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TLS Security Protocol Support

If you deal with sensitive data, a top priority for you is conforming to the PCI DSS-compliance standards to safeguard your customers and protect your brand is a top priority.

30 June, 2018 was the deadline to disable SSL/early TLS and implement a more secure encryption protocol – TLS 1.1 or higher (TLS v1.2 is strongly encouraged) in order to meet the PCI Data Security Standard (PCI DSS). It is possible for a customer to use the Genesys suite of products in a manner that complies with the security-related business standards such as PCI DSS. However, Genesys products are only tools for the customer to use and the products do not ensure or enforce compliance with these standards. It is solely the customer's responsibility to ensure that the use of the Genesys suite of products complies with these business standards. Genesys recommends that the customer take steps for ensuring compliance with these business standards and other applicable local security requirements as well. PCI compliance requires several other measures by enterprises.

This page provides general information relevant to Genesys products' support for TLS 1.2.

Product Product Connections TLS 1.2 Support Release # Compatible with SHA2 certificates
Sec-Protocol Option Support
 Conditions
Universal Contact Server
   8.5.300.01
Yes
Yes
  
Configuration Sever 8.5.100.22
Yes
  
Message Server 8.5.100.13
Yes
  
Chat Server 8.5.107.11
Yes
  
Interaction Server 8.5.109.01
Yes
  
Email Server 8.5.104.06
Yes
  
Local Control Agent 8.5.100.20
Yes
  
Social Media Server 8.5.400.03
Yes
  
Email Server
   8.5.104.06
Yes
Yes
  
Configuration Sever 8.5.100.22
Yes
  
Message Server 8.5.100.13
Yes
  
Interaction Server 8.5.109.01
Yes
  
Universal Contact Server 8.5.100.19
Yes
  
Social Media Server
 . 8.5.400.03
Yes
Yes
  
Configuration Sever 8.5.100.22
Yes
  
Message Server 8.5.100.13
Yes
  
Universal Contact Server 8.5.100.19
Yes
  
Interaction Server 8.5.109.01
Yes
  
Universal Contact Server Proxy
   8.5.100.04
Yes
Yes
  
UCS 8.5.100.19
Yes
  
Configuration Sever 8.5.100.22
Yes
  
Message Server 8.5.100.13
Yes
  
T-Server for Avaya Communication Manager
   8.1.010.30
Yes
Yes
  
Configuration Sever 8.5.100.22
Yes
  
Message Server 8.5.100.13
Yes
  
ISCC 8.1.010.30
Yes
  
High Availability 8.1.010.30
Yes
  
Outbound Contact Server
   8.1.508.02
Yes
Yes
, v.8.1.508.01+ 		 
Message Server 8.5.100.13
Yes
  
Configuration Sever 8.5.100.22
Yes
  
SIP Server 8.1.102.58
Yes
  
Avaya T-Server 8.1.010.30
Yes
  
Interaction Server 8.5.109.01
Yes
  
DB Server 8.1.300.06
Yes
  
Stat Server 8.5.102.00
Yes
  
Orchestration Server   8.1.400.58
Yes
Yes
  
  Message Server 8.5.100.13
Yes
  
  Configuration Sever 8.5.100.22
Yes
  
  Universal Routing Server 8.1.400.22
Yes
  
  Stat Server 8.5.107.00
Yes
  
  SIP 8.1.102.58
Yes
  
  Interaction Server 8.5.109.01
Yes
  
Interaction Concentrator   8.1.514.03
Yes
Yes
  
  Configuration Sever 8.5.100.22
Yes
  
  Message Server 8.5.100.13
Yes
  
  DB Server 8.1.301.03
Yes
  
  SIP 8.1.102.58
Yes
  
  Outbound Contact Server 8.1.508.00
Yes
  
  Interaction Server 8.5.109.01
Yes
  
Classification Server   8.5.300.01
Yes
Yes
  
  Configuration Sever 8.5.100.22
Yes
  
  Configuration Server Proxy 8.5.100.22    
  Message Server 8.5.100.13
Yes
  
  Universal Contact Server 8.5.100.19
Yes
  
  Local Control Agent 8.5.100.20
Yes
  
Interaction Server   8.5.110.01  
Yes
  
  Client to:  
  Configuration Sever 8.5.100.22
Yes
Yes
  
  Configuration Server Proxy 8.5.100.22
Yes
  
  Message Server 8.5.100.13
Yes
  
  Local Control Agent 8.5.100.20
Yes
  
  Universal Contact Server 8.5.100.19
Yes
  
  DB Server 8.1.301.03
Yes
  
  Chat Server 8.5.107.11
Yes
  
  Social Media Server 8.5.400.03
Yes
  
  Classification Server 8.5.300.01
Yes
  
  Email Server 8.5.104.06
Yes
  
  Server to:  
  Inx Proxy 8.5.110.01
Yes
Yes
  
  Orchestration Server 8.1.400.58
Yes
  
  Interaction Concentrator 8.1.514.03
Yes
  
  Universal Routing Server 8.1.400.22
Yes
  
  Outbound Contact Server 8.1.508.00
Yes
  
  Stat Server 8.5.107.03
Yes
  
  Email Server 8.5.104.06
Yes
  
  Social Media Server 8.5.400.03
Yes
  
  Chat Server 8.5.107.11
Yes
  
Chat Server   8.5.109.05      
  Configuration Sever 8.5.100.22
Yes
Yes
  
  Message Server 8.5.100.13
Yes
  
  Interaction Server 8.5.110.01
Yes
  
  Universal Contact Server 8.5.200.19
Yes
  
  Cassandra 2.28
Yes
  
Digital Messaging Server with WeChat driver   9.000.03
Yes
Yes
  
  Client to:  
  Configuration Sever 8.5.100.22
Yes
Yes
  
  Solution Control Server 8.5.100.17
Yes
  
  Message Server 8.5.100.13
Yes
  
  Universal Contact Server 8.5.200.19
Yes
  
  Interaction Server 8.5.110.01
Yes
  
  Chat Server 8.5.109.05
Yes
  
  Server to:  
  Interaction Server 8.5.110.01
Yes
Yes
  
Interaction Server Proxy   8.5.110.01
Yes
Yes
  
  Configuration Sever 8.5.100.22
Yes
  
  Message Server 8.5.100.13
Yes
  
  Interaction Server 8.5.110.01
Yes
  
Web Services and Applications   8.5.201.85
Yes
No
  
  Configuration Sever 8.5.101.08
Yes
  
  Interaction Server 8.5.107.11
Yes
  
  Universal Contact Server 8.5.200.10
Yes
  
  Chat Server 8.5.109.06
Yes
  
  SIP 8.1.102.58
Yes
  
Genesys Mobile Engagement   8.5.107.19      
  Configuration Sever 8.5.100.22  
  Message Server 8.5.100.13  
  Statistics Server 8.5.102.22  
  Cassandra 2.28  
  Chat Server 8.5.105.05  
  Universal Contact Server 8.5.200.10  
  Email Server 8.5.104.06  
  Orchestration Server 8.1.400.53  
  Web API Server    
  Solution Control Server 8.5.100.17  
  Universal Routing Server 8.1.400.22  
Co-browse   8.5.000
Yes
Yes
  
  Configuration Sever 8.5.100.22
Yes
  
  Message Server 8.5.100.13
Yes
  
  External Cassandra 8.5.100
Yes
  
Workforce Management    
Yes
    
  WFM Server 8.5.207.09
Yes
Yes
  
  WFM Builder 8.5.207.05
Yes
Yes
  
  WFM Demon 8.5.207.01
Yes
Yes
  
  WFM Web 8.1.301.02
Yes
Yes
  
  WFM Aggregator 8.5.203.00
Yes
Yes
  
  WFM DB Server 8.1.301.02
Yes
    
GVP Resource Manager   8.5.175.95      
  SIP Server 8.1.102.58
Yes
Yes
  
  Media Control Platform 8.5.176.05
Yes
Yes
  
  CTI Connector 9.0.010.07
Yes
Yes
  
  Reporting Server 8.5.181.77


No
  
  RM Internode Not Applicable
No
No
  
  Configuration Sever 8.5.100.22
Yes
Yes
  
  Local Control Agent Not Applicable Not Applicable Not Applicable  
  Message Server 8.5.100.13


No
  
GVP Supplementary Services Gateway   Not Applicable      
  SIP Server Not Applicable



 
  HTTPS (Client) Not Applicable



 
  Configuration Sever Not Applicable



 
  Message Server Not Applicable



 
  Local Control Agent Not Applicable Not Applicable Not Applicable  
Voice Platform Media Control Platform   8.5.176.05      
  Resource Manager 8.5.175.95
Yes
Yes
  
  Reporting Server 8.5.181.77


No
  
  Configuration Sever 8.5.100.22
Yes
Yes
  
  Local Control Agent Not Applicable Not Applicable Not Applicable  
  Message Server 8.5.100.13


No
  
  HTTPS (Client) 8.5.176.05
Yes
Yes
  
  ASR/TTS (MRCP v2 Nuance) 8.5.176.05
Yes
Yes
  
  ASR/TTS(MRCP v1 Nuance/MRCPP) Not Applicable Not Applicable Not Applicable  
GVP MRCP Proxy   8.5.184.42      
  Reporting Server 8.5.181.77


No
  
  Configuration Sever 8.5.100.22
Yes
Yes
  
  Local Control Agent Not Applicable Not Applicable Not Applicable  
  Message Server 8.5.100.13


No
  
  MRCP ASR/TTS Not Applicable
No
No
  
  MRCP Client Not Applicable
No
No
  
GVP CCP   Not Applicable
No
No
  
  Resource Manager Not Applicable
No
No
  
  Configuration Sever Not Applicable
No
No
  
  Local Control Agent Not Applicable Not Applicable Not Applicable  
  Message Server Not Applicable
No
No
  
  HTTPS(client) Not Applicable
No
No
  
GVP UCMConnector (T-Server-CUCM to Media Server Connector) 8.5.184.06      
  Resource Manager 8.5.175.95


Yes
  
  T-Server Not Applicable
No
No
  
  Configuration Sever 8.5.100.22
Yes
Yes
  
  Message Server 8.5.100.13



 
  Local Control Agent Not Applicable Not Applicable Not Applicable  
GVP Policy Server  
No
Yes


 
  Configuration Sever
No
Yes


 
  HTTPS
No
Yes


 
  Genesys Administrator UI
No
Yes


 
  Message Server
No
Yes


 
  Local Control Agent Not Applicable Not Applicable Not Applicable  
GVP CTIConnector          
IVR Server 9.0.010.07
Yes
Yes
  
  Cisco ICM Not Applicable
No
    
  Configuration Sever 9.0.010.07
Yes
Yes
  
  Resource Manager 9.0.010.07
Yes
Yes
  
  Message Server 9.0.010.07
Yes
Yes
  
GVP Reporting Server          
Configuration Sever 8.5.181.77



 
  Database




 
  HTTPS 8.5.181.77



 
  RC (Active MQ) 8.5.181.77



 
WD Manager

9.0.004.07

CS 8.1.300.24 Not Tested Not Tested
MS 8.5.100.03 Not Tested Not Tested
iWD HistoryNode 9.0.004.07 Not Tested Not Tested
IS 8.5.105.04 Not Tested Not Tested
UCS 8.5.300.09 Not Tested Not Tested
iWD HistoryNode

9.0.004.07

CS 8.1.300.24 Not Tested Not Tested
MS 8.5.100.03 Not Tested Not Tested
JMSQ Not Tested Not Tested
iWD RuntimeNode

9.0.004.07

CS 8.1.300.24 Not Tested Not Tested
MS 8.5.100.03 Not Tested Not Tested
iWD HistoryNode 9.0.004.07 Not Tested Not Tested
iWD Web

9.0.004.01

CS 8.1.300.24 Not Tested Not Tested
MS 8.5.100.03 Not Tested Not Tested
IS 8.5.105.04 Not Tested Not Tested
iWD Web CapturePoint 9.0.003.07 Not Tested Not Tested
Browser iWD Web 9.0.004.01 Not Tested Not Tested
iWD Manager 9.0.004.07 Not Tested Not Tested
iWD GAX Plugin iWD RuntimeNode 9.0.004.07 Not Tested Not Tested
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