Genesys Cloud - Premier Edition: Virtual Contact Center (VCC)

Genesys Cloud - Premier Edition: Virtual Contact Center (VCC) architecture leverages the world-class SIP-server with advanced routing features at Genesys’s core and is delivered as an on-demand service. With a cloud-based solution, agent set-up, whether in-office or remote, takes place in minutes. Easily assign and modify skills for agents. Iteratively improve productivity and statistics in real-time by monitoring agent activity and reviewing historical reports.

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Find information for the application that you use in the Genesys Cloud - Premier Edition: Virtual Contact Center

VCC Agent Desktop Help Learn how to handle interactions and work with your team.

VCC Dashboard Help Learn how to manage your team and view reports.

VCC Historical Reporting Help Learn how to use the information found in the VCC historical reports.

VCC Solution Guide Learn how VCC can support your contact center.

2.5.9 New Chat Feature Highlights Learn about the new chat features for this release.

2.5.9 New Email Feature Highlights Learn about the new chat features for this release.

2.5.9 New Outbound Feature Highlights Learn about the new chat features for this release.

VCC 2.5.8 New Feature Highlights Video Learn about the new features for this release.

VCC 2.5.8 Release Note

CX Builder User Guide Basic information regarding CX Builder.

Engage Help Help and related links for Engage.