Genesys Technical Documentation

To find documentation for your product, look in the categories below. If you can't find it there, try the drop-down list on the left.

• Inbound Voice
  • Genesys Voice Platform
  • Universal Routing
  • Composer
  • IVR Interface

• Outbound Voice
  • Outbound Contact
  • UC Connector

• Genesys SIP
  • SIP Server
  • SIP Cluster
  • SIP Voicemail

• CIM Platform
  • Management Framework
  • Stat Server
  • T-Servers

• Composer
  • Routing Applications User's Guide
  • Deployment Guide
  • Composer Help

• Genesys Rules System
  • Deployment Guide
  • Authoring Tool Help
  • Development Tool Help

• Genesys Agent Scripting
  • Deployment Guide
  • User's Guide

• Web Customer Service
  • eServices
  • Context Services

• Performance Management Advisors
• Workforce Management
• Interaction Workspace
• intelligent Workload Distribution

• eServices
  • Social Media Solution Guide
  • Web Client API Guide

• intelligent Workload Distribution
  • Deployment Guide
  • Data Mart Reference Guide
  • Help
• Interaction Workspace
  • Deployment Guide
  • User's Guide
  • Help File
• Genesys Desktop
  • Deplyoyment Guide
  • Desktop Agent Help
  • Desktop Help
• Gplus Adapters
  • Release Notes

• Hosted Provider Edition
• Cloud Connect for the Salesforce Service Cloud

• Genesys Mobile Services

• SIP Cluster
• UC Connect

• Reporting and Reporting Templates
  • Deployment Guide
  • CCPulse+ Administrator's Guide
  • Technical Reference Overview
• Interaction Concentrator
• Genesys Info Mart
• Reporting and Analytics Aggregates
  • Deployment Guide
  • Reference Manual
  • User's Guide
• Genesys Interactive Insights
• Stat Server
• License Reporting Manager

• Genesys SDKs
• Platform SDK
• SIP Endpoint SDK
• Interaction SDK
• Context Services
  • User's Guide
  • Developer's Guide
  • Conversation Manager