UG Table of Contents Page

Genesys Interactive Insights User's Guide title: Genesys Interactive Insights User's Guide

*Introducing Genesys Interactive Insights title: Introducing Genesys Interactive Insights

 **New In This Release title: New In This Release

*Licensing Restrictions title: Licensing Restrictions

Understanding the GUI title: Understanding the GUI

*Managing Your BO Environment title: The BO Environment

 **Managing Folders does not exist. Click to create Managing Folders in 8.1.3

 **Managing Servers does not exist. Click to create Managing Servers in 8.1.3

 **Managing Connections does not exist. Click to create Managing Connections in 8.1.3

 **Managing the Universe does not exist. Click to create Managing the Universe in 8.1.3

 **Managing Users, Groups, and Access Levels does not exist. Click to create Managing Users, Groups, and Access Levels in 8.1.3

Understanding the Reports title: Understanding the Reports

• About the GI2 Reports does not exist. Click to create About the GI2 Reports in 8.1.3
  

**Common Elements of Design Across All Reports title: Common Elements of Design Across All Reports

• Report Nuances in Web Intelligence does not exist. Click to create Report Nuances in Web Intelligence in 8.1.3
  

**Using the Prompts title: #Preset_Date_Prompts|Preset Date Prompts

**Drilling Up and Drilling Down does not exist. Click to create Drilling Up and Drilling Down in 8.1.3

**Refreshing Data does not exist. Click to create Refreshing Data in 8.1.3

**Printing Reports does not exist. Click to create Printing Reports in 8.1.3

• Managing Performance title: Managing Performance
  

**Maintaining High Performance does not exist. Click to create Maintaining High Performance in 8.1.3

**Optimal Time to Run Reports does not exist. Click to create Optimal Time to Run Reports in 8.1.3

**Preventing Large Amounts of Data from Crashing the WebI Server title: Preventing Large Amounts of Data from Crashing the WebI Server

 ***Managing the Memory Pool Size of Your Web Server does not exist. Click to create Managing the Memory Pool Size of Your Web Server in 8.1.3

 ***Managing the Virtual Memory of Your Host does not exist. Click to create Managing the Virtual Memory of Your Host in 8.1.3

 ***Managing the WebI Document Cache does not exist. Click to create Managing the WebI Document Cache in 8.1.3

**What 0 Signifies in the Interactive Insights Reports title: What 0 Signifies in the Interactive Insights Reports

• Personalizing Report Instances title: Personalizing Report Instances
  

**Creating a Dynamic Profile Within CMS title: Step 1: Creating a Dynamic Profile Within CMS

**Applying the Profile to a Publication title: Step 2: Applying the Profile to a Publication

**Modifying the Agent Name Dimension title: Step 3: Modifying the Agent Name Dimension

**Limitations title: Limitations

Understanding the Universe title: Understanding the Universe

• About the GI2 Universe does not exist. Click to create About the GI2 Universe in 8.1.3
  
• The GI2 Universe in Designer does not exist. Click to create The GI2 Universe in Designer in 8.1.3
  

**Reference Metric ID does not exist. Click to create Reference Metric ID in 8.1.3

**Classification of Measures title: Classification of Measures

**Naming Convention does not exist. Click to create Naming Convention in 8.1.3

**Available Media Types title: Available Media Types

**Source of Aggregated Information title: Source of Aggregated Information

**Measure Maps title: Measure Maps

**How Media-Neutral Measures Map to Call-Centric Terminology title: How Media-Neutral Measures Map to Call-Centric Terminology

Customizing the GI2 Universe and Reports title: Customizing the GI2 Universe and Reports

• Customizing Measure Definitions title: Customizing Measure Definitions
  
• Resetting Dimensions to Distinguish Same-Named Queues title: Resetting Dimensions to Distinguish Same-Named Queues
  
• Creating Week-Level Reports title: Creating Week-Level Reports
  
• Using 15-Minute Aggregation title: Using 15-Minute Aggregation
  
• Removing Fields from Reports title: Removing Fields from Reports
  

**Remove Objects from the Presentation Layer title: Remove Objects from the Presentation Layer

**Remove Combination Objects title: Remove Combination Objects

• Using Attached Data title: Using Attached Data
  

**Attached Data Example–Product Line and Product title: Attached Data Example–Product Line and Product

**Configuring Social Media User Data title: Configuring Social Media User Data

**Special Note about Numeric User Data title: Special Note about Numeric User Data

• Changing the Forecast title: Changing the Forecast
  

**Swapping the Forecast Measure does not exist. Click to create Swapping the Forecast Measure in 8.1.3

**Managing the Report’s Dimensions title: Managing the Report’s Dimensions

• Using Cascading Prompts title: Using Cascading Prompts
  

**Modify the Universe LOVs title: Modify the Universe LOVs

**Modifying the Report Query title: Modifying the Report Query

**Limitations title: Limitations

• Reporting Outside the GMT Time Zone title: Reporting Outside the GMT Time Zone
  
• Setting the Scope of Analysis title: Setting the Scope of Analysis
  
• Troubleshooting Incompatibility title: Troubleshooting Incompatibility
  

**Incompatible Objects title: Incompatible Objects

**Ambiguous Queries title: Ambiguous Queries

Upgrading Interactive Insights Reports title: Upgrading Interactive Insights Reports

• Prerequisites title: Prerequisites
  
• Overview of the Upgrade Utility title: Overview of the Upgrade Utility
  
• Preparing the Environment title: #Running_the_Upgrade_Utility|Running the Upgrade Utility
  

**gi2_setenv title: gi2_setenv

**gi2_upgrade_universe title: gi2_upgrade_universe

• Running the Upgrade Utility title: Running the Upgrade Utility
  

More Information title: More Information