Genesys Cloud - Premier Edition : Virtual Contact Center (VCC) Genesys Cloud - Premier Edition : Virtual Contact Center (VCC) architecture leverages the world-class SIP-server with advanced routing features at Genesys’s core and is delivered as an on-demand service. With a cloud-based solution, agent set-up, whether in-office or remote, takes place in minutes. Easily assign and modify skills for agents. Iteratively improve productivity and statistics in real-time by monitoring agent activity and reviewing historical reports.

Helpful Links

Release Note

• VCC 2.5.4 Release Note

Find user guides for the application that you use in the Genesys Cloud - Premier Edition: Virtual Contact Center

VCC Agent Desktop Guide Learn how to handle interactions and work with your team.

VCC Dashboard Guide Learn how to manage your team and view reports.

VCC Historical Reporting Guide Learn how to use the information found in the VCC historical reports.