eServices
What is eServices?
eServices (called Multimedia in release 8.0.0 and earlier) is a platform on which you can assemble a coordinated suite of components that processes, manages, and archives customer/agent interactions in the media of your choice, including social media. This documentation set should give you most of the information you need in order to deploy and use eServices.
Helpful Links
Release Notes
CD Readmes
Release Advisory
eServices 8.1.x Release Advisory
Wizard Advisory
eServices 8.1.x Wizard Advisory
Other eServices Information
Current documentation set for eServices 8.1
Helpful Links
Release Notes
International Release Notes
International Release Notes 8.0.x
CD Readmes
Release Advisory
Wizard Advisory
Current documentation set for eServices (Multimedia) 8.0
Helpful Links
Release Notes
CD Readmes
Release Advisory
Wizard Advisory
Current documentation set for Multimedia 7.6
Find information about architecture, components, and procedures for deploying Multimedia in your contact center.
Helpful Links
Release Notes
CD Readmes
For this release, product readmes are available on the Product CD.
Release Advisory
Wizard Advisory
Current documentation set for Multimedia 7.5
Helpful Links
Release Notes
CD Readmes
For this release, product readmes are available on the Product CD.
Release Advisory
Wizard Advisory
Current documentation set for Multimedia 7.2
Find information about architecture, components, and procedures for deploying Multimedia in your contact center.