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*To choose the version that appears on the Standard Response pane, select the check box for the version you want and click '''Restore'''. | *To choose the version that appears on the Standard Response pane, select the check box for the version you want and click '''Restore'''. | ||
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Revision as of 11:51, October 2, 2020
Create and Manage Multiple Versions
Important
This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Genesys Engage cloud for Administrators.
To create multiple versions of your Standard Response:
Click History under your Standard Response in the Category Tree to open the History configuration page.
- When you save a new version, it retains everything except for attachments.
- After you save multiple versions, use the Remove and Restore buttons to manage them.
- To choose the version that appears on the Standard Response pane, select the check box for the version you want and click Restore.
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