Documentation:PSAAS:Recording:questionlibrary:Public

Question Library

Important

This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Recording in Genesys Engage cloud.

A Quality Management form must contain one or more questions. Each question is part of a group. The question group can be saved for later use in the Question library. Once a question group is saved in the Question library, you can add it to one or more forms as often as required. You can also edit a question group either in the Question library or in the form. Once you edit and change a question group in the form, you can give it a new name and add it to the Question library as a new question group.

With the Quality Management - Question library you can:
Add a question group to a form
Create a question group
Edit a question group

Add a question group to form

1. Click Quality > Forms Manager. The Forms Manager grid appears.
2. Click New Form or the name of an existing form in the Name column.
3. Click Insert Group > From Library.... The Insert question group window appears.
4. Select the question group(s) you want to add to the form.
5. Click Insert. The question group is added to the form.

Create a question group

1. Click Quality > Forms Manager. The Forms Manager grid appears.
2. Click New Form or open an existing form.
3. Click Insert Group and select one of the following options:
   • Insert Group - To create a new empty group.
   • Yes / No - To create a new group with one Yes No question.
   • Multiple Choice - To create a new group with one Multiple Choice question.
   • Choose from list - To create a new group with one Choose from list question.
   • Free form - To create a new group with one Free form question.
   • Sliding scale - To create a new group with one Sliding scale question.
   • From Library... - To enter an existing question group.
   For details about each question type, see Form Questions.
4. Enter a group name in the Untitled Group field.
5. Add one or more questions to the group.
6. Click Add to library.... The Add to Question Library window appears.
7. Click Add. A success message appears.
Important
If a question group with the same name already exists you will be asked to give the question group a new name.
8. Click View in Question Library. The Question Group Library window is opened and the question group appears among the list of existing question groups.
9. Click Cancel to close the library.

Edit a question group

1. Click Quality > Forms Manager. The Forms Manager grid appears.
2. Click New Form or open an existing form.
3. Create a new group and click Add to library... (see: Create a question group) or click Insert Group > From Library....
4. From the Question Group list, select the question group you want to edit.
5. Click Edit and add/remove questions from the group.
6. Click Save. The question group is saved with your changes.