown product

Unknown product

O

OtherACWVoiceTimeSS OutboundACWVoiceTimeSS

OutboundTalkTimeSS OutboundVoiceCallsSS

OutboundVoiceStatusTimeSS

Unknown product

Unknown product

Unknown product

Unknown product

Unknown product

P

PercentUtilizationSS

Unknown product

Q

• No metrics starting with this letter

 

R

ReadySS

ReadyTimeSS

ReadyTime

ReasonCodeSS

Unknown product

Unknown product

ReadyTime

ID
Definition	Description=Total Ready Status Time Category=TotalTime MainMask=WaitForNextCall Objects=Agent, Place, GroupAgents, GroupPlaces RelativeMask= Subject=AgentStatus
Conversion Type
Used With	Extension:DynamicPageList (DPL), version 2.01 : Warning: No results.
Comment
Metric's History	-

Unknown product

S

ServiceLevelAbandSS

ServiceLevelCallsOnHoldSS

ServiceLevelCallsQHeldSS

ServiceLevelCallsSS

Unknown product

Unknown product

Unknown product

Unknown product

T

TalkAndHoldTimeSS TalkTimeQueueSS TalkTimeSS

TalkingInSS TalkingOtherSS TalkingOutSS

TimeInCurrStateSS TotalCallsTransferredSS TotalHandleTimeSS

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U

• No metrics starting with this letter

 

V

VoiceAvailSS

VoiceAvailStateSS

Unknown product

Unknown product

W

WorkReadySS

WorkReadyTimeSS

WrappedCallsInTRangeSS

Unknown product

Unknown product

Unknown product

X

• No metrics starting with this letter

 

Y

• No metrics starting with this letter

 

Z

• No metrics starting with this letter

 

Don't use these

A

dplreplace for anchor from template

• User:Corinneh#AA
• User:Corinneh#AAHT
• User:Corinneh#AAHTDEV
• User:Corinneh#AAHTDEVPCT
• User:Corinneh#AASA
• User:Corinneh#AAWU
• User:Corinneh#ABAND
• User:Corinneh#ABANDPCT
• User:Corinneh#ACSBLTWU
• User:Corinneh#AHTem
• User:Corinneh#AHTwc
• User:Corinneh#ANCE
• User:Corinneh#ANCH
• User:Corinneh#ANCO
• User:Corinneh#ANSPLSABNDWU
• User:Corinneh#APCT
• User:Corinneh#APS
• User:Corinneh#ASAtest
• User:Corinneh#ASL
• User:Corinneh#AT
• User:Corinneh#AVAILPCT
• User:Corinneh#AVAILPCTWU
• User:Corinneh#AaPMA
• User:Corinneh#AahtPMA
• User:Corinneh#AahtdevPMA
• User:Corinneh#AahtdevpctPMA
• User:Corinneh#AasaPMA
• User:Corinneh#AawuPMA
• User:Corinneh#AbandPMA
• User:Corinneh#AbandpctPMA
• User:Corinneh#AbnPct
• User:Corinneh#AbnpctPMA
• User:Corinneh#AcallsclearedPMA
• User:Corinneh#Acptem
• User:Corinneh#AcptemPMA
• User:Corinneh#Acptwc
• User:Corinneh#AcptwcPMA
• User:Corinneh#AcsbltwuPMA
• User:Corinneh#ActiveAlerts,numberof
• User:Corinneh#Acwst
• User:Corinneh#AcwstPMA
• User:Corinneh#Acwt
• User:Corinneh#AcwtPMA
• User:Corinneh#AdjReq
• User:Corinneh#AdjSch
• User:Corinneh#AdjreqPMA
• User:Corinneh#AdjschPMA
• User:Corinneh#Ahtcca
• User:Corinneh#AhtccaPMA
• User:Corinneh#AhtemPMA
• User:Corinneh#Ahtfa
• User:Corinneh#AhtfaPMA
• User:Corinneh#AhtwcPMA
• User:Corinneh#AlertAvgDur
• User:Corinneh#AlertAvgDurWU
• User:Corinneh#AlertExpiredAvgDur
• User:Corinneh#AlertExpiredAvgDurWU
• User:Corinneh#AlertNum
• User:Corinneh#AlertNumWU
• User:Corinneh#AlertavgdurPMA
• User:Corinneh#AlertavgdurwuPMA
• User:Corinneh#Alertdur
• User:Corinneh#AlertdurPMA
• User:Corinneh#AlertexpiredavgdurPMA
• User:Corinneh#AlertexpiredavgdurwuPMA
• User:Corinneh#AlertnumPMA
• User:Corinneh#AlertnumwuPMA
• User:Corinneh#AlertsExpiredNum
• User:Corinneh#AlertsExpiredNumWU
• User:Corinneh#AlertsexpirednumPMA
• User:Corinneh#AlertsexpirednumwuPMA
• User:Corinneh#AncePMA
• User:Corinneh#AnchPMA
• User:Corinneh#AncoPMA
• User:Corinneh#AnsplsabndwuPMA
• User:Corinneh#ApctPMA
• User:Corinneh#ApsPMA
• User:Corinneh#Asa
• User:Corinneh#AsaPMA
• User:Corinneh#AslPMA
• User:Corinneh#AtPMA
• User:Corinneh#Attcca
• User:Corinneh#AttccaPMA
• User:Corinneh#Attfa
• User:Corinneh#AttfaPMA
• User:Corinneh#Av
• User:Corinneh#AvPMA
• User:Corinneh#AvailpctPMA
• User:Corinneh#AvailpctwuPMA
• User:Corinneh#AvgACW
• User:Corinneh#AvgACWS
• User:Corinneh#AvgACWTime
• User:Corinneh#AvgDL
• User:Corinneh#AvgTalkTime
• User:Corinneh#AvgacwPMA
• User:Corinneh#AvgacwsPMA
• User:Corinneh#AvgacwtimePMA
• User:Corinneh#AvgdlPMA
• User:Corinneh#AvgtalktimePMA
• User:Corinneh#AvtT
• User:Corinneh#AvttPMA

dplreplace for anchor in page

• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA
• User:Corinneh#ASA_PMA

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Product	PMA
Advisors Application	Contact Center Advisor
Display Name	Available
Internal Name	AA
Description	Number of agents currently ready and waiting for next call.
Channel	All
Object Type	Application
Source Type	Cisco ICM Services/Call Types, Cisco ICM Skill Groups, Genesys Virtual Queues, Genesys Queues, Genesys Agent Groups
Expression	AgentState=(3,115) Genesys: 115 (WaitForNextCall) Cisco: 3 (Ready)
Summary Type	Count
Time Profile	Point in Time
Comment
Introduced
Discontinued
Modified

Doc status = {{{docstatus}}}

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Product	PMA
Advisors Application	Workforce Advisor
Display Name	Available
Internal Name	AA_WU
Description	Number of agents currently in the ready state.
Channel	Voice
Object Type	Contact Group
Source Type	Cisco ICM Services/Call Types, Cisco ICM Skill Groups, Genesys Virtual Queues, Genesys Queues, Genesys Agent Groups
Expression	AA_WU Author's Note: What is above (AA_WU) is what you get from the Report Metrics manager; below is what we had in the doc previously. Do we want both here? Is the info below still true? COUNT (DISTINCT ASGRT.AgentID) WHERE AgentState = [3 ("Ready") OR 115 ("WaitForNextCall")] WHERE AgentId from Agent Groups associated with the service(s)/call type(s) associated with the contact group(s)
Summary Type	Count
Time Profile	Point in Time
Comment
Introduced
Discontinued
Modified

Doc status = {{{docstatus}}}

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Product	PMA
Advisors Application	Contact Center Advisor
Display Name	CallsCleared
Internal Name	a_CallsCleared
Description	Number of calls that cannot be distributed because the queue is full. These calls negatively affect reachability and service level.
Channel	Voice
Object Type	Application
Source Type	Genesys Virtual Queues
Expression	Cisco Services: N/A Cisco Call Types: N/A Genesys ACD Queues: N/A Genesys Virtual Queues: CallsCleared Author's Note: NOTE: This is a Stat Server metric.
Summary Type	Sum
Time Profile	Historical
Comment
Introduced
Discontinued
Modified

Doc status = {{{docstatus}}}

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{{{{{TMPL8}}}

|Product=PMA

|Name=Active Alerts, number of

|DisplayName=Active Alerts, number of

|InternalName=AlertNum

|Description=Number of active application alerts for the time period in the filter.

|Channel=Voice, WebChat, Email

|SourceType=Applications (NOTE: "Applications" is from the DB; book says "Threshold violation alerts".)

|SourceObject=Applications

|MetricType=raw

|StatServerMetricMapping=N/A

|Definition(Formula)=

|TimeProfile=Historical (NOTE: This is what gets pulled from DB; correct for 8.5.0? Should no longer be specific about 5 Min rolling/sliding and so on?)

|ThresholdType=Above

|Unit=Count

|Comment=

|Introduced=

|Removed=

|Modified=

}}

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S

dplreplace for anchor from template

• User:Corinneh#SCH
• User:Corinneh#SCHADHWU
• User:Corinneh#SCHDEV
• User:Corinneh#SCHDEVPCT
• User:Corinneh#STFT
• User:Corinneh#STFWU
• User:Corinneh#ServiceLevelCallsQHeld
• User:Corinneh#Slplsslabnwu

DPL matching PMA_Metric category

{{{{{TMPL8}}}

|Product=PMA

|AdvisorsApplication=Workforce Advisor

|DisplayName=Scheduled Staff Headcount

|InternalName=SCH

|Description=Tally of agents scheduled headcount to work in this business group.

|Channel=Voice

|ObjectType=Contact Group

|SourceType=

|Expression=None

|SummaryType=None

|TimeProfile=Point in Time

|Comment=

|Introduced=

|Removed=

|Modified= }}

{{{{{TMPL8}}}

|Product=PMA

|AdvisorsApplication=Workforce Advisor

|DisplayName=Scheduled Adherence (Staffed)

|InternalName=SCHADH_WU

|Description=Amount the staff deviated from the scheduled staff headcount as a percentage.

|Channel=Voice

|ObjectType=Contact Group

|SourceType=

|Expression=None

|SummaryType=COUNT

|TimeProfile=Point in Time

|Comment=

|Introduced=

|Removed=

|Modified= }}

{{{{{TMPL8}}}

|Product=PMA

|AdvisorsApplication=Workforce Advisor

|DisplayName=Dev From Sched

|InternalName=SCHDEV

|Description=Amount the actual staff deviated from the scheduled staff headcount.

|Channel=Voice

|ObjectType=Contact Group

|SourceType=

|Expression=None

|SummaryType=None

|TimeProfile=Point in Time

|Comment=

|Introduced=

|Removed=

|Modified= }}

{{{{{TMPL8}}}

|Product=PMA

|AdvisorsApplication=Workforce Advisor

|DisplayName=Scheduled Adherence (APS)

|InternalName=SCHDEVPCT

|Description=Amount the actual staff deviated from the scheduled staff headcount as a percentage.

|Channel=Voice

|ObjectType=Contact Group

|SourceType=

|Expression=None

|SummaryType=None

|TimeProfile=Point in Time

|Comment=

|Introduced=

|Removed=

|Modified= }}

{{{{{TMPL8}}}

|Product=PMA

|AdvisorsApplication=Workforce Advisor

|DisplayName=Act Staffed Time

|InternalName=STFT

|Description=Total amount of available time, where available time includes talk, wrap, and ready/available.

|Channel=Voice

|ObjectType=Contact Group

|SourceType=

|Expression=None

|SummaryType=None

|TimeProfile=Historical

|Comment=

|Introduced=

|Removed=

|Modified= }}

{{{{{TMPL8}}}

|Product=PMA

|AdvisorsApplication=Workforce Advisor

|DisplayName=Staffed

|InternalName=STF_WU

|Description=Number of agents logged on in zero or more agent groups assigned to take calls in the contact group.

|Channel=Voice

|ObjectType=Contact Group

|SourceType=

|Expression=None

|SummaryType=COUNT

|TimeProfile=Point in Time

|Comment=

|Introduced=

|Removed=

|Modified= }}

{{{{{TMPL8}}}

|Product=PMA

|DisplayName=test

|Name=ServiceLevelCallsQHeld

|StatServerMetric=ServiceLevelCallsQHeld LongestCallQueue

|TimeProfile=CollectorDefault

|TimeRange=GreaterThan20Secs

|Filtered=Yes

|Comment=

|UsedWith=No other metrics are based on this metric.

|Introduced=

|Removed=

|Modified= }}

{{{{{TMPL8}}}

|Product=PMA

|AdvisorsApplication=Workforce Advisor

|DisplayName=SL%(Plus Aband)

|InternalName=SLPLSLSABN_WU

|Description=Abandoned calls positively impact service level: Number of calls answered prior to the threshold plus the number of calls abandoned prior to the threshold, all divided by the number of calls that were answered. This treats these abandoned calls as though they were answered prior to the threshold.

|Channel=Voice

|ObjectType=Contact Group

|SourceType=

|Expression=None

|SummaryType=None

|TimeProfile=Historical

|Comment=

|Introduced=

|Removed=

|Modified= }}

Misc Other Tests

Link to labelled section (anchor from template):

Read more about ASA