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Jdruker/SIPCluster

Unsupported and Partially Supported Functionality

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[FDS: https://intranet.genesys.com/pages/viewpage.action?spaceKey=RDSIPS&title=SIP+Cluster+Feature+Support]

This topic provides high-level information about functionality that is not supported or is partially supported in this release of SIP Cluster. Consult the documentation of particular products and corresponding product teams for possible limitations of their products in the SIP Cluster architecture.

New format

Solution Limitations or differences
SIP Server Certain features or functionality are either not supported in SIP Cluster or are not fully supported. For full details, see:
Universal Routing The following Universal Routing functionality is not supported in SIP Cluster:
  • Certain functions and objects, see Routing Limitations
  • Some predefined statistics and predefined macros
  • Strategy for ring-no-answer situations
  • Cost-based routing
  • Load balancing
  • Agents participating in multiple outbound campaigns
Historical Reporting All ICON and Genesys Info Mart functionality is supported in SIP Cluster, but certain data is no longer reported or is reported differently. For more information, see Historical Reporting Deployment Considerations.
Web Services and Applications and Workspace Web Edition The following Workspace Web Edition 8.5.2 on-premises features are not supported for SIP Cluster:
  • Remote agent phone number support
  • Nailed up connection establishment on first call
  • Routing Point monitoring and coaching
Genesys Interaction Recording (GIR) The GIR solution is not yet available for SIP Cluster on premise deployment.

Unsupported SIP Server functionality

The following SIP Server functionality is not supported in SIP Cluster:

  • ACD Queues
  • Alternate Routing - Stranded Calls
  • Alternate Routing - Unresponsive ORS/URS
  • Associating an ACD Queue with a Routing Point
  • Asterisk Voice Mail Integration
  • Call Completion Features
  • Call Park/Retrieve
  • Call Pickup
  • Call Recording NETANN-Based
  • Supervision of Routing Points
  • Remote Supervision
  • Class of Service
  • Contact Header Handling Options
  • Dial Plan (only Feature Server dial plan is supported)
  • Dummy SDP
  • E911 Emergency Gateway
  • Find Me Follow Me
  • Hunt Goups
  • IMS Integration
  • Instant Messaging
  • ISCC (Multi-site support)
  • Media Server Reliability NETANN
  • Nailed-Up Connections
  • Network Attended Transfer
  • P-Access-Network-Info Private Header
  • Presence from Switches and Endpoints
  • Preview Interactions
  • Remote Server Registration
  • Shared Call Appearance
  • Smart OtherDN Handling
  • Trunk Capacity Support
  • Tromboning Control
  • Trunk Optimization for Multi-Site Transfers


Unsupported SIP Server configuration options

This list contains SIP Server configuration options that are not supported and not related to the functionality listed above.

Application level:

  • external-registrar
  • internal-registrar-enabled
  • internal-registrar-domains
  • internal-registrar-persistent
  • emergency-recording-cleanup-enabled
  • emergency-recording-filename
  • dtmf-payload
  • max-legs-per-sm
  • registrar-default-timeout
  • sip-retry-timeout
  • shutdown-sip-reject-code
  • sip-legacy-invite-retr-interval

DN level:

  • use-register-for-service-state

Partially supported SIP Server functionality

The following table presents SIP Server functionality partially supported in SIP Cluster. The table entries use these notations:

  • N—Not supported
  • Y—Supported
  • P—Partially supported
  • App—Application-level setting
  • DN—DN-level setting
  • AL—Agent Login-level setting
  • Ext—AttributeExtensions
  • RP—Routing Point
Feature Name Setting Level Supported Comments
Alternate Routing
sip-invite-timeout App Y
no-response-dn DN P It works but conflicts with Feature Server forwarding.
default-dn App, DN (RP) Y
router-timeout App Y
default-route-point App Y
Automatic Inactive Agent Logout
auto-logout-timeout App, DN (RP) P Only Application level is supported.
auto-logout-ready App, DN (RP) P Only Application level is supported.
logout-on-disconnect App, DN (RP) P Only Application level is supported.
Call Recording MSML-based
recording-filename App Y
msml-record-support App Y
record-consult-calls App Y
record DN P Only DN level is supported, but Agent Login level is not.
rtp-info-password (not in the DG) App Y
no-rtp-password-configured (not in the DG) App Y
RTP-PASSWORD (not in the DG) Ext Y
Dynamic Call Recording
id Ext N
record Ext P It is supported only in TRouteCall.
dest Ext N
params Ext N
Emulated Agents
emulate-login Ext N
emulated-login-state App, DN P Only Application level is supported.
agent-strict-id App N
sync-emu-agent App, DN N
override-switch-acw App N
untimed-wrap-up-value App N
wrap-up-time App, DN, Ext P Only Application and AttributeExtensions are supported.
wrap-up-threshold App N
legal-guard-time App, Ext Y
timed-acw-in-idle App Y
acw-in-idle-force-ready App Y
agent-emu-login-on-call App, DN, Ext N
agent-logout-on-unreg App, Ext N
enable-agentlogin-presence App N Implemented by Feature Server instead.
enable-agentlogin-subscribe App N Implemented by Feature Server instead.
auto-logout-ready App, DN P Only Application level is supported.
auto-logout-timeout App, DN P Only Application level is supported.
logout-on-disconnect App, Ext Y
logout-on-out-of-service App Y
reason-in-extension App N It is triggered by NOTIFY. But SIP Cluster does not know the agent state.
agent-logout-reasssoc App N TRegisterAddress from the same client name does not re-associate ownership, only TAgentLogin does.
Endpoint Service Monitoring
oos-check DN Y
oos-force DN Y
recovery-timeout DN Y
oos-options-max-forwards DN Y
sip-oos-enabled DN N Passive OOS is not supported.
No-Answer Supervision
*-no-answer-overflow App, DN, AL P agent-no-answer-overflow -- Only Application level is supported.
*-no-answer-action App, DN, AL P agent-no-answer-action -- Only Application level is supported.
*-no-answer-timeout App, DN, AL P agent-no-answer-timeout -- Only Application level is supported.
nas-private App Y
set-notready-on-busy App Y
NO_ANSWER_TIMEOUT Ext Y
NO_ANSWER_OVERFLOW Ext Y
NO_ANSWER_ACTION Ext Y
  • Multi-Site Supervision--Supervision works when a supervisor is in SIP Cluster and an agent is in the standalone switch. It does not work when a supervisor is on the standalone switch and an agent is in SIP Cluster.
This page was last edited on June 22, 2018, at 21:14.
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