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Jdruker/GCXI PG Queries Attributes
The "displayFolder" column should match the "Folder: {{{folder}}}" subhead and should always be populated.
- If "definedFolder" = the folder in the subhead, "displayFolder" = "definedFolder"
- Otherwise, "displayFolder" = "displaysInFolder"
Why are the query results sometimes correct and sometimes not? Compare the results on this page, which calls the top-level query for the Agent page and where some of the results are incomplete, with the results on User:Jdruker/GCXI_PG_Queries_Attributes2, where individual subordinate queries always seem to return full results.
Incomplete results on this page start from Folder: Agent > Detail > Ixn State.
Query for Agent attributes
Top-level query from Template:GCXI_Attributes_Display using diagnostic formatting template Template:GCXI_Attributes_DisplayDetails_Test. Results are inconsistent.
Folder: Agent
| attr | definedFolder | displaysInFolder | displayFolder | form | anchor |
|---|---|---|---|---|---|
| attr | definedFolder | displaysInFolder | displayFolder | form | anchor |
| Agent Group | Agent | Agent > Activity | Agent | AgentAgentGroup | |
| Agent Name | Agent | Agent > Activity | Agent | User Name • Last Name • First Name • Employee ID | AgentAgentName |
| Agent Resource Key | Agent | Agent | AgentAgentResourceKey | ||
| Group Combination Key | Agent | Agent | AgentGroupCombinationKey | ||
| Group Key | Agent | Agent | AgentGroupKey |
Showing 1 to 5 of 5 entries
Folder: Agent > Activity
| attr | definedFolder | displaysInFolder | displayFolder | form | anchor |
|---|---|---|---|---|---|
| attr | definedFolder | displaysInFolder | displayFolder | form | anchor |
| Agent Group | Agent | Agent > Activity | Agent > Activity | AgentAgentGroup | |
| Agent Name | Agent | Agent > Activity | Agent > Activity | User Name • Last Name • First Name • Employee ID | AgentAgentName |
Showing 1 to 2 of 2 entries
Folder: Agent > Activity > Activity Call Survey
There are no attributes in this folder.
Folder: Agent > Activity > Activity User Data Example
There are no attributes in this folder.
Folder: Agent > Activity > Queue
There are no attributes in this folder.
Folder: Agent > Detail
There are no attributes in this folder.
Folder: Agent > Detail > Ixn State
| attr | definedFolder | displaysInFolder | displayFolder | form | anchor |
|---|---|---|---|---|---|
| attr | definedFolder | displaysInFolder | displayFolder | form | anchor |
| Additional Info | Agent > Detail > Ixn State | Agent > Detail > Ixn State | AgentDetailIxnStateAdditionalInfo | ||
| End Timestamp | Agent > Detail > Ixn State | Agent > Detail > Ixn State | AgentDetailIxnStateEndTimestamp | ||
| Interaction Type | Agent > Detail > Ixn State | Agent > Detail > Ixn State | AgentDetailIxnStateInteractionType | ||
| Start Timestamp | Agent > Detail > Ixn State | Agent > Detail > Ixn State | AgentDetailIxnStateStartTimestamp | ||
| State | Agent > Detail > Ixn State | Agent > Detail > Ixn State | AgentDetailIxnStateState |
Showing 1 to 5 of 5 entries
Folder: Agent > Detail > Session
| attr | definedFolder | displaysInFolder | displayFolder | form | anchor |
|---|---|---|---|---|---|
| attr | definedFolder | displaysInFolder | displayFolder | form | anchor |
| Active | Agent > Detail > Session | Agent > Detail > Session | AgentDetailSessionActive | ||
| End Timestamp | Agent > Detail > Session | Agent > Detail > Session | AgentDetailSessionEndTimestamp | ||
| Session Key | Agent > Detail > Session | Agent > Detail > Session | AgentDetailSessionSessionKey | ||
| Start Timestamp | Agent > Detail > Session | Agent > Detail > Session | AgentDetailSessionStartTimestamp |
Showing 1 to 4 of 4 entries
Folder: Agent > Detail > State
| attr | definedFolder | displaysInFolder | displayFolder | form | anchor |
|---|---|---|---|---|---|
| attr | definedFolder | displaysInFolder | displayFolder | form | anchor |
| Active Reason | Agent > Detail > State | Agent > Detail > State | AgentDetailStateActiveReason | ||
| Active State | Agent > Detail > State | Agent > Detail > State | AgentDetailStateActiveState | ||
| End Timestamp | Agent > Detail > State | Agent > Detail > State | AgentDetailStateEndTimestamp | ||
| Reason Code | Agent > State and Reason | Agent > Detail > State | Agent > Detail > State | AgentStateandReasonReasonCode | |
| Reason Key | Agent > State and Reason | Agent > Detail > State | Agent > Detail > State | AgentStateandReasonReasonKey | |
| Reason Timestamp | Agent > Detail > State | Agent > Detail > State | AgentDetailStateReasonTimestamp | ||
| Reason Type Code | Agent > State and Reason | Agent > Detail > State | Agent > Detail > State | AgentStateandReasonReasonTypeCode | |
| Reason Value | Agent > State and Reason | Agent > Detail > State | Agent > Detail > State | AgentStateandReasonReasonValue | |
| Start Timestamp | Agent > Detail > State | Agent > Detail > State | AgentDetailStateStartTimestamp | ||
| State | Agent > Detail > State | Agent > Detail > State | State Type Code | AgentDetailStateState |
Showing 1 to 10 of 10 entries
Folder: Agent > Group Membership
| attr | definedFolder | displaysInFolder | displayFolder | form | anchor |
|---|---|---|---|---|---|
| attr | definedFolder | displaysInFolder | displayFolder | form | anchor |
| Agent Group | Agent > Group Membership | Agent > Group Membership | AgentGroupMembershipAgentGroup | ||
| Agent Name | Agent > Group Membership | Agent > Group Membership | User Name • Last Name • First Name • Employee ID | AgentGroupMembershipAgentName | |
| Agent Resource Key | Agent > Group Membership | Agent > Group Membership | AgentGroupMembershipAgentResourceKey | ||
| Date Added | Agent > Group Membership | Agent > Group Membership | AgentGroupMembershipDateAdded | ||
| Date Removed | Agent > Group Membership | Agent > Group Membership | AgentGroupMembershipDateRemoved | ||
| End TS | Agent > Group Membership | Agent > Group Membership | AgentGroupMembershipEndTS | ||
| Group Key | Agent > Group Membership | Agent > Group Membership | AgentGroupMembershipGroupKey | ||
| Start Date Time Key | Agent > Group Membership | Agent > Group Membership | AgentGroupMembershipStartDateTimeKey |
Showing 1 to 8 of 8 entries
Folder: Agent > State and Reason
| attr | definedFolder | displaysInFolder | displayFolder | form | anchor |
|---|---|---|---|---|---|
| attr | definedFolder | displaysInFolder | displayFolder | form | anchor |
| Agent Group | Agent | Agent > State and Reason | Agent > State and Reason | AgentAgentGroup | |
| Agent Name | Agent | Agent > State and Reason | Agent > State and Reason | User Name • Last Name • First Name • Employee ID | AgentAgentName |
| Group Combination Sess Key | Agent > State and Reason | Agent > State and Reason | AgentStateandReasonGroupCombinationSessKey | ||
| Reason Code | Agent > State and Reason | Agent > Detail > State | Agent > State and Reason | AgentStateandReasonReasonCode | |
| Reason Key | Agent > State and Reason | Agent > Detail > State | Agent > State and Reason | AgentStateandReasonReasonKey | |
| Reason Type Code | Agent > State and Reason | Agent > Detail > State | Agent > State and Reason | AgentStateandReasonReasonTypeCode | |
| Reason Value | Agent > State and Reason | Agent > Detail > State | Agent > State and Reason | AgentStateandReasonReasonValue | |
| Resource State Reason Key | Agent > State and Reason | Agent > State and Reason | AgentStateandReasonReasourceStateResourceKey | ||
| State Name | Agent > State and Reason | Agent > State and Reason | State Type Code | AgentStateandReasonStateName |
Showing 1 to 9 of 9 entries
Folder: Agent > State and Reason > Interaction State
There are no attributes in this folder.
Folder: Agent > State and Reason > Interaction State > Interaction Predictive Routing
There are no attributes in this folder.
Folder: Agent > State and Reason > Summarized State
There are no attributes in this folder.
This page was last edited on April 14, 2020, at 14:18.
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