eServices
What is eServices?
eServices (called Multimedia in release 8.0.0 and earlier) is a platform on which you can assemble a coordinated suite of components that processes, manages, and archives customer/agent interactions in the media of your choice, including social media. This documentation set should give you most of the information you need in order to deploy and use eServices.
Helpful Links
Release Notes
CD Readme
Release Advisory
Wizard Advisory
Current documentation set for eServices 8.1
Find information about architecture, components, and procedures for deploying eServices in your contact center.
This guide provides you with information on eServices configuration options and on field codes used in standard responses.
Learn the concepts, terminology, and procedures relevant to eServices.
Find information that you can use to customize the sample web pages that illustrate eServices functionality.
Learn how to use Genesys Social Engagement.
Learn about the user interfaces provided with eServices.
We are presently moving our documentation content to a new corporate server.
During this transition, you can find content from earlier releases on the former Knowledge Base:
Documentation on Knowledge Base
Comments or questions about this documentation? Contact us for support!