Outbound Contact

Outbound Contact is an automated system for creating, modifying, running, and reporting on outbound campaigns for proactive customer contact. Outbound Contact Server (OCS) provides automated dialing and call-progress detection, so that an agent is required only when a customer is connected. OCS also intelligently uses customer data to ensure that campaigns are contacting the right customers, not just a large number of customers.

Important

The PDF versions of the 8.1 Deployment Guide and Reference Manual are no longer updated. For the latest changes and corrections, please see the wiki versions.

Release Notes

Outbound Contact Server 8.1.x Release Note

Call Progress Detection Server 8.1.x Release Note

Documentation

Outbound Contact 8.1 Deployment Guide wiki

Use this guide to install and configure components and applications used to run Outbound Contact.

Outbound Contact 8.1 Reference Manual wiki

Use this guide to find reference information used to configure and install Outbound Contact.

Outbound Contact 8.1.2 Deployment Guide"> Outbound Contact 8.1.2 Deployment Guide

Use this guide to install and configure components and applications used to run OCS 8.1.2.

Readmes and Advisories

Outbound Contact Server 8.1.x ReadMe

Outbound Contact CPD Server 8.1 Read Me

Outbound Contact 8.1.x Release Advisory

Call Progress Detection Server 8.1.x Release Advisory

Release Notes

Outbound Contact Server 8.0.x Release Note

Call Progress Detection Server 8.0.x Release Note

Documentation

Outbound Contact 8.0 Deployment Guide"> Outbound Contact 8.0 Deployment Guide

Use this guide to install and configure components and applications used to run Outbound Contact.

Outbound Contact 8.0 Reference Manual"> Outbound Contact 8.0 Reference Manual

Use this guide to find reference information used to configure and install Outbound Contact.

Genesys Proactive Contact 8.0 Solution Guide"> Genesys Proactive Contact 8.0 Solution Guide

Use this to configure a solution with GVP 8.1.1, Outbound Contact 8.0, and SIP Server 8.0.

Readmes and Advisories

Outbound Contact 8.0.x ReadMe

CPD Server 8.0.x ReadMe

Outbound Contact 8.0.x Release Advisory

CPD Server 8.0.x Release Advisory

Proactive Contact Solution 8.0.x Release Advisory

Release Notes

Outbound Contact Server 7.6.x

Call Progress Detection Server 7.6.x

Outbound Contact Manager 7.6.x

Documentation

Outbound Contact 7.6 Deployment Guide"> Outbound Contact 7.6 Deployment Guide

Use this guide to install and configure components and applications used to run Outbound Contact.

Outbound Contact 7.6 Reference Manual"> Outbound Contact 7.6 Reference Manual

Use this guide to find reference information used to configure and install Outbound Contact.

Outbound Contact 7.6 Help"> Outbound Contact 7.6 Help

Use this guide to find information about how to use OCS.

International Release Notes

Outbound Contact International Release Notes

Readme and Advisories

Outbound Contact 7.6.x ReadMe

CPD Server 7.6.xRead Me

Outbound Contact 7.6.x Release Advisory

CPD Server Release Advisory 7.6.x

Outbound Contact Videos

Click on any of these excerpts from full-length Genesys University training videos:

What is Outbound?	Calling Lists and Campaign Groups	Operating Calling Lists
Outbound and Proactive Contact	Callflow Diagram	Seizing Demystified, Progressive vs. Predictive