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T-Servers

T-Server is the Genesys software component that provides an interface between your telephony hardware and the rest of the Genesys software components in your enterprise. It translates and keeps track of events and requests that come from, and are sent to, the CTI link in the telephony device. T-Server is a TCP/IP-based server that can also act as a messaging interface between T-Server clients. It is the critical point in allowing your Genesys solution to facilitate and track the contacts that flow through your enterprise.

Important! The following T-Servers entered End of Life (EOL) on August 31, 2016. The enter End of Maintenance (EOM) and reach End of Support (EOS) on the dates provided:

  • EOM: December 31, 2016, EOS - December 31, 2016
    • T-Server for Avaya INDeX
    • T-Server for Cisco Unified Contact Center Enterprise (UCCE)
    • T-Server for Huawei NGN UAP8100
    • T-Server for Siemens Hicom 300E/300H
  • EOM - Feburary 28, 2018, EOS - August 31, 2018
    • T-Server for Alcatel OmniPCX Office (OXO)/A4200
    • T-Server for Aspect ACD
    • T-Server for EADS M6500
    • T-Server for EADS Telecom Intecom M6880 (PointSpan)
    • T-Server for Nortel Communication Server 1000
    • T-Server for Nortel Communication Server 2000/2100 - X.25 flavor only (CS2K)
    • T-Server for Spectrum
    • T-Server for Siemens HiPath DX
    • T-Server for Tadiran Coral

Release Notes

Documentation for Media 8.1

Documentation for Network Media Interfaces 8.1

Documentation for Other T-Server 8.1 Products

Readmes and Advisories

Release Notes

Documentation for Media 8.0

Documentation for Network Media Interfaces 8.0

Documentation for Other T-Server 8.0 Products

Readmes and Advisories

Release Notes

Documentation for Media 7.6

Documentation for Network Media Interfaces 7.6

Documentation for Other T-Server 7.6 Products

Readmes and Advisories

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