Workspace Web Edition Help
Note: This is restricted release documentation, and therefore is subject to change and is not complete. Some features that are described in this documentation might not be fully implemented in the application.
Note: The following features are for the restricted release and the pre-release of Workspace Web Edition.
Restricted release:
- Voice without contact
Pre-release:
- Chat
- Contact directory & history
- Workbins
- Notes
What is Workspace Web Edition?
Workspace Web Edition is an HTML 5 thin-client application that provides agents and knowledge workers with non-intrusive access to the information, processes, and applications that they need to perform their jobs more efficiently and to ensure increased customer satisfaction.
This documentation gives you the information that you need to use the Workspace Web Edition agent desktop applications. Workspace allows agents to manage customer interaction. The capabilities to do so are grouped as follows: