UG Table of Contents Page

Genesys Interactive Insights User's Guide title: Genesys Interactive Insights User's Guide

• Introducing Genesys Interactive Insights title: Introducing Genesys Interactive Insights
  
  • New In This Release title: New In This Release
    
• Licensing Restrictions title: Licensing Restrictions
  
• Understanding the GUI title: Understanding the GUI
  
• Managing Your BO Environment title: The BO Environment
  
  • Managing Folders does not exist. Click to create Managing Folders in 8.1.3
    
  • Managing Servers does not exist. Click to create Managing Servers in 8.1.3
    
  • Managing Connections does not exist. Click to create Managing Connections in 8.1.3
    
  • Managing the Universe does not exist. Click to create Managing the Universe in 8.1.3
    
  • Managing Users, Groups, and Access Levels does not exist. Click to create Managing Users, Groups, and Access Levels in 8.1.3
    

Understanding the Reports title: Understanding the Reports

• About the GI2 Reports does not exist. Click to create About the GI2 Reports in 8.1.3
  
  • Common Elements of Design Across All Reports title: Common Elements of Design Across All Reports
    
• Report Nuances in Web Intelligence does not exist. Click to create Report Nuances in Web Intelligence in 8.1.3
  
  • Using the Prompts title: #Preset_Date_Prompts|Preset Date Prompts
    
  • Drilling Up and Drilling Down does not exist. Click to create Drilling Up and Drilling Down in 8.1.3
    
  • Refreshing Data does not exist. Click to create Refreshing Data in 8.1.3
    
  • Printing Reports does not exist. Click to create Printing Reports in 8.1.3
    
• Managing Performance title: Managing Performance
  
  • Maintaining High Performance does not exist. Click to create Maintaining High Performance in 8.1.3
    
  • Optimal Time to Run Reports does not exist. Click to create Optimal Time to Run Reports in 8.1.3
    
  • Preventing Large Amounts of Data from Crashing the WebI Server title: Preventing Large Amounts of Data from Crashing the WebI Server
    
    • Managing the Memory Pool Size of Your Web Server does not exist. Click to create Managing the Memory Pool Size of Your Web Server in 8.1.3
      
    • Managing the Virtual Memory of Your Host does not exist. Click to create Managing the Virtual Memory of Your Host in 8.1.3
      
    • Managing the WebI Document Cache does not exist. Click to create Managing the WebI Document Cache in 8.1.3
      
  • What 0 Signifies in the Interactive Insights Reports title: What 0 Signifies in the Interactive Insights Reports
    
• Personalizing Report Instances title: Personalizing Report Instances
  
  • Creating a Dynamic Profile Within CMS title: Step 1: Creating a Dynamic Profile Within CMS
    
  • Applying the Profile to a Publication title: Step 2: Applying the Profile to a Publication
    
  • Modifying the Agent Name Dimension title: Step 3: Modifying the Agent Name Dimension
    
  • Limitations title: Limitations
    

Understanding the Universe title: Understanding the Universe

• About the GI2 Universe does not exist. Click to create About the GI2 Universe in 8.1.3
  
• The GI2 Universe in Designer does not exist. Click to create The GI2 Universe in Designer in 8.1.3
  
  • Reference Metric ID does not exist. Click to create Reference Metric ID in 8.1.3
    
  • Classification of Measures title: Classification of Measures
    
  • Naming Convention does not exist. Click to create Naming Convention in 8.1.3
    
  • Available Media Types title: Available Media Types
    
  • Source of Aggregated Information title: Source of Aggregated Information
    
  • Measure Maps title: Measure Maps
    
  • How Media-Neutral Measures Map to Call-Centric Terminology title: How Media-Neutral Measures Map to Call-Centric Terminology
    

Customizing the GI2 Universe and Reports title: Customizing the GI2 Universe and Reports

• Customizing Measure Definitions title: Customizing Measure Definitions
  
• Resetting Dimensions to Distinguish Same-Named Queues title: Resetting Dimensions to Distinguish Same-Named Queues
  
• Creating Week-Level Reports title: Creating Week-Level Reports
  
• Using 15-Minute Aggregation title: Using 15-Minute Aggregation
  
• Removing Fields from Reports title: Removing Fields from Reports
  
  • Remove Objects from the Presentation Layer title: Remove Objects from the Presentation Layer
    
  • Remove Combination Objects title: Remove Combination Objects
    
• Using Attached Data title: Using Attached Data
  
  • Attached Data Example–Product Line and Product title: Attached Data Example–Product Line and Product
    
  • Configuring Social Media User Data title: Configuring Social Media User Data
    
  • Special Note about Numeric User Data title: Special Note about Numeric User Data
    
• Changing the Forecast title: Changing the Forecast
  
  • Swapping the Forecast Measure does not exist. Click to create Swapping the Forecast Measure in 8.1.3
    
  • Managing the Report’s Dimensions title: Managing the Report’s Dimensions
    
• Using Cascading Prompts title: Using Cascading Prompts
  
  • Modify the Universe LOVs title: Modify the Universe LOVs
    
  • Modifying the Report Query title: Modifying the Report Query
    
  • Limitations title: Limitations
    
• Reporting Outside the GMT Time Zone title: Reporting Outside the GMT Time Zone
  
• Setting the Scope of Analysis title: Setting the Scope of Analysis
  
• Troubleshooting Incompatibility title: Troubleshooting Incompatibility
  
  • Incompatible Objects title: Incompatible Objects
    
  • Ambiguous Queries title: Ambiguous Queries
    

Upgrading Interactive Insights Reports title: Upgrading Interactive Insights Reports

• Prerequisites title: Prerequisites
  
• Overview of the Upgrade Utility title: Overview of the Upgrade Utility
  
• Preparing the Environment title: #Running_the_Upgrade_Utility|Running the Upgrade Utility
  
  • gi2_setenv title: gi2_setenv
    
  • gi2_upgrade_universe title: gi2_upgrade_universe
    
• Running the Upgrade Utility title: Running the Upgrade Utility
  

More Information title: More Information