Documentation:PSAAS:Administrator:FCinKM:Public

How to Create and Insert Field Codes

Important

This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Genesys Engage cloud for Administrators.

Using Field Codes includes:

• Creating Field Codes
• Inserting Field Codes into a Standard Response

Creating Field Codes

From the Knowledge Manager browser window:

1. Select the language and Field Codes from the drop-down menus.
2. Click New.
   
   
3. To configure your new Field Code, enter the properties you need in the Field Code configuration pane and then click Save.
   
   

   
   The new Field Code appears in the Category Tree pane. You can edit a Field Code anytime by double-clicking it in the Category Tree.

4. Enter a name and (optionally) a description for the field code.
5. Select System and/or Custom variables from the drop-down lists.
6. Click Insert to populate the text box with the selected variables.
   See a detailed discussion of variables in Knowledge Manager.

   If the custom variable you need is not in the list, you can [+] create a custom variable.

   1. Click Create Custom Variable. The Custom Variable dialog box appears.
   2. Enter a name (required) and description (optional).
      Important

      The name must consist only of alphanumeric characters or underscores.
   3. Select String or Integer for the type.
   4. Enter a default value. This is mandatory.
   5. Click Add. The new custom variable appears in the list.
      
      Important

      You can also use this dialog box to edit and delete (Remove) existing custom variables.
   6. Click OK.

7. Enter any other desired text in the Text field. This text must conform to the rules described in Using Formulas in Field Codes.
8. Click Check to verify that the field code is well-formed (that is, that it has no typographical errors, missing parentheses, and so on).

For detailed help constructing Field Codes, see Using Formulas in Field Codes. For examples showing the use of a custom variable and of a complex Field Code, see Field Code Examples.

Inserting Field Codes into a Standard Response

To insert Field Codes:

1. Select a Standard Response from the Category Tree or else create a new Standard Response.

Important

Standard Responses that are intended for use in FAQ objects should not contain field codes.

You can insert Field codes in two ways:

• Plain text version:
  1. Click in the plain text area. A table of field codes displays to the right (if you click elsewhere the table disappears).
  2. Drag and drop the field code from the table into the standard response.
• HTML version:
  1. Move the cursor to the right to make the field code table display.
  2. Double-click a field code to insert it in the standard response.

1. Click Insert Field Code to display a list of all the available field codes.
2. Select a field code and click OK to insert it, together with its required delimiters (<$ $>), into the Standard Response.
3. Click Check Field Codes to see the standard response with the Field Codes rendered, showing the default values for each Field Code.