Corinneh
LongestCallQueue_SS
ServiceLevelCallsQHeld_SS
Contents
Corinneh Page
Testing Metrics stuff
PMA Metrics
- Documentation:PMA:MetricsLibrary:AA:8.5Source
- Documentation:PMA:MetricsLibrary:AAHT:8.5Source
- Documentation:PMA:MetricsLibrary:AAHTDEV:8.5Source
- Documentation:PMA:MetricsLibrary:AAHTDEVPCT:8.5Source
- Documentation:PMA:MetricsLibrary:AASA:8.5Source
- Documentation:PMA:MetricsLibrary:AAWU:8.5Source
- Documentation:PMA:MetricsLibrary:ABAND:8.5Source
- Documentation:PMA:MetricsLibrary:ABANDPCT:8.5Source
- Documentation:PMA:MetricsLibrary:ACSBLTWU:8.5Source
- Documentation:PMA:MetricsLibrary:AHTem:8.5Source
- Documentation:PMA:MetricsLibrary:AHTwc:8.5Source
- Documentation:PMA:MetricsLibrary:ANCE:8.5Source
- Documentation:PMA:MetricsLibrary:ANCH:8.5Source
- Documentation:PMA:MetricsLibrary:ANCO:8.5Source
- Documentation:PMA:MetricsLibrary:ANSPLSABNDWU:8.5Source
- Documentation:PMA:MetricsLibrary:APCT:8.5Source
- Documentation:PMA:MetricsLibrary:APS:8.5Source
- Documentation:PMA:MetricsLibrary:ASAtest:8.5Source
- Documentation:PMA:MetricsLibrary:ASL:8.5Source
- Documentation:PMA:MetricsLibrary:AT:8.5Source
- Documentation:PMA:MetricsLibrary:AVAILPCT:8.5Source
- Documentation:PMA:MetricsLibrary:AVAILPCTWU:8.5Source
- Documentation:PMA:MetricsLibrary:AaPMA:8.5Source
- Documentation:PMA:MetricsLibrary:AahtPMA:8.5Source
- Documentation:PMA:MetricsLibrary:AahtdevPMA:8.5Source
- Documentation:PMA:MetricsLibrary:AahtdevpctPMA:8.5Source
- Documentation:PMA:MetricsLibrary:AasaPMA:8.5Source
- Documentation:PMA:MetricsLibrary:AawuPMA:8.5Source
- Documentation:PMA:MetricsLibrary:AbandPMA:8.5Source
- Documentation:PMA:MetricsLibrary:AbandpctPMA:8.5Source
- Documentation:PMA:MetricsLibrary:AbnPct:8.5Source
- Documentation:PMA:MetricsLibrary:AbnpctPMA:8.5Source
- Documentation:PMA:MetricsLibrary:AcallsclearedPMA:8.5Source
- Documentation:PMA:MetricsLibrary:Acptem:8.5Source
- Documentation:PMA:MetricsLibrary:AcptemPMA:8.5Source
- Documentation:PMA:MetricsLibrary:Acptwc:8.5Source
- Documentation:PMA:MetricsLibrary:AcptwcPMA:8.5Source
- Documentation:PMA:MetricsLibrary:AcsbltwuPMA:8.5Source
- Documentation:PMA:MetricsLibrary:ActiveAlerts,numberof:8.5Source
- Documentation:PMA:MetricsLibrary:Acwst:8.5Source
- Documentation:PMA:MetricsLibrary:AcwstPMA:8.5Source
- Documentation:PMA:MetricsLibrary:Acwt:8.5Source
- Documentation:PMA:MetricsLibrary:AcwtPMA:8.5Source
- Documentation:PMA:MetricsLibrary:AdjReq:8.5Source
- Documentation:PMA:MetricsLibrary:AdjSch:8.5Source
- Documentation:PMA:MetricsLibrary:AdjreqPMA:8.5Source
- Documentation:PMA:MetricsLibrary:AdjschPMA:8.5Source
- Documentation:PMA:MetricsLibrary:Ahtcca:8.5Source
- Documentation:PMA:MetricsLibrary:AhtccaPMA:8.5Source
- Documentation:PMA:MetricsLibrary:AhtemPMA:8.5Source
- Documentation:PMA:MetricsLibrary:Ahtfa:8.5Source
- Documentation:PMA:MetricsLibrary:AhtfaPMA:8.5Source
- Documentation:PMA:MetricsLibrary:AhtwcPMA:8.5Source
- Documentation:PMA:MetricsLibrary:AlertAvgDur:8.5Source
- Documentation:PMA:MetricsLibrary:AlertAvgDurWU:8.5Source
- Documentation:PMA:MetricsLibrary:AlertExpiredAvgDur:8.5Source
- Documentation:PMA:MetricsLibrary:AlertExpiredAvgDurWU:8.5Source
- Documentation:PMA:MetricsLibrary:AlertNum:8.5Source
- Documentation:PMA:MetricsLibrary:AlertNumWU:8.5Source
- Documentation:PMA:MetricsLibrary:AlertavgdurPMA:8.5Source
- Documentation:PMA:MetricsLibrary:AlertavgdurwuPMA:8.5Source
- Documentation:PMA:MetricsLibrary:Alertdur:8.5Source
- Documentation:PMA:MetricsLibrary:AlertdurPMA:8.5Source
- Documentation:PMA:MetricsLibrary:AlertexpiredavgdurPMA:8.5Source
- Documentation:PMA:MetricsLibrary:AlertexpiredavgdurwuPMA:8.5Source
- Documentation:PMA:MetricsLibrary:AlertnumPMA:8.5Source
- Documentation:PMA:MetricsLibrary:AlertnumwuPMA:8.5Source
- Documentation:PMA:MetricsLibrary:AlertsExpiredNum:8.5Source
- Documentation:PMA:MetricsLibrary:AlertsExpiredNumWU:8.5Source
- Documentation:PMA:MetricsLibrary:AlertsexpirednumPMA:8.5Source
- Documentation:PMA:MetricsLibrary:AlertsexpirednumwuPMA:8.5Source
- Documentation:PMA:MetricsLibrary:AncePMA:8.5Source
- Documentation:PMA:MetricsLibrary:AnchPMA:8.5Source
- Documentation:PMA:MetricsLibrary:AncoPMA:8.5Source
- Documentation:PMA:MetricsLibrary:AnsplsabndwuPMA:8.5Source
- Documentation:PMA:MetricsLibrary:ApctPMA:8.5Source
- Documentation:PMA:MetricsLibrary:ApsPMA:8.5Source
- Documentation:PMA:MetricsLibrary:Asa:8.5Source
- Documentation:PMA:MetricsLibrary:AsaPMA:8.5Source
- Documentation:PMA:MetricsLibrary:AslPMA:8.5Source
- Documentation:PMA:MetricsLibrary:AtPMA:8.5Source
- Documentation:PMA:MetricsLibrary:Attcca:8.5Source
- Documentation:PMA:MetricsLibrary:AttccaPMA:8.5Source
- Documentation:PMA:MetricsLibrary:Attfa:8.5Source
- Documentation:PMA:MetricsLibrary:AttfaPMA:8.5Source
- Documentation:PMA:MetricsLibrary:Av:8.5Source
- Documentation:PMA:MetricsLibrary:AvPMA:8.5Source
- Documentation:PMA:MetricsLibrary:AvailpctPMA:8.5Source
- Documentation:PMA:MetricsLibrary:AvailpctwuPMA:8.5Source
- Documentation:PMA:MetricsLibrary:AvgACW:8.5Source
- Documentation:PMA:MetricsLibrary:AvgACWS:8.5Source
- Documentation:PMA:MetricsLibrary:AvgACWTime:8.5Source
- Documentation:PMA:MetricsLibrary:AvgDL:8.5Source
- Documentation:PMA:MetricsLibrary:AvgTalkTime:8.5Source
- Documentation:PMA:MetricsLibrary:AvgacwPMA:8.5Source
- Documentation:PMA:MetricsLibrary:AvgacwsPMA:8.5Source
- Documentation:PMA:MetricsLibrary:AvgacwtimePMA:8.5Source
- Documentation:PMA:MetricsLibrary:AvgdlPMA:8.5Source
- Documentation:PMA:MetricsLibrary:AvgtalktimePMA:8.5Source
- Documentation:PMA:MetricsLibrary:AvtT:8.5Source
- Documentation:PMA:MetricsLibrary:AvttPMA:8.5Source
- Documentation:PMA:MetricsLibrary:BO:8.5Source
- Documentation:PMA:MetricsLibrary:Backlogem:8.5Source
- Documentation:PMA:MetricsLibrary:BacklogemPMA:8.5Source
- Documentation:PMA:MetricsLibrary:BoPMA:8.5Source
- Documentation:PMA:MetricsLibrary:CA:8.5Source
- Documentation:PMA:MetricsLibrary:CFNCO:8.5Source
- Documentation:PMA:MetricsLibrary:CaPMA:8.5Source
- Documentation:PMA:MetricsLibrary:Cabn:8.5Source
- Documentation:PMA:MetricsLibrary:CabnPMA:8.5Source
- Documentation:PMA:MetricsLibrary:CampAbandonedQuote:8.5Source
- Documentation:PMA:MetricsLibrary:CampAnsweringMachine:8.5Source
- Documentation:PMA:MetricsLibrary:CampAnswers:8.5Source
- Documentation:PMA:MetricsLibrary:CampCallbacksCompleted:8.5Source
- Documentation:PMA:MetricsLibrary:CampCallbacksMissed:8.5Source
- Documentation:PMA:MetricsLibrary:CampCallbacksScheduled:8.5Source
- Documentation:PMA:MetricsLibrary:CampDialAbandoned:8.5Source
- Documentation:PMA:MetricsLibrary:CampDialBusy:8.5Source
- Documentation:PMA:MetricsLibrary:CampDialDropped:8.5Source
- Documentation:PMA:MetricsLibrary:CampDialMade:8.5Source
- Documentation:PMA:MetricsLibrary:CampDroppedQuote:8.5Source
- Documentation:PMA:MetricsLibrary:CampFaxDetected:8.5Source
- Documentation:PMA:MetricsLibrary:CampHitRatio:8.5Source
- Documentation:PMA:MetricsLibrary:CampMobilbox:8.5Source
- Documentation:PMA:MetricsLibrary:CampNoAnswer:8.5Source
- Documentation:PMA:MetricsLibrary:CampPerCallbcksComp:8.5Source
- Documentation:PMA:MetricsLibrary:CampPerCallbcksMiss:8.5Source
- Documentation:PMA:MetricsLibrary:CampabandonedquotePMA:8.5Source
- Documentation:PMA:MetricsLibrary:CampansweringmachinePMA:8.5Source
- Documentation:PMA:MetricsLibrary:CampanswersPMA:8.5Source
- Documentation:PMA:MetricsLibrary:CampcallbackscompletedPMA:8.5Source
- Documentation:PMA:MetricsLibrary:CampcallbacksmissedPMA:8.5Source
- Documentation:PMA:MetricsLibrary:CampcallbacksscheduledPMA:8.5Source
- Documentation:PMA:MetricsLibrary:CampdialabandonedPMA:8.5Source
- Documentation:PMA:MetricsLibrary:CampdialbusyPMA:8.5Source
- Documentation:PMA:MetricsLibrary:CampdialdroppedPMA:8.5Source
- Documentation:PMA:MetricsLibrary:CampdialmadePMA:8.5Source
- Documentation:PMA:MetricsLibrary:CampdroppedquotePMA:8.5Source
- Documentation:PMA:MetricsLibrary:CampfaxdetectedPMA:8.5Source
- Documentation:PMA:MetricsLibrary:CamphitratioPMA:8.5Source
- Documentation:PMA:MetricsLibrary:CampmobilboxPMA:8.5Source
- Documentation:PMA:MetricsLibrary:CampnoanswerPMA:8.5Source
- Documentation:PMA:MetricsLibrary:CamppercallbckscompPMA:8.5Source
- Documentation:PMA:MetricsLibrary:CamppercallbcksmissPMA:8.5Source
- Documentation:PMA:MetricsLibrary:CamppercallbcksschedPMA:8.5Source
- Documentation:PMA:MetricsLibrary:CamprecordscompletedPMA:8.5Source
- Documentation:PMA:MetricsLibrary:CampsitdetectedPMA:8.5Source
- Documentation:PMA:MetricsLibrary:CaplscabnPMA:8.5Source
- Documentation:PMA:MetricsLibrary:CfncoPMA:8.5Source
- Documentation:PMA:MetricsLibrary:ChPMA:8.5Source
- Documentation:PMA:MetricsLibrary:ChtpPMA:8.5Source
- Documentation:PMA:MetricsLibrary:CinPMA:8.5Source
- Documentation:PMA:MetricsLibrary:CloggedonnetPMA:8.5Source
- Documentation:PMA:MetricsLibrary:CofPMA:8.5Source
- Documentation:PMA:MetricsLibrary:CotPMA:8.5Source
- Documentation:PMA:MetricsLibrary:CpPMA:8.5Source
- Documentation:PMA:MetricsLibrary:CpaPMA:8.5Source
- Documentation:PMA:MetricsLibrary:CpcPMA:8.5Source
- Documentation:PMA:MetricsLibrary:CqPMA:8.5Source
- Documentation:PMA:MetricsLibrary:CrtrPMA:8.5Source
- Documentation:PMA:MetricsLibrary:EdPMA:8.5Source
- Documentation:PMA:MetricsLibrary:EnteredemPMA:8.5Source
- Documentation:PMA:MetricsLibrary:EnteredwcPMA:8.5Source
- Documentation:PMA:MetricsLibrary:FAHT:8.5Source
- Documentation:PMA:MetricsLibrary:FASA:8.5Source
- Documentation:PMA:MetricsLibrary:FNCO:8.5Source
- Documentation:PMA:MetricsLibrary:FNCODEV:8.5Source
- Documentation:PMA:MetricsLibrary:FNCODEVPCT:8.5Source
- Documentation:PMA:MetricsLibrary:FNCOTotal:8.5Source
- Documentation:PMA:MetricsLibrary:FSL:8.5Source
- Documentation:PMA:MetricsLibrary:FahtPMA:8.5Source
- Documentation:PMA:MetricsLibrary:HOLDOTHERWU:8.5Source
- Documentation:PMA:MetricsLibrary:NET:8.5Source
- Documentation:PMA:MetricsLibrary:NOTREADYWU:8.5Source
- Documentation:PMA:MetricsLibrary:QPastSL:8.5Source
- Documentation:PMA:MetricsLibrary:REQ:8.5Source
- Documentation:PMA:MetricsLibrary:REQADHWU:8.5Source
- Documentation:PMA:MetricsLibrary:REQDEV:8.5Source
- Documentation:PMA:MetricsLibrary:REQDEVPCT:8.5Source
- Documentation:PMA:MetricsLibrary:RouterLongestCallQ:8.5Source
- Documentation:PMA:MetricsLibrary:SCH:8.5Source
- Documentation:PMA:MetricsLibrary:SCHADHWU:8.5Source
- Documentation:PMA:MetricsLibrary:SCHDEV:8.5Source
- Documentation:PMA:MetricsLibrary:SCHDEVPCT:8.5Source
- Documentation:PMA:MetricsLibrary:STFT:8.5Source
- Documentation:PMA:MetricsLibrary:STFWU:8.5Source
- Documentation:PMA:MetricsLibrary:ServiceLevelCallsQHeld:8.5Source
- Documentation:PMA:MetricsLibrary:Slplsslabnwu:8.5Source
- Documentation:PMA:MetricsLibrary:TotalOutboundACWTime:8.5Source
- Documentation:PMA:MetricsLibrary:UPMA:8.5Source
- Documentation:PMA:MetricsLibrary:WPMA:8.5Source
- Documentation:PMA:MetricsLibrary:WciscoPMA:8.5Source
- Documentation:PMA:MetricsLibrary:WgenesysPMA:8.5Source
- Documentation:PMA:MetricsLibrary:aCallsCleared:8.5Source
- Documentation:PMA:MetricsLibrary:cLoggedOnNet:8.5Source
- Documentation:PMA:MetricsLibrary:cRtr:8.5Source
Stat Server Metrics
- Documentation:PMA:MetricsLibrary:ACWStatusSS:8.5Source
- Documentation:PMA:MetricsLibrary:ACWTimeSS:8.5Source
- Documentation:PMA:MetricsLibrary:AgentStateSS:8.5Source
- Documentation:PMA:MetricsLibrary:AllACWVoiceTimeSS:8.5Source
- Documentation:PMA:MetricsLibrary:AnswerWaitTimeQueueSS:8.5Source
- Documentation:PMA:MetricsLibrary:AnswerWaitTimeSS:8.5Source
- Documentation:PMA:MetricsLibrary:AvailSS:8.5Source
- Documentation:PMA:MetricsLibrary:AvailableTimeSS:8.5Source
- Documentation:PMA:MetricsLibrary:AvgHandledCallsTalkTimeSS:8.5Source
- Documentation:PMA:MetricsLibrary:AvgHandledCallsTimeSS:8.5Source
- Documentation:PMA:MetricsLibrary:CallsAbandQSS:8.5Source
- Documentation:PMA:MetricsLibrary:CallsAnsweredQueueSS:8.5Source
- Documentation:PMA:MetricsLibrary:CallsAnsweredSS:8.5Source
- Documentation:PMA:MetricsLibrary:CallsClearedSS:8.5Source
- Documentation:PMA:MetricsLibrary:CallsEnteredSS:8.5Source
- Documentation:PMA:MetricsLibrary:CallsHandledQueueSS:8.5Source
- Documentation:PMA:MetricsLibrary:CallsHandledSS:8.5Source
- Documentation:PMA:MetricsLibrary:CallsHandledinTRangeSS:8.5Source
- Documentation:PMA:MetricsLibrary:CallsOfferedQueueSS:8.5Source
- Documentation:PMA:MetricsLibrary:CallsOfferedSS:8.5Source
- Documentation:PMA:MetricsLibrary:CallsOnHoldSS:8.5Source
- Documentation:PMA:MetricsLibrary:CallsOutSS:8.5Source
- Documentation:PMA:MetricsLibrary:CallsPartyChangedSS:8.5Source
- Documentation:PMA:MetricsLibrary:CallsQNowSS:8.5Source
- Documentation:PMA:MetricsLibrary:CallsQNowTimeSS:8.5Source
- Documentation:PMA:MetricsLibrary:CallsReceivedInternalSS:8.5Source
- Documentation:PMA:MetricsLibrary:CampAnsweringMachineSS:8.5Source
- Documentation:PMA:MetricsLibrary:CampAnswersSS:8.5Source
- Documentation:PMA:MetricsLibrary:CampCallbacksCompletedSS:8.5Source
- Documentation:PMA:MetricsLibrary:CampCallbacksMissedSS:8.5Source
- Documentation:PMA:MetricsLibrary:CampCallbacksScheduledSS:8.5Source
- Documentation:PMA:MetricsLibrary:CampDialAbandonedSS:8.5Source
- Documentation:PMA:MetricsLibrary:CampDialBusySS:8.5Source
- Documentation:PMA:MetricsLibrary:CampDialDroppedSS:8.5Source
- Documentation:PMA:MetricsLibrary:CampDialMadeSS:8.5Source
- Documentation:PMA:MetricsLibrary:CampFaxDetectedSS:8.5Source
- Documentation:PMA:MetricsLibrary:CampMobilboxSS:8.5Source
- Documentation:PMA:MetricsLibrary:CampNoAnswerSS:8.5Source
- Documentation:PMA:MetricsLibrary:CampPerCallbcksCompSS:8.5Source
- Documentation:PMA:MetricsLibrary:CampPerCallbcksMissSS:8.5Source
- Documentation:PMA:MetricsLibrary:CampPerCallbcksSchedSS:8.5Source
- Documentation:PMA:MetricsLibrary:CampRecordsCompletedSS:8.5Source
- Documentation:PMA:MetricsLibrary:CampSITDetectedSS:8.5Source
- Documentation:PMA:MetricsLibrary:ChatAcceptedSS:8.5Source
- Documentation:PMA:MetricsLibrary:ChatEnteredSS:8.5Source
- Documentation:PMA:MetricsLibrary:ChatHandleTimeSS:8.5Source
- Documentation:PMA:MetricsLibrary:ChatHandledSS:8.5Source
- Documentation:PMA:MetricsLibrary:ChatInProcessQueueSS:8.5Source
- Documentation:PMA:MetricsLibrary:ChatInProcessSS:8.5Source
- Documentation:PMA:MetricsLibrary:ChatInboundStoppedSS:8.5Source
- Documentation:PMA:MetricsLibrary:ChatMaximumSS:8.5Source
- Documentation:PMA:MetricsLibrary:ChatMinimumSS:8.5Source
- Documentation:PMA:MetricsLibrary:ChatMovedSS:8.5Source
- Documentation:PMA:MetricsLibrary:ChatNumberInQueueSS:8.5Source
- Documentation:PMA:MetricsLibrary:ChatOfferedSS:8.5Source
- Documentation:PMA:MetricsLibrary:ChatProcessedSS:8.5Source
- Documentation:PMA:MetricsLibrary:ChatRejectedSS:8.5Source
- Documentation:PMA:MetricsLibrary:ChatTimedOutSS:8.5Source
- Documentation:PMA:MetricsLibrary:ChatTransfersSS:8.5Source
- Documentation:PMA:MetricsLibrary:ConsultCallsSS:8.5Source
- Documentation:PMA:MetricsLibrary:ConsultStatusTimeSS:8.5Source
- Documentation:PMA:MetricsLibrary:DateTimeLoginSS:8.5Source
- Documentation:PMA:MetricsLibrary:EmailAcceptedSS:8.5Source
- Documentation:PMA:MetricsLibrary:EmailBacklogSS:8.5Source
- Documentation:PMA:MetricsLibrary:EmailEnteredSS:8.5Source
- Documentation:PMA:MetricsLibrary:EmailHandleTimeSS:8.5Source
- Documentation:PMA:MetricsLibrary:EmailHandledSS:8.5Source
- Documentation:PMA:MetricsLibrary:EmailInProcessQueueSS:8.5Source
- Documentation:PMA:MetricsLibrary:EmailInProcessSS:8.5Source
- Documentation:PMA:MetricsLibrary:EmailInboundStoppedSS:8.5Source
- Documentation:PMA:MetricsLibrary:EmailMaximumSS:8.5Source
- Documentation:PMA:MetricsLibrary:EmailMinimumSS:8.5Source
- Documentation:PMA:MetricsLibrary:EmailMovedSS:8.5Source
- Documentation:PMA:MetricsLibrary:EmailNumberInQueueSS:8.5Source
- Documentation:PMA:MetricsLibrary:EmailOfferedSS:8.5Source
- Documentation:PMA:MetricsLibrary:EmailProcessedSS:8.5Source
- Documentation:PMA:MetricsLibrary:EmailRejectedSS:8.5Source
- Documentation:PMA:MetricsLibrary:EmailTimedOutSS:8.5Source
- Documentation:PMA:MetricsLibrary:EmailTransfersSS:8.5Source
- Documentation:PMA:MetricsLibrary:ExpectedDelaySS:8.5Source
- Documentation:PMA:MetricsLibrary:HandleTimeSS:8.5Source
- Documentation:PMA:MetricsLibrary:HandlingF1SS:8.5Source
- Documentation:PMA:MetricsLibrary:HoldSS:8.5Source
- Documentation:PMA:MetricsLibrary:InboundACWVoiceTimeSS:8.5Source
- Documentation:PMA:MetricsLibrary:InboundUnknownVoiceCallsSS:8.5Source
- Documentation:PMA:MetricsLibrary:InboundVoiceStatusTimeSS:8.5Source
- Documentation:PMA:MetricsLibrary:InternalVoiceCallsSS:8.5Source
- Documentation:PMA:MetricsLibrary:InternalVoiceStatusTimeSS:8.5Source
- Documentation:PMA:MetricsLibrary:LoggedOnSS:8.5Source
- Documentation:PMA:MetricsLibrary:LoggedOnTimeSS:8.5Source
- Documentation:PMA:MetricsLibrary:LoggedOnVoiceSS:8.5Source
- Documentation:PMA:MetricsLibrary:LoggedOnVoiceTimeSS:8.5Source
- Documentation:PMA:MetricsLibrary:LongestACWSS:8.5Source
- Documentation:PMA:MetricsLibrary:LongestAvailAgentSS:8.5Source
- Documentation:PMA:MetricsLibrary:LongestCallQueueSS:8.5Source
- Documentation:PMA:MetricsLibrary:LongestCallSS:8.5Source
- Documentation:PMA:MetricsLibrary:NotReadySS:8.5Source
- Documentation:PMA:MetricsLibrary:NotReadyTimeSS:8.5Source
- Documentation:PMA:MetricsLibrary:NotReadyVoiceSS:8.5Source
- Documentation:PMA:MetricsLibrary:NotReadyVoiceTimeSS:8.5Source
- Documentation:PMA:MetricsLibrary:OtherACWVoiceTimeSS:8.5Source
- Documentation:PMA:MetricsLibrary:OutboundACWVoiceTimeSS:8.5Source
- Documentation:PMA:MetricsLibrary:OutboundTalkTimeSS:8.5Source
- Documentation:PMA:MetricsLibrary:OutboundVoiceCallsSS:8.5Source
- Documentation:PMA:MetricsLibrary:OutboundVoiceStatusTimeSS:8.5Source
- Documentation:PMA:MetricsLibrary:PercentUtilizationSS:8.5Source
- Documentation:PMA:MetricsLibrary:ReadySS:8.5Source
- Documentation:PMA:MetricsLibrary:ReadyTimeSS:8.5Source
- Documentation:PMA:MetricsLibrary:ReadyTime SS:8.5Source
- Documentation:PMA:MetricsLibrary:ReasonCodeSS:8.5Source
- Documentation:PMA:MetricsLibrary:ServiceLevelAbandSS:8.5Source
- Documentation:PMA:MetricsLibrary:ServiceLevelCallsOnHoldSS:8.5Source
- Documentation:PMA:MetricsLibrary:ServiceLevelCallsQHeldSS:8.5Source
- Documentation:PMA:MetricsLibrary:ServiceLevelCallsSS:8.5Source
- Documentation:PMA:MetricsLibrary:TalkAndHoldTimeSS:8.5Source
- Documentation:PMA:MetricsLibrary:TalkTimeQueueSS:8.5Source
- Documentation:PMA:MetricsLibrary:TalkTimeSS:8.5Source
- Documentation:PMA:MetricsLibrary:TalkingInSS:8.5Source
- Documentation:PMA:MetricsLibrary:TalkingOtherSS:8.5Source
- Documentation:PMA:MetricsLibrary:TalkingOutSS:8.5Source
- Documentation:PMA:MetricsLibrary:TimeInCurrStateSS:8.5Source
- Documentation:PMA:MetricsLibrary:TotalCallsTransferredSS:8.5Source
- Documentation:PMA:MetricsLibrary:TotalHandleTimeSS:8.5Source
- Documentation:PMA:MetricsLibrary:VoiceAvailSS:8.5Source
- Documentation:PMA:MetricsLibrary:VoiceAvailStateSS:8.5Source
- Documentation:PMA:MetricsLibrary:WorkReadySS:8.5Source
- Documentation:PMA:MetricsLibrary:WorkReadyTimeSS:8.5Source
- Documentation:PMA:MetricsLibrary:WrappedCallsInTRangeSS:8.5Source
Alphabetical on Same Page
A
Unknown product
Unknown product
Unknown product
Unknown product
Unknown product
Unknown product
Unknown product
Unknown product
Unknown product
Unknown product
B
- No metrics starting with this letter
C
Unknown product
Unknown product
Unknown product
Unknown product
Unknown product
Unknown product
Unknown product
Unknown product
Unknown product
Unknown product
Unknown product
Unknown product
Unknown product
Unknown product
Unknown product
Unknown product
Unknown product
Unknown product
Unknown product
Unknown product
Unknown product
Unknown product
Unknown product
Unknown product
Unknown product
Unknown product
Unknown product
Unknown product
Unknown product
Unknown product
Unknown product
Unknown product
Unknown product
Unknown product
Unknown product
Unknown product
Unknown product
Unknown product
Unknown product
Unknown product
Unknown product
Unknown product
Unknown product
Unknown product
Unknown product
Unknown product
Unknown product
Unknown product
Unknown product
Unknown product
Unknown product
D
Unknown product
E
Unknown product
Unknown product
Unknown product
Unknown product
Unknown product
Unknown product
Unknown product
Unknown product
Unknown product
Unknown product
Unknown product
Unknown product
Unknown product
Unknown product
Unknown product
Unknown product
Unknown product
Unknown product
F
- No metrics starting with this letter
G
- No metrics starting with this letter
H
Unknown product
Unknown product
Unknown product
I
Unknown product
Unknown product
Unknown product
Unknown product
Unknown product
J
- No metrics starting with this letter
K
- No metrics starting with this letter
L
Unknown product
Unknown product
Unknown product
Unknown product
Unknown product
Unknown product
Unknown product
Unknown product
M
- No metrics starting with this letter
N
Unknown product
Unknown product
Unknown product
Unknown product
O
Unknown product
Unknown product
Unknown product
Unknown product
Unknown product
P
Unknown product
Q
- No metrics starting with this letter
R
Unknown product
Unknown product
ReadyTime
ID | |
Definition | Description=Total Ready Status Time Category=TotalTime |
Conversion Type | |
Used With | Extension:DynamicPageList (DPL), version 2.01 : Warning: No results. |
Comment | |
Metric's History |
- |
Unknown product
S
Unknown product
Unknown product
Unknown product
Unknown product
T
Unknown product
Unknown product
Unknown product
Unknown product
Unknown product
Unknown product
Unknown product
Unknown product
Unknown product
U
- No metrics starting with this letter
V
Unknown product
Unknown product
W
Unknown product
Unknown product
Unknown product
X
- No metrics starting with this letter
Y
- No metrics starting with this letter
Z
- No metrics starting with this letter
Don't use these
A
dplreplace for anchor from template
- User:Corinneh#AA
- User:Corinneh#AAHT
- User:Corinneh#AAHTDEV
- User:Corinneh#AAHTDEVPCT
- User:Corinneh#AASA
- User:Corinneh#AAWU
- User:Corinneh#ABAND
- User:Corinneh#ABANDPCT
- User:Corinneh#ACSBLTWU
- User:Corinneh#AHTem
- User:Corinneh#AHTwc
- User:Corinneh#ANCE
- User:Corinneh#ANCH
- User:Corinneh#ANCO
- User:Corinneh#ANSPLSABNDWU
- User:Corinneh#APCT
- User:Corinneh#APS
- User:Corinneh#ASAtest
- User:Corinneh#ASL
- User:Corinneh#AT
- User:Corinneh#AVAILPCT
- User:Corinneh#AVAILPCTWU
- User:Corinneh#AaPMA
- User:Corinneh#AahtPMA
- User:Corinneh#AahtdevPMA
- User:Corinneh#AahtdevpctPMA
- User:Corinneh#AasaPMA
- User:Corinneh#AawuPMA
- User:Corinneh#AbandPMA
- User:Corinneh#AbandpctPMA
- User:Corinneh#AbnPct
- User:Corinneh#AbnpctPMA
- User:Corinneh#AcallsclearedPMA
- User:Corinneh#Acptem
- User:Corinneh#AcptemPMA
- User:Corinneh#Acptwc
- User:Corinneh#AcptwcPMA
- User:Corinneh#AcsbltwuPMA
- User:Corinneh#ActiveAlerts,numberof
- User:Corinneh#Acwst
- User:Corinneh#AcwstPMA
- User:Corinneh#Acwt
- User:Corinneh#AcwtPMA
- User:Corinneh#AdjReq
- User:Corinneh#AdjSch
- User:Corinneh#AdjreqPMA
- User:Corinneh#AdjschPMA
- User:Corinneh#Ahtcca
- User:Corinneh#AhtccaPMA
- User:Corinneh#AhtemPMA
- User:Corinneh#Ahtfa
- User:Corinneh#AhtfaPMA
- User:Corinneh#AhtwcPMA
- User:Corinneh#AlertAvgDur
- User:Corinneh#AlertAvgDurWU
- User:Corinneh#AlertExpiredAvgDur
- User:Corinneh#AlertExpiredAvgDurWU
- User:Corinneh#AlertNum
- User:Corinneh#AlertNumWU
- User:Corinneh#AlertavgdurPMA
- User:Corinneh#AlertavgdurwuPMA
- User:Corinneh#Alertdur
- User:Corinneh#AlertdurPMA
- User:Corinneh#AlertexpiredavgdurPMA
- User:Corinneh#AlertexpiredavgdurwuPMA
- User:Corinneh#AlertnumPMA
- User:Corinneh#AlertnumwuPMA
- User:Corinneh#AlertsExpiredNum
- User:Corinneh#AlertsExpiredNumWU
- User:Corinneh#AlertsexpirednumPMA
- User:Corinneh#AlertsexpirednumwuPMA
- User:Corinneh#AncePMA
- User:Corinneh#AnchPMA
- User:Corinneh#AncoPMA
- User:Corinneh#AnsplsabndwuPMA
- User:Corinneh#ApctPMA
- User:Corinneh#ApsPMA
- User:Corinneh#Asa
- User:Corinneh#AsaPMA
- User:Corinneh#AslPMA
- User:Corinneh#AtPMA
- User:Corinneh#Attcca
- User:Corinneh#AttccaPMA
- User:Corinneh#Attfa
- User:Corinneh#AttfaPMA
- User:Corinneh#Av
- User:Corinneh#AvPMA
- User:Corinneh#AvailpctPMA
- User:Corinneh#AvailpctwuPMA
- User:Corinneh#AvgACW
- User:Corinneh#AvgACWS
- User:Corinneh#AvgACWTime
- User:Corinneh#AvgDL
- User:Corinneh#AvgTalkTime
- User:Corinneh#AvgacwPMA
- User:Corinneh#AvgacwsPMA
- User:Corinneh#AvgacwtimePMA
- User:Corinneh#AvgdlPMA
- User:Corinneh#AvgtalktimePMA
- User:Corinneh#AvtT
- User:Corinneh#AvttPMA
dplreplace for anchor in page
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
- User:Corinneh#ASA_PMA
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Product | PMA |
Advisors Application | Contact Center Advisor |
Display Name | Available |
Internal Name | AA |
Description | Number of agents currently ready and waiting for next call. |
Channel | All |
Object Type | Application |
Source Type | Cisco ICM Services/Call Types, Cisco ICM Skill Groups, Genesys Virtual Queues, Genesys Queues, Genesys Agent Groups |
Expression | AgentState=(3,115) Genesys: 115 (WaitForNextCall) |
Summary Type | Count |
Time Profile | Point in Time |
Comment | |
Introduced | |
Discontinued | |
Modified |
Doc status = {{{docstatus}}}
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Product | PMA |
Advisors Application | Workforce Advisor |
Display Name | Available |
Internal Name | AA_WU |
Description | Number of agents currently in the ready state. |
Channel | Voice |
Object Type | Contact Group |
Source Type | Cisco ICM Services/Call Types, Cisco ICM Skill Groups, Genesys Virtual Queues, Genesys Queues, Genesys Agent Groups |
Expression | AA_WU Author's Note: What is above (AA_WU) is what you get from the Report Metrics manager; below is what we had in the doc previously. Do we want both here? Is the info below still true? |
Summary Type | Count |
Time Profile | Point in Time |
Comment | |
Introduced | |
Discontinued | |
Modified |
Doc status = {{{docstatus}}}
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Product | PMA |
Advisors Application | Contact Center Advisor |
Display Name | CallsCleared |
Internal Name | a_CallsCleared |
Description | Number of calls that cannot be distributed because the queue is full. These calls negatively affect reachability and service level. |
Channel | Voice |
Object Type | Application |
Source Type | Genesys Virtual Queues |
Expression | Cisco Services: N/A Cisco Call Types: N/A |
Summary Type | Sum |
Time Profile | Historical |
Comment | |
Introduced | |
Discontinued | |
Modified |
Doc status = {{{docstatus}}}
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{{{{{TMPL8}}}
|Product=PMA
|Name=Active Alerts, number of
|DisplayName=Active Alerts, number of
|InternalName=AlertNum
|Description=Number of active application alerts for the time period in the filter.
|Channel=Voice, WebChat, Email
|SourceType=Applications (NOTE: "Applications" is from the DB; book says "Threshold violation alerts".)
|SourceObject=Applications
|MetricType=raw
|StatServerMetricMapping=N/A
|Definition(Formula)=
|TimeProfile=Historical (NOTE: This is what gets pulled from DB; correct for 8.5.0? Should no longer be specific about 5 Min rolling/sliding and so on?)
|ThresholdType=Above
|Unit=Count
|Comment=
|Introduced=
|Removed=
|Modified=
}}
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S
dplreplace for anchor from template
- User:Corinneh#SCH
- User:Corinneh#SCHADHWU
- User:Corinneh#SCHDEV
- User:Corinneh#SCHDEVPCT
- User:Corinneh#STFT
- User:Corinneh#STFWU
- User:Corinneh#ServiceLevelCallsQHeld
- User:Corinneh#Slplsslabnwu
DPL matching PMA_Metric category
{{{{{TMPL8}}}
|Product=PMA
|AdvisorsApplication=Workforce Advisor
|DisplayName=Scheduled Staff Headcount
|InternalName=SCH
|Description=Tally of agents scheduled headcount to work in this business group.
|Channel=Voice
|ObjectType=Contact Group
|SourceType=
|Expression=None
|SummaryType=None
|TimeProfile=Point in Time
|Comment=
|Introduced=
|Removed=
|Modified= }}
{{{{{TMPL8}}}
|Product=PMA
|AdvisorsApplication=Workforce Advisor
|DisplayName=Scheduled Adherence (Staffed)
|InternalName=SCHADH_WU
|Description=Amount the staff deviated from the scheduled staff headcount as a percentage.
|Channel=Voice
|ObjectType=Contact Group
|SourceType=
|Expression=None
|SummaryType=COUNT
|TimeProfile=Point in Time
|Comment=
|Introduced=
|Removed=
|Modified= }}
{{{{{TMPL8}}}
|Product=PMA
|AdvisorsApplication=Workforce Advisor
|DisplayName=Dev From Sched
|InternalName=SCHDEV
|Description=Amount the actual staff deviated from the scheduled staff headcount.
|Channel=Voice
|ObjectType=Contact Group
|SourceType=
|Expression=None
|SummaryType=None
|TimeProfile=Point in Time
|Comment=
|Introduced=
|Removed=
|Modified= }}
{{{{{TMPL8}}}
|Product=PMA
|AdvisorsApplication=Workforce Advisor
|DisplayName=Scheduled Adherence (APS)
|InternalName=SCHDEVPCT
|Description=Amount the actual staff deviated from the scheduled staff headcount as a percentage.
|Channel=Voice
|ObjectType=Contact Group
|SourceType=
|Expression=None
|SummaryType=None
|TimeProfile=Point in Time
|Comment=
|Introduced=
|Removed=
|Modified= }}
{{{{{TMPL8}}}
|Product=PMA
|AdvisorsApplication=Workforce Advisor
|DisplayName=Act Staffed Time
|InternalName=STFT
|Description=Total amount of available time, where available time includes talk, wrap, and ready/available.
|Channel=Voice
|ObjectType=Contact Group
|SourceType=
|Expression=None
|SummaryType=None
|TimeProfile=Historical
|Comment=
|Introduced=
|Removed=
|Modified= }}
{{{{{TMPL8}}}
|Product=PMA
|AdvisorsApplication=Workforce Advisor
|DisplayName=Staffed
|InternalName=STF_WU
|Description=Number of agents logged on in zero or more agent groups assigned to take calls in the contact group.
|Channel=Voice
|ObjectType=Contact Group
|SourceType=
|Expression=None
|SummaryType=COUNT
|TimeProfile=Point in Time
|Comment=
|Introduced=
|Removed=
|Modified= }}
{{{{{TMPL8}}}
|Product=PMA
|DisplayName=test
|Name=ServiceLevelCallsQHeld
|StatServerMetric=ServiceLevelCallsQHeld LongestCallQueue
|TimeProfile=CollectorDefault
|TimeRange=GreaterThan20Secs
|Filtered=Yes
|Comment=
|UsedWith=No other metrics are based on this metric.
|Introduced=
|Removed=
|Modified= }}
{{{{{TMPL8}}}
|Product=PMA
|AdvisorsApplication=Workforce Advisor
|DisplayName=SL%(Plus Aband)
|InternalName=SLPLSLSABN_WU
|Description=Abandoned calls positively impact service level: Number of calls answered prior to the threshold plus the number of calls abandoned prior to the threshold, all divided by the number of calls that were answered. This treats these abandoned calls as though they were answered prior to the threshold.
|Channel=Voice
|ObjectType=Contact Group
|SourceType=
|Expression=None
|SummaryType=None
|TimeProfile=Historical
|Comment=
|Introduced=
|Removed=
|Modified= }}
Misc Other Tests
Link to labelled section (anchor from template):