Standard Response Library
Also known as SRL. In eServices, a library of standard responses that agents can use in replies to inbound e-mails, or that strategies can use in acknowledgments and autoresponses. Each standard response is assigned to exactly one category in the system; however, a category may have zero or many standard responses assigned to it.
See also Genesys Content Analyzer.
Glossary
(Update with the copy of version: Public) |
(Automated save: adding PEC_Migrated template.) |
||
| Line 1: | Line 1: | ||
= Standard Response Library options= | = Standard Response Library options= | ||
| + | |||
| + | {{Template:PEC_Migrated}} | ||
| + | |||
| + | |||
{{CloudStep_Stack | {{CloudStep_Stack | ||
Latest revision as of 23:36, June 21, 2020
Standard Response Library options
Important
This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Genesys Engage cloud for Administrators.
In the Standard Response Library section, you can enable or disable the Standard Response Library and the ability to Quick Search within the library. You can also apply a filter to specify what response categories are available to the agent in Agent Desktop.
This page was last edited on June 21, 2020, at 23:36.
Comments or questions about this documentation? Contact us for support!