Genesys Expert Contact

Genesys Genesys Expert Contact extends a company's resources to manage customer interactions (voice/data delivery and e-mail) beyond the traditional contact center. Through the addition of two components (Genesys Agent Desktop and CTI-Less T-Server), this product enables a company to include people, located in back offices, branch offices, and other remote locations, as experts, without requiring a PBX/CTI (computer-telephony integration) link at these locations.

Important

This product entered End of Life (EOL) on August 1, 2017. It enters End of Maintenance on February 1, 2019, and reaches End of Support on August 1, 2019. If you have questions, contact your account representative.

Release Notes

CTI-Less T-Server 7.6.x

Documentation

Deployment Guide"> Deployment Guide

Use this guide to install and configure Genesys Expert Contact.

Readme and Advisories

CD 7.6.x Read Me

Genesys Expert Contact 7.6.x Release Advisories