eServices
What is eServices?
eServices (called Multimedia in release 8.0.0 and earlier) is a platform on which you can assemble a coordinated suite of components that processes, manages, and archives customer/agent interactions in the media of your choice, including social media. This documentation set should give you most of the information you need in order to deploy and use eServices.
Helpful Links
Release Notes
CD Readmes
Release Advisory
eServices 8.1.x Release Advisory
Wizard Advisory
eServices 8.1.x Wizard Advisory
Other eServices Information
Current documentation set for eServices 8.1
Find information about architecture, components, and procedures for deploying eServices in your contact center.
Find information on eServices configuration options and on field codes used in standard responses.
Learn the concepts, terminology, and procedures relevant to eServices.
Learn how to customize the sample web pages that illustrate eServices functionality.
Learn how to use Genesys Social Messaging.
Learn about the user interfaces provided with eServices.
Helpful Links
Release Notes
International Release Notes
International Release Notes 8.0.x
CD Readmes
Release Advisory
Wizard Advisory
Current documentation set for eServices (Multimedia) 8.0
Find information about architecture, components, and procedures for deploying eServices in your contact center.
Find information on eServices configuration options and on field codes used in standard responses.
Learn the concepts, terminology, and procedures relevant to eServices.
Learn how to customize the sample web pages that illustrate eServices functionality.
Learn how to use Genesys Social Messaging.
Learn about the user interfaces provided with eServices.
Helpful Links
Release Notes
CD Readmes
Release Advisory
Wizard Advisory
Current documentation set for Multimedia 7.6
Deployment GuidePDF
Find information about architecture, components, and procedures for deploying Multimedia in your contact center.
Find information on Multimedia configuration options and on field codes used in standard responses.
Learn the concepts, terminology, and procedures relevant to Multimedia.
Learn how to customize the sample web pages that illustrate Multimedia functionality.
Learn about the structure of the Universal Contact Server database.
Learn about the user interfaces provided with Multimedia.
Helpful Links
Release Notes
Release Advisory
Wizard Advisory
Current documentation set for Multimedia 7.5
Find information about architecture, components, and procedures for deploying Multimedia in your contact center.
Find information on Multimedia configuration options and on field codes used in standard responses.
Learn the concepts, terminology, and procedures relevant to Multimedia.
Learn about the user interfaces provided with Multimedia.
Helpful Links
Current documentation set for Multimedia 7.2
Deployment Guide PDF
Find information about architecture, components, and procedures for deploying Multimedia in your contact center.
Learn about the user interfaces provided with Multimedia.
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